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Losae internet connection when vpn is activated

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by MagsMoz

paul_oftedahl
paul_oftedahl
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When I first installed this VPN on my computer, everything worked fine. Now, I lose connection every time I activate the Mozilla VPN. I have uninstalled, re-downloaded and reinstalled 3x, all with the same result. I will connect to the internet, then seconds after turning on the VPN, I lose the internet connection.

When I first installed this VPN on my computer, everything worked fine. Now, I lose connection every time I activate the Mozilla VPN. I have uninstalled, re-downloaded and reinstalled 3x, all with the same result. I will connect to the internet, then seconds after turning on the VPN, I lose the internet connection.

All Replies (1)

MagsMoz
MagsMoz
  • Moderator
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Hi there,

thank you for posting on the forum!

If you lose internet connection while Mozilla VPN is turned on, it sounds like you need to adjust your Firewall settings. Are you on a Windows 10 device? Here is instructions on how to check this: 1.) In the Windows Start Menu Search Bar, type "Allow an app through Windows Firewall" and click on the primary result. 2.) Click on the Change Settings button and then the Allow Another App button towards the bottom. This will open another window for you to select the app you would like to add. Click the browse button. Now navigate to the VPN by going through the following path: This PC > Windows (C:) > Program Files > Mozilla > Mozilla VPN > MozillaVPN.exe. Double click on this last file (MozillaVPN.exe). You'll now be returned to the initial "Add an app" box and should should the VPN listed.

3.) Click the "Add" button. You'll be returned to the main control panel window with all of your allowed apps listed. Ensure the MozillaVPN has both the Private and Public boxes next to it check marked and click "Okay" at the bottom.

4.) Restart your system.

​If your issue persists, we might need some additional information from you. It would be best if you could contact us directly via your Mozilla VPN app so we can work on resolving this issue quicker.

Thank you!