Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Enhanced Tracking Protection causing problems

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

If Enhanced Tracking Protection is on when accessing email on att.yahoo.com, I cannot open my contacts list. If I turn off protection the contacts list will display.

If Enhanced Tracking Protection is on when accessing email on att.yahoo.com, I cannot open my contacts list. If I turn off protection the contacts list will display.

All Replies (1)

more options

This means the Enhanced Tracking Protection is blocking essential content. Yahoo appears to host CSS and/or JavaScript files on servers that are on ETP lists you currently have enabled. You can try the Basic setting for ETP that blocks less. There is always a risk that you block too much if you use content blocking, either via builtin ETP or via content blocking extensions and in such a case you need to disable content blocking.