Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

add ons problems

  • 1 reply
  • 4 have this problem
  • 4 views
  • Last reply by FredMcD

sippy230
sippy230
more options

Regulaly when I start up Firefox, I have to reinstall all of my "add-ons" When Firefox opens, all my add-ons open in individual tabs where I have to tick a box to reinstall the add ons. This can happen every time I open Firefox, even sometimes on the same day. Any ideas? Thankyou

Regulaly when I start up Firefox, I have to reinstall all of my "add-ons" When Firefox opens, all my add-ons open in individual tabs where I have to tick a box to reinstall the add ons. This can happen every time I open Firefox, even sometimes on the same day. Any ideas? Thankyou

All Replies (1)

FredMcD
FredMcD
more options

It is possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete all extensions*.* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

You will have to approve the updating one last time.