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WHY WON'T COMPUTER DOWNLOAD & INSTALL THE LATEST VERSION?

  • 2 replies
  • 8 have this problem
  • 12 views
  • Last reply by James

Tom_798
Tom_798
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I had an error message XPCOM. I went to my program files & removed all the Mozilla Firefox files. I then download & install Firefox via my Internet Explorer 9 Browser. It installs the version 43.0.1. I close & restart Browser & then check for updates. It then installs version 47.0.1 & tells me "Firefox is up to date". I had version 48.0.1 before I had this problem.

I had an error message XPCOM. I went to my program files & removed all the Mozilla Firefox files. I then download & install Firefox via my Internet Explorer 9 Browser. It installs the version 43.0.1. I close & restart Browser & then check for updates. It then installs version 47.0.1 & tells me "Firefox is up to date". I had version 48.0.1 before I had this problem.

Modified by Tom_798

Chosen solution

hi hgw53t, updates to firefox 48 are currently disabled on purpose until a startup crash there is investigated and addressed.

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philipp
philipp
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Chosen Solution

hi hgw53t, updates to firefox 48 are currently disabled on purpose until a startup crash there is investigated and addressed.

James
James
  • Top 25 Contributor
  • Moderator
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https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

To explain why you get 43.0.1 and not current Release from www.mozilla.org or www.mozilla.org/firefox/all/ as it is not possible to tell if the WinXP user has SP2 or SP3 installed as SP2 cannot run the 43.0.2 or newer setups due to signing.