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Firefox won't let me go to website USAA.com, how to fix?

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

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I keep getting the screen to warn me not to access...how can I override or access this website without going to another browser?

I keep getting the screen to warn me not to access...how can I override or access this website without going to another browser?

All Replies (3)

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can you try to see if going directly to " https://www.usaa.com " works?

btw, on the warning page, there should be a link allowing you to visit the site "anyway".

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Joeed said

I keep getting the screen to warn me not to access...how can I override or access this website without going to another browser?

Trying to access by https://usaa.com doesn't work either, and I don't have any further options on the page. But thanks for your suggestion!

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What do you get when you try to open the https://usaa.com/ page?

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

If you get the page about a problem with a secure connection then check out these:

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check out why the site is untrusted and click "Technical Details" to expand this section. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.