Firefox Support Forum

'''bold text''' Good afternoon Team Firefox. OK, so over the past couple of weeks I have been getting tab crashes. After the tab crashes there appears a box from Firefox that says it will report the tab crash and then at the bottom of the info box there is the option of reconnecting or reestablishing the connection with the tab that had just crashed but nothing seems to be happening. I am not getting an indication that the issue is being looked at and I am 99% positive that no one from Firefox has been in touch with me about a permanent fix for this issue which is becoming more annoying all the time. In the past week or so it has happened around 4 or 5 times. So what can be done? I look forward to getting this issue resolved.

Hello,

Relevant system referenced below:

MacBook Pro 2021 Mac OS 14.5 Firefox 126.0.1 (64-bit) Carbon Copy Cloner 6.1.11 (7673)

I have a case of vanishing bookmarks. I quit Firefox last evening with command-Q as I’ve done a thousand times before. When I launched it this morning I was greeted with Firefox with an empty Bookmarks Toolbar and “Getting started” message. I opened a Manage Bookmarks window and everything there was empty too. I found, as well, that all of my saved UIDs and passwords were gone except for three, two of which I haven’t used in months. Weird.

Next I opened Firefox Help and found information about Troubleshooting Mode; I restarted in troubleshooting mode but nothing had changed. After restarting in normal mode, I tried Restoring Bookmarks; I chose Manage Bookmarks from the dropdown and then clicked the button in the Library window. Restore showed only one file and it was created today with only 14 items. Selecting Choose File… showed Desktop with Old Firefox Data highlighted. In that folder was only w34y3u9y…628 folder. From there I selected bookmarkbackups and the only file there was bookmarks-2024-06-06_11…lz4, a file created at 3:33 today. I found the key4.db file and it was created at 3:33 today.

I have Carbon Copy Cloner and use it for a weekly backup to a remote SSD drive. There are a year's-worth or so of weekly backups on that device. I tried trashing Firefox and reinstalling it from last week’s backup. While this worked, it didn’t solve the issue; it was still like a fresh copy of Firefox with no bookmarks.

I’m hopeful that I can restore the bulk of the lost bookmarks from CCC but I have no clue as to which files/folders to restore and I don’t want to guess. If you think this is possible, please tell me which files or folders to replace. Should I delete the files to be replaced from the current system and if so where are they located? I’m comfortable using Terminal for basic purposes but need explicit directions for entering commands and navigating to locations or files.

Thanks for your time,

David

When I click on certain name on my friends list to do a video call when I click the camera on the message page, it says: Can not do video calls from this browser. So do some do not. I disabled all addons and still it says the same error. Is it because of Facebook encryptions? I also could before. So what now?

I have 228 kb of cached web content that refuses to clear. Say there is 1.5 mb cached, and when I clear, the 228 kb is still there. It interferes with a web site I visit. Please help me get rid of this! Thanks in advance.

YouTube's search filters are missing when I use Firefox, but they work when I use Chrome. Is anyone else having a similar problem? (The images show the working Chrome site.)

Hey there,

during work I often open two windows of Firefox to have more information visible on my two monitors. Unfortunately I sometimes forget that I have a second window open, so I close only my "main" window and loose all tabs.

Is there a way to force Firefox to ask to close a window and loosing multiple tabs for every window open?

Right now this only happens for the last open window.

PS: I just found out about the keyboard shortcut of restoring a window (CTRL+SHIFT+N) recently. I would prefer a setting in my case.

Thanks in advance Fred

My old hard drive died I couldn't recover it. I cannot mount the disk to another OS etc. The session files cannot be retrived. However I had over 100 tabs open in Firefox I want to retrieve before the disk crashed. I was signed in to firefox all the time in the old computer.

I now have a new computer, I signed in to firefox and I can recover the bookmarks. But I don't see any option to recover the lots of tabs and sessions from my previous dead disk. It seems there is tab sync options between 2 devices that is concurrently signed in. But I can't sign in to a dead disk. I also can't recover the file.

How can I reteive my old sessions with many tabs? I'm hoping firefox have a way of knowing all my tabs since I was signed in and sync before the disk crash.

This is not a bug or issue, rather a use case question. I have a webpage with information and I don't want to accidentally click or submit anything on the page.

This could also be considering having a form etc in draft form as view-only so you go into "View Only Mode" and work the webpage as a reference etc. without having to worry about any accidental submission or mistakes.

If someone knows of Add-ons or how we can achieve it with FF, it would be much appreciated. Posting, since I expect to have this case often.

Below is the content-security-policy Firefox loads for chatGPT:

default-src 'self'; script-src 'self' 'nonce-eec8ce04-1f27-4481-8ed6-b8f877eef280' 'wasm-unsafe-eval' chatgpt.com/ces https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.openai.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://jidori.g1.internal.services.openai.org https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ wss://*.chatgpt.com wss://*.chatgpt.com/; script-src-elem 'self' 'nonce-eec8ce04-1f27-4481-8ed6-b8f877eef280' 'sha256-RvbVrdDS11FSnQaULCOgXPA5u0nMP2Im1d2pGiRBGC4=' 'sha256-eMuh8xiwcX72rRYNAGENurQBAcH7kLlAUQcoOri3BIo=' auth0.openai.com challenges.cloudflare.com chatgpt.com/ces https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.openai.com https://apis.google.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://docs.google.com https://jidori.g1.internal.services.openai.org https://js.live.net/v7.2/OneDrive.js https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ https://www-onepick-opensocial.googleusercontent.com wss://*.chatgpt.com wss://*.chatgpt.com/; img-src * 'self' blob: data: https: https://docs.google.com https://drive-thirdparty.googleusercontent.com https://ssl.gstatic.com; style-src 'self' 'unsafe-inline' chatgpt.com/ces https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.openai.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://jidori.g1.internal.services.openai.org https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ wss://*.chatgpt.com wss://*.chatgpt.com/; font-src 'self' data: https://*.oaistatic.com https://fonts.gstatic.com; connect-src 'self' *.oaiusercontent.com api-iam.intercom.io api-js.mixpanel.com browser-intake-datadoghq.com chatgpt.com/ces fileserviceuploadsperm.blob.core.windows.net http://0.0.0.0:* http://localhost:* https://*.chatgpt.com https://*.chatgpt.com/ https://*.oaistatic.com https://api.onedrive.com https://api.openai.com https://chat.openai.com https://chatgpt.com/ https://chatgpt.com/backend-anon https://chatgpt.com/backend-api https://chatgpt.com/graphql https://chatgpt.com/public-api https://chatgpt.com/voice https://content.googleapis.com https://docs.google.com https://events.statsigapi.net https://featuregates.org https://graph.microsoft.com https://jidori.g1.internal.services.openai.org https://oaistatic.com https://snc.apps.openai.com https://snc.chatgpt.com/backend/se https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ https://www.googleapis.com o33249.ingest.sentry.io statsigapi.net wss://*.chatgpt.com wss://*.chatgpt.com/ wss://*.intercom.io wss://*.webpubsub.azure.com; frame-src challenges.cloudflare.com https://*.sharepoint.com https://content.googleapis.com https://docs.google.com https://onedrive.live.com https://tcr9i.chat.openai.com https://tcr9i.chatgpt.com/ js.stripe.com; worker-src 'self' blob:; media-src blob: 'self' *.oaiusercontent.com fileserviceuploadsperm.blob.core.windows.net https://cdn.openai.com https://persistent.oaistatic.com; frame-ancestors chrome-extension://iaiigpefkbhgjcmcmffmfkpmhemdhdnj; report-to chatgpt-csp-new; report-uri https://browser-intake-datadoghq.com/api/v2/logs?dd-api-key=pub1f79f8ac903a5872ae5f53026d20a77c&dd-evp-origin=content-security-policy&ddsource=csp-report&ddtags=version%3Achatgpt-csp-new

Notice that it includes " frame-ancestors chrome-extension://iaiigpefkbhgjcmcmffmfkpmhemdhdnj"

Would this extension be installed in the computer, kind of like the extensions that are loaded from Chrome (i.e., C:\Users\myUser\AppData\Local\Google\Chrome\User Data\extensions_crx_cache)?

Thanx

Whenever I try to load up the https://edfinancial.studentaid.gov/welcome login page, I keep getting a white page with "The page was not displayed because the request entity is too large." I was wondering if anyone had any idea on how to fix it so I can look at my student loans.

When I attempt login to store account, I get the error below. I have uninstalled/reinstalled Firefox to no avail; login works fine in MS Edge

{"sec-cp-challenge": "true","provider":"recaptcha","provider_secret_public":"6LfU2I4aAAAAABeLkTGHOItQ5XTtsv2BpEBonIj_","branding_url_content":"/_sec/cp_challenge/message-4-4.htm"}

Video in Firefox does not run .. no error messages .. nothing. It works fine in other browsers. When I click on the video .. nothing happens. It used to work but not now and I don't think I've changed anything.

Win11 Version 126.0.1 (64-bit)

I have added many add-ons, some of them are visible in the screenshot. But i can't pin them to the toolbar. And therefore not able to use them. For some reason only three of them are visible when i click the plugin button in the toolbar and only one of them namely 'ublock origin' is pinned by default. I have tried many things but still not able to pin any plugin

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so that did not cause the problem. I also run Norton antivirus and Norton Ultimate utilities software and regularly clean out files and scan my computer for malware. Not sure if Ultimate Utilities is the problem since I have had other problems in the past with that program. Also, I wonder if Windows updates caused this problem? This has also caused problems in the past. To get around this problem I have to copy the link then right click on my mouse and open a new window the paste the link. Very annoying and time consuming. How do I fix the continual tabs crashing problem?