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Created an account with VPN and I can't access it.

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I set up an VPN account and entered my Credit card info, yet to use and I can't log in to the account. Every time I try it won't take the new password and locks me out, now every time I try I have to change passwords and just land on the payment screen. How do I get logged into an account when it won't take my password change?

I set up an VPN account and entered my Credit card info, yet to use and I can't log in to the account. Every time I try it won't take the new password and locks me out, now every time I try I have to change passwords and just land on the payment screen. How do I get logged into an account when it won't take my password change?