Firefox Community Forum

I recently updated my Mac OS to 15.4, and for whatever reason, ever since I did, Firefox stopped working. I can open it, but if I try to go to any web site it just has a dot bouncing back and forth like it looks like it's trying to go to the site, but then it times out. I have deleted and re-installed Firefox several times - the last one being version 137.0.2 for Mac, but it still won't open any site. I don't know what to do to get it working and Mac tech support had no ideas other than to contact Mozilla tech support, so here I am. Can you help me? This has never happened before and it makes no sense that it would not work. You can see by the enclosed screen shot that it opens, but fails to open any photos or go beyond that. The 'checking for updates' alert just keeps spinning and spinning. Rick Garside

I am experiencing a flickering/highlighting effect on various webpages when using Firefox on some of my computers (a Microsoft Surface and Asus Laptop, but not my work desktop). Attached photos show an example from Gmail, where the one photo shows it open in Microsoft Edge (no flicker/highlighting effect) and the other photo shows it in Firefox.

When my cursor moves it causes the greyed out portions to jump to other areas. I also see this in places like the toolbar, where the rounded edges of bookmarks are now sometimes a grey square, similar to the greyed out emails in the photo.

I have restarted and reinstalled Firefox with no changes. Any idea what is causing this?

I have had this issue for a couple weeks now with youtube. When running in a private tab it will frequently not accept input for something like 10 seconds at a time. Playback works totally fine, no real stuttering or lag in the video, but pressing pause will generally take significant time to actually pause. This is true of all other inputs including keyboard commands, clicking on links, right click, etc. It seems to have a rolling window where inputs are accepted because if I wait for clicking play to work I can also quickly change the volume or right click a link. It'll even accept the input if I'm in a different window (like if I hit play then click over to my second monitor). This doesn't seem to happen in a normal window, only private. All other firefox tabs work totally fine with none of this lag, nor do I see any other issues on my computer. I haven't noticed any spikes in hardware usage nor am I using anywhere near all of my PC's resources.

I'm only running 2 extensions I think would interfere here (ublock origin and enhancer for youtube) and I've tried running with them disabled to no effect. All my extensions are up to date, as are my browser and OS, this has persisted through restarts (though it seems to take some time to come into effect after a restart). I've tried disabling hardware acceleration and clearing the cache.

So yeah, no idea what's wrong. It's not like unusable, just really annoying. Thanks to anyone that helps.

when I start firefox, it tells me the old one is running and to close it. i hit the close button and keep getting the same message. I have uninstalled firefox and reinstalled it and keep getting the same problem.

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

I am running Firefox in Windows 7 on a PC. When I start up Firefox, in WINDOWS Task Manager there appear between 20 and 30 instances of firefox.exe of different sizes in the Processes Window. I can End Process on most of them without shutting down Firefox or any of the other instances of firefox.exe. However if I shut down one listed with about 200,000K of Memory (Private Working Set), then Firefox shuts down and all other instances of Firefox disappear. If I open an new tab in Firefox, more instances of firefox.exe appear.

I have never seen this behavior before. I tried uninstalling and reinstalling Firefox, but the same behavior occurred. Is this normal behavior, or should I be concerned?

I have enclosed screen shots from the Task Manager. I also have a Dump File of a couple of the firefox.exe instances, including the large one, if that would be helpful.

Thank you.

Hello !

I recently got a new laptop (Lenovo Legion 5 I think) and while it's been working great, I've noticed a glitch that's happened a few times now. It's usually preceded by the image having some weird line pattern, I haven't been able to take a picture of it but it's almost like the pixels have been shifted ever so slightly. After that the screen sometimes splits strangely (see image). I don't know if this is a hardware problem or a Firefox thing but the only time it has happened was when I was on Firefox so yeah...

I can only use firefox for 90 minutes at a time, before the entire system crashes.

Since the last couple of updates, the infamous memory leak issue has gotten significantly worse. Now 30 minutes of use with no add-ons sees the memory use swell to 13 GB, crashing the system. Sometimes windows 10 crashes, sometimes it just kills firefox.

The thing is, when I check about:memory, it says firefox is only using 1.5 GB. However task manager says 13 GB, and if I close the browser, suddenly 13 GB memory gets freed up.

Does anyone have any idea why there's such a discrepancy?

Since updating to version 135.0.1 last night, all kinds of interactive maps have been loading like the pictured attached below. Even maps in pdf aren't properly loading, loading black pages. Everything works completely fine in all my other browsers.

Whenever I try to use Firefox, tab keeps crashing and there is a crash report. It keeps happening to the point where I cannot work. Below are some of dozens of crashes I've had this week. I would genuinely appreciate your help.

https://crash-stats.mozilla.org/report/index/b3901d05-40b4-4894-ad6a-a92120241213

https://crash-stats.mozilla.org/report/index/31d91df8-d658-4d25-9704-2140b0241213

https://crash-stats.mozilla.org/report/index/03b80ce3-3873-4ee4-9eee-cea350241213

https://crash-stats.mozilla.org/report/index/f3ecd3ae-a895-4eea-bf98-88b740241213

https://crash-stats.mozilla.org/report/index/f0d2b761-6319-4560-8153-c533c0241213

https://crash-stats.mozilla.org/report/index/d4b9fd34-b6d6-44ca-9ca2-1f88f0241213

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having issues accessing the website I know my account has been compromise. All I did different is add 2 adds on that were recommended by Mozilla and I removed them but it looks like the damage was already done.

Was prompted for various system updates including apps(Firefox). Performance has been very sluggish. At some points, it feels like I'm browsing on dialup. I have a 1GB connection from my ISP.

Not sure if this is a Firefox issue or in conjunction with the other system updates.