Firefox is installing components needed to play the audio or video on this page. Please try again later.

Earlier today I was trying to watch Prime video and I kept getting an error saying that Firefox wasn't updated (which it was). I looked up some solutions, one of which su… (tuilleadh eolais)

Earlier today I was trying to watch Prime video and I kept getting an error saying that Firefox wasn't updated (which it was). I looked up some solutions, one of which suggested turning the DRM setting off and then back on. That was a mistake, because after that, any time I opened Prime or netflix, the error I got was "Firefox is installing components needed to play the audio or video on this page. Please try again later. "

Then, I looked that up and found out that my Widevine was just not installing. So, I found an alternative way to manually install it, which shows that it is installed in the Add-ons Manager, but I keep getting that error and nothing works. Prior to this my Netflix was still fine and working.

I've tried a few other things including closing firefox, refreshing firefox from the troubleshoot settings, and restarting my computer.

I am out of ideas, and I wanted to see if anyone can help me before I have to jump ship to another browser.

Asked by Heleo 10 n-uaire ó shin

Last reply by markwarner22 31 nóiméad ó shin

black pages in pdf files

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. A… (tuilleadh eolais)

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. Any ideas what is wrong?

Asked by M F 1 lá ó shin

Last reply by jonzn4SUSE 1 uair ó shin

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (tuilleadh eolais)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Asked by I_Rufus 5 lá ó shin

Last reply by jscher2000 - Support Volunteer 7 n-uaire ó shin

Doesn't open website when clicking on link

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab… (tuilleadh eolais)

When I click on a link on some websites, the link opens with no trouble. However some links don't open, just show the url. If I copy the url and paste it into a new tab, it then opens. How do I fix this? The links are from reputable sites.

Asked by howard.abrams 2 sheachtain ó shin

Last reply by jscher2000 - Support Volunteer 7 n-uaire ó shin

prevent autoplay videos on yahoo

I have every about:config and settings option set to recommended to prevent autoplay videos. NONE work with yahoo. The vids will drop to the lower right hand corner but e… (tuilleadh eolais)

I have every about:config and settings option set to recommended to prevent autoplay videos. NONE work with yahoo. The vids will drop to the lower right hand corner but even if I click on the close window X they still pop open again. And again. And again. Is there a solution to this arrogant, self-centered behaviour by yahoo?

Asked by RealGomer 4 lá ó shin

Last reply by jonzn4SUSE 7 n-uaire ó shin

google calendar no longer sending email reminders

A while back I noticed that my google calendar no longer sends reminders to my gmail (or rather, I suspect, gmail does not receive them). Yesterday I missed an important … (tuilleadh eolais)

A while back I noticed that my google calendar no longer sends reminders to my gmail (or rather, I suspect, gmail does not receive them). Yesterday I missed an important meeting because of this, so I want to get to the bottom of it. I verified that the reminders are properly set in my calendar, so I have to assume that they are going out. The pop-up windows do pop, so I assume that it is not on the calendar side. I also noted that calendar.google.com and gmail.google.com have the proper permissions to send pop-ups and notifications to gmail, which indicates to me that this end of the equation is working. (Don't know how to isolate the error further, though.) It seems that the Firefox settings need to be changed somehow. Any ideas?

Thank you!

Asked by Gus Gassmann 2 lá ó shin

Last reply by jonzn4SUSE 7 n-uaire ó shin

gmail or any other google app sign in will not work

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other ins… (tuilleadh eolais)

Firefox will not load my default page (gmail inbox) when launched. It takes me instead to the google help page, specifically for cookies and cache clearing. My other installed browsers work fine with launching my google account and all its apps. Image upload below is of the page that pops up. The sign-in button does not work.

Asked by Bart&Carol 12 uair ó shin

Last reply by jonzn4SUSE 8 n-uaire ó shin

Lost all tabs and history after a crash

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lo… (tuilleadh eolais)

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lost all my tabs, the pinned ones (probably about 10) as well as the open ones (probably between 10 and 15). I also lost all my history. I can't use the 'Restore Previous Session' because it doesn't give me that option.

I've restarted Firefox and also rebooted my computer...still nothing happens. It's up to date, version 133.0. But I have no history beyond this morning. Is there any way I can recover those tabs or history?

And in my FF Settings, there's a link at the top that says "Your browser is being managed by your organization". I don't have or belong to an organization. When I click on the link it takes me to another page that says it's "Active" and there's a huge list of "Documentation" that apparently involves a lot of code. Can you please explain what all that means? Thanks so much for any help!

Asked by Honey Wesley 11 uair ó shin

Last reply by jonzn4SUSE 8 n-uaire ó shin

Issue Only Installing Firefox Nightly Build

I seem only to have issues installing the Nightly build. I have successfully installed Firefox's main, beta, and dev builds. I received the following error/message when … (tuilleadh eolais)

I seem only to have issues installing the Nightly build. I have successfully installed Firefox's main, beta, and dev builds.

I received the following error/message when installing it. (see attached images)

This issue occurred on a fresh install of Windows 10 directly from Microsoft's image creation tool. I upgraded to Windows 11 and experienced the same behavior. I used the tool Revo Uninstaller to uninstall previous versions of FF completely and used the tool to clean and purge any leftover registry entries and directories. No errors or entries in Event viewer.

Anybody run into this issue?

Asked by Ben Harvey 9 n-uaire ó shin

Last reply by jonzn4SUSE 8 n-uaire ó shin

PIP does not display in other desktop

When i use PIP in Debian 12 using desktop environment XFCE, I cannot move the PIP to another desktop using alt+space. The menu is greyed out. this prevents me from movi… (tuilleadh eolais)

When i use PIP in Debian 12 using desktop environment XFCE, I cannot move the PIP to another desktop using alt+space. The menu is greyed out.

this prevents me from moving the PIP to another screen. Is there a solution?

Asked by burjet 11 uair ó shin

Last reply by markwarner22 9 n-uaire ó shin

Is there a way to bypass Error code: PR_END_OF_FILE_ERROR

I am getting Secure Connection failed Error code: PR_END_OF_FILE_ERROR is there a way to bypass this. I tried 5 suggestions on YouTube and followed FireFox's directions f… (tuilleadh eolais)

I am getting Secure Connection failed Error code: PR_END_OF_FILE_ERROR is there a way to bypass this. I tried 5 suggestions on YouTube and followed FireFox's directions for Avast, with no success.

Thank you in advance for your assistance.

Asked by mjp_ryan 15 uair ó shin

Last reply by markwarner22 12 uair ó shin

Cross-Origin Request Blocked

I've been having issues with Cross-Origin Request Blocked errors for a while now. I'm on Windows 11. I first noticed this issue when visiting YouTube. I would go to play … (tuilleadh eolais)

I've been having issues with Cross-Origin Request Blocked errors for a while now. I'm on Windows 11. I first noticed this issue when visiting YouTube. I would go to play a video and any video I tried to play would just load forever and never play. Then I noticed I was having the same issue on Facebook. The page would load but then a majority of the images wouldn't. I can use YouTube and Facebook just fine on Chrome. The reason for the error shows as "CORS request did not succeed". Initially I tried uninstalling all of my extensions. Then I completely uninstalled Firefox using Total Uninstall (for good measure). Nothing has worked. I'm not sure what changed that would cause these errors. Could this be a network issue? I've been having issues with certain sites on my Macbook Air as well (Chrome and Safari) but I thought maybe that was because it's pretty old and not supported by apple anymore.

Asked by Ben Eilts 3 lá ó shin

Last reply by markwarner22 12 uair ó shin