Firefox Community Forum

bold text'I am so fed up with these updates loosing my passwords and data, why ? All my settings are messed up and last time it took two weeks to get everything back, why? I give up total idiots for releasing updates that are sub par!

My desktop computer was infected with malware when I was called by a man supposedly from Paypal stating that I has been erroneously charged with over $600 of merchandise and he wanted to get information to refund the money to me. I gave him information (sadly) to enter my computer outfitted with Firefox running on Windows 11. After consulting my bank, they said that there was no way for Paypal to refund the money as he wished to do. Apparently he was infecting my computer while we spoke. I realized that is was a scam shortly after I hung up and shut the computer off. The next morning I took it to our local tech center and they 'cleaned' it. Now I find all of my passwords stored in Firefox are gone. Do you have a way of recovering them?

Dell desktop running Mint Mate 22. Bookmarks missing about 50% of bootups. Saved bookmarks to both HTML and JSON during an occasion they did appear, when they next were missing attempted to restore them via Library pop-up (Manage bookmarks). I could not determine a path to direct the system to either locally saved file. In Library, selected Restore, which then asks me to choose file, but none of the data fields accepted or acted upon input. re-installed Firefox but same result. Then clicked on the saved HTML file, multiple screens flashed on the display, with multiple items in the tray. The final result was the bookmarks were all displayed as expected, but since the problem has been inconsistent, unknown whether they will display on future bootups.

Wish to have guidance on using the Library pop-up to restore saved bookmarks when they are missing. Perhaps some knowledgeable user could post a step-by-step through the restore process.

so i had a bunch of bookmarks saved, and when i logged in today they are gone, replaced with a message For quick access, place your bookmarks here on the bookmarks toolbar. manage bookmarks (link)

so when I use the link I cant restore bookmarks, cant seem to save new bookmarks, and the FAQ section isnt helping, some of the stps they talk about are greyed out in my version, so I cant click on them etc.

Is this a windows 10 issue? Am I the only one having this problem?

Hi, there.

After performing the most recent Firefox update, I was greeted with the "create a new profile prompt", rather than having it open my old one. When going to "about:profiles", ALL FILES in the Root Directory of my old, default profile have the same date as the update, or after. Not a single file is older than that and all my history and bookmarks are gone. The option "Restore Previous Session" was not shown after the update.

PLEASE HELP!!

Thank you.

PS: This happened on a Macbook Pro. All other profiles are the same as they were before the update, having kept all history and bookmarks.

I was gifted with the latest upgrade, and all of my passwords and bookmarks have been lost. I signed in with both of my primary emails, and both are acting as if they are new accounts.

see above... i do not like what ever you did to my firefox opening page yesterday, i lost the top right marker that opened all my bookmarks which i had a bookmark for my email now that is gone so i can not get my email. VERY MESSED UP PLEASE RETURN ME TO MY LAST FIREFOX I AM 85 AND LOST.PLEASE HELP JIM. [email removed]@GMAIL.COM

Hello and I hope not goodbye, but this seems to be the first time I have come across a Firefox update. Usually a bad update from Windows causes me problems. Why is Firefox updating their browser? Is it as full of weak security!

firefox up to date, only 1 profile used used to have aio sidebar, but for the past years sidebar changed & could not save, reorder nor change bookmarks tried 2 newer sidebar plugin & lost all my bookmarks cant import from saved bookmark htlm file nor import from gmail settings (attachement); how to resolve? is there a plug in I shud invest time populating instead of wasting time

I am changing from Win 11 to Linux Mint and want to use as much of my Win Ff profile there... What can I trnansfert, and how, where will I find Ff extensions for Linux?

Thank you

So every time the browser crashed or a blackout happens and it forced closed (sometimes the browser is closed normally and it still happens) the next time i start the browser it would show the restore session page. Pressing the restore session would just restore the open tabs and not the tab groups. Because of this i would need to go to the file manager, copy the previous.json and change it to replace the sessionstore. it's kinda annoying. is this problem just me or is this a known issue? also how to fix.

This has happened several times in the last 4 months or so, it had never happened prior to that and I've used Firefox for years. It now occurs when I open Firefox after my computer has either been shutdown, or the computer does a restart. I am signed in to my Mozilla account.

I opened my computer after dinner and Firefox was gone and I have to start all over again! It wants a Mozilla account & sign in which I don't have. All my bookmarks are gone!!! It's all lost!!

            Elaine Fink