Firefox Community Forum

Hello. I have a problem with turning off google safesearch. I'm 28 years old so it's not a problem with google acc. I have same firefox on pc and on laptop. On pc and on smarthphone it's easily turning off and if i'm using edge or chrome on laptop it's also turned off, but if i'm using firefox exactly on google it's always turned on no matter what i'm do. Just in case, if i'm using for example bing search in firefox it's also turned off, likely it's always turned when i'm using google with combination in firefox. Methods that I already tried: 1) Turned off in computer settings (not worked) 2) Reinstalled browser (not worked) 3) Checked in my wifi settings (not worked) 4) Updated everything (not worked) Waiting for your help.

With the new 118 version that introduced fullpage translations, whenever I got to a site that's not in English and that is one of the supported languages, the translation icon doesn't appear at all in the address bar. I can go to the menu and click "Translate Page..." and then the icon will appear but when I click to "Show original" it dissapears.

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox on a windows 11 pc. Please assist.

I have Firefox Browser version 112.0.1 (64-bit). Firefox says that there is a new update. In order to install the new update it is required to have Administrator privileges in the computer. Until now, to update Firefow, Administrator privileges were not required.

So I have a video playing on firefox, but the moment it drops from the foreground, it immediately pauses the video (the actual video playback). The audio continues, but the video stops until it is back in the foreground, at which point the video continues where it ought to. I have tried disabling the unload tabs in the config menu as well as disable the foreground pausing or whatever its called, as recommended by previous posts. I used to not have this issue at all, so I'm not sure what changed. Please help! Thank you.

Every time I open Netflix in Firefox browser, to watch streaming movies, it won't show them but keeps taking me to a page asking me to log in again or pay for a Netflix account. (attached) I already have a Netflix account and can watch streaming movies with no problems on other browsers, but not using Firefox, which is my Default browser.

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct profile as I checked the dates and also double checked it against a backup I made 2 weeks ago.

Have included an image of my 'more troubleshooting information' details - I'm sure this is supposed to have more data on the page?

If there is no way to recover my hisotry and bookmarks, I see there in my profile folder is a 'bookmarksbackup' folder which contains .jsonlz4 files, one of which was saved on the 21st March 2024. I know book marks are .json files, can anyone tell me how to turn a .jsonlz4 file to a .json?

[Oh, I pressed to add here my 'troubleshooting information' as directed by this forum page and it said it couldn't automatically do it, and when I pressed 'manual', it opened that over this page and so when I pressed 'back' it had naturally deleted this post so I've had to retype everything from memory, thanks so much Mozilla for that. How about a warning that this will happen?]

My browser could only display the standard system fonts (such as Microsoft YaHei and Consolas), but not the fonts I installed. I was getting 'Request for font "xxx" blocked at visibility level 2 (requires 3)' from the console on every website that tried to use my local fonts.

The problem appeared in obstacle removal mode, but didn't appear in the latest stable Firefox release.

Version: nightly 120.0a1(20231006152733) System: Windows 11 22H2 22621.2134

English is not my first language, so please forgive me if it doesn't make sense.

Recently I did a full scan with Microsoft defender and it detected a file in the “firefox/profiles../cache2/entries” as a trojan:PowerShell/Meterpreter.A (And also something related to gzip I’m sorry that I didn’t take a screenshot of the message but I completely freaked out and deleted it immediately after scanning with the other AVs). I installed malwarebytes and Avast and did a full scan they returned with a no malware has been detected. In the moment I panicked and immediately deleted the file (I should’ve uploaded to virustotal to see its behavior and what it can do and change to my PC if it is indeed malicious). Then I did a full rescan using Microsoft defender and it returned with a 0 threats found. However, I only went to a couple of websites recently which as far as I know are safe such as msi, cpuid, I don’t go to shady websites plus I have ublock origins as an Adblock. My question is as follows how much percentage wise this Trojan is a false positive and if it is a virus how much damage it did (the thing that got me freaked out is that it’s a meterpreter)

UPDATE - - problem solved - - Using Firefox Troubleshooting Mode I found that the problem was ''''caused by an added extension '''' which has been turned off (I hope) One thing I don't understand though is that I fixed this in Firefox but it also fixed it in Chrome. All images show up in both, so how does one browser fix a second browser? I have yet to check Safari but I never use that one anyway, so I'm not going to push my luck! Thanks Terry.

- - - I have a LOT (hundreds) of images that do not show up on many pages and each one is labeled,

403 Forbidden in the Network Monitor.

There are images that do show up on the same pages and the amount varies.

Those are labeled with a green 200.

What causes this and how can I fix it so they all show on the pages?

and do I have to fix each and every one? That would take months.

Thanks

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

I've added https://x.com as an exception site but it is still blocked.

https://x.com/mozilla doesn't work either

Error message on the page:

"Something went wrong, but don’t fret — let’s give it another shot.

⚠️ Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com"

After 2 days it used to finally load without my doing anything, but not now. I never loads using Firefox.

https://x.com is added as an exception, but obviously ignored.

Tried You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button   

NOPE

Tried: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

   Settings -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Settings -> Privacy & Security
   Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear 

   https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

   switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window 

   https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

NOPE - lost all my bookmarks, extensions, settings - not going there again thank you

as for:

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

   click the shield icon for more detail and possibly disable the protection 

the sheild has a slash thru it saying "enhanced tracking is off for this site" when i put my mouse over it.

Since the penultimate and now the last current update to version 127.0.2 (64Bit), the button (tile with the + sign) to add new shortcuts is no longer available. How can new shortcuts be added now?

I need to connect to my employers Citrix portal tot start a Citrix session for my daily job. The problem is that when try to login using my credentials nothing happens except for the loading icon of Firefox that keeps "spinning" (see image).

When I do the same in another browser, like Chromium for example, everything works fine.

I already tried the following steps:

- Installing an older version of the Citrix Workspace app - Reinstalling Firefox - Disabling the blocking extensions

I am using the following versions of components:

OS: Linux Mint Vanessa 21 Citrix Workspace app: 24.5.0.76 Firefox: 129.0

Other colleagues report the same issues when using Firefox whether in Windows of Linux.

Any help would be much appreciated?

Since the last Firefox update I have been unable to login to my bank's website. Attached is a screenshot of the message that appears. As a test I tried logging in with Google Chrome and was successful so it is likely something with the last update of Firefox. Note that I am using Windows 7 and do not want to change to a newer version.