Firefox Community Forum

Recently, my blank new tab page isn't blank but has an "Say hello to Firefox profiles" message/ad on the first session after I start up. I would like never to see that or any other notifications on my new tab pages. I want them to stay blank. Is there a setting in about:config? thanks!

Last night I decided I'd get rid of the little triangle on my id icon telling me my account is disconnected. I succeeded getting rid of it, but it screwed up my url for my homepage. Now when I try to set my homepage (c:/Users/mnose/Pictures/Pictures/Kidz/Photo-0002.jpg) I get this message: file:///c:/Users/mnose/Pictures/Pictures/Kidz/Photo-0002.jpg " The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (cfile) isn’t associated with any program or is not allowed in this context."

How do I get rid of this, and how do I set up my homepage? It's been set the same way for over 10 years until last night. It's very frustrating that there's no explanation.

Thank you for any relative responses and useful information.

Hello, When I went to launch Firefox after starting up my PC this morning, I was greeted with: "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

I went right to the Mozilla forums and found the help page [https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing...] . In this article it detailed how I should go into my AppData, then Mozilla, then Firefox, and look to see where my profile.ini file is. My profile.ini file was there, alongside the installs.ini and a few other folders. I attempted also to launch the profile manager using run and the "firefox.exe -P" command, but I got the same profile error as when I tried launching the app. The help page then recommended deleting the profile.ini file and then launching Firefox to hopefully remake the default profiles.ini file and enable me to launch Firefox, so I attempted that. When I tried relaunching Firefox, the profiles.ini file did not re-appear in my Firefox folder.

I then tried deleting the Firefox folder itself, and relaunching Firefox. This resulted in it being remade, but with just 2 folders left: Crash Reports and Pending Pings. Obviously that's not ideal, so I right clicked the Firefox folder and used the Windows "Previous versions" feature to restore the Firefox folder to a backup of how it was this morning. I then re-tried launching and I still got the same missing profiles error message. I also briefly attempted manually making a new profiles.ini file with notepad, and pointing it towards my Profile withing my Profiles folder, but that still resulted in the same missing profiles error.

This is basically where I am at now. I have confirmed that I do in fact see my actual profile in my "C:\Users\****\AppData\Roaming\Mozilla\Firefox\Profiles" folder, and as far as I can tell my profiles.ini file correctly points towards it. I did another reset of my Firefox folder to a backup of where I was at this morning before attempting anything. I can confirm my Windows account (Admin, and only account on the computer) has full read and write access to all Folders and files within the Mozilla folder, although I will mention some of the files in the Firefox folder were marked with the "Read-Only" attribute (not sure if that matters, but I tried unchecking those and still no luck)

As far as I can tell I have thoroughly exhausted all the easily accessible tips on the internet for solving this, so I am wondering what to try next?

TLDR: Error: Your Firefox profile cannot be loaded. It may be missing or inaccessible" Already Attempted (And failed): -deleting and prompting a remake of the profiles.ini folder -using firefox.exe -P to launch Profile manager -deleting Firefox folder to prompt a remake of that -multiple uninstalls and reinstalls of Firefox -manually remaking profiles.ini file after it didn't come back after deletion

Will link images of (1) profiles.ini file. (2) Profiles folder.

I can't access the Chewy web site to buy pet food. I'm guessing it's due to an add blocker feature in Firefox. I do believe there is a way to turn that function off for certain URLs. How do I do that?

Recently, I wanted to look up a car on CarGurus.com. I have used this site repeatedly with Firefox but it gave me "Cannot Access Website" error. I am an IT Tech and did a Cache Purge, then a deinstall-reinstall, and finally a Total and Complete Deinstall down to Registry level. No Help!!! Then someone responded on here saying they had the same problem. When I went to check, I was able to connect. Today, Same Thing!!! Chrome works, Firefox does not, so here I am writing again about an Issue I believe is a Firefox Issue. You need to look into this Folks!!!

When using the AI chatbot in the Firefox browser, I cannot click to the left of a certain coordinate only when Claude is open. This issue does not occur with other AI bots (such as ChatGPT or Gemini). What could be the cause? My environment is as follows:

OS: Windows 11 Pro x64 Firefox version: 147.0.4

Additionally, tabs are set to vertical display, and the sidebar expands only when the cursor hovers over it.

Thanks.

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server.

Reference #18.acf7d517.1771548295.4f66cee0

https://errors.edgesuite.net/18.acf7d517.1771548295.4f66cee0 is what I get when going to https:\goddady.com as of today. Running on Windows7 (no, I won't upgrade). Tried a variety of changes. But Chrome works fine. Any suggestions?

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I was shocked to find all my account data deleted.

Please help urgently.

I have an odd white circle with lines in it at about one o'clock on the Firefox icon in the dock on my MacBook. It just one day and I haven't been able to find any answer in Mozilla/Firefox web pages. I don't know if it means something i wrong or what. Thanks for helping

[Using Sonoma 14.6.1]

I have been having an issue with Firefox acting up after taking a screenshot - it's not EVERY time, but I need to use screenshots enough that it's a noticeable issue.

After the screenshot is saved, suddenly clicking on tabs "selects" them with no way to "deselect" them. This prevents me from switching to a new tab and sometimes even stops me from typing in the search bar. I have found no fix for this other than force quitting or restarting my computer completely.

Any help or direction would be appreciated :)

Mint 147.0.4 64 bit I click on a pdf, it opens in qpdfview. It also saves in wherever my default save folder is. I later have to go remove all these junk PDFs from Downloads or wherever because I either didn't want them or saved them elsewhere.

Please stop "helping me". I do not want to be "helped". How can I stop this auto-save """feature"""?

I think this started back in 98.

from Mint: [code] System:

 Kernel: 6.17.0-14-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
 Desktop: Cinnamon v: 6.6.7 tk: GTK v: 3.24.41 wm: Muffin v: 6.6.3 vt: 7 dm: LightDM v: 1.30.0
   Distro: Linux Mint 22.3 Zena base: Ubuntu 24.04 noble

Machine:

 Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
 Mobo: ASUSTeK model: ROG STRIX Z790-E GAMING WIFI v: Rev 1.xx serial: <superuser required>
   part-nu: SKU uuid: <superuser required> UEFI: American Megatrends v: 3107 date: 11/28/2025

CPU:

 Info: 24-core (8-mt/16-st) model: 13th Gen Intel Core i9-13900K bits: 64 type: MST AMCP
   smt: enabled arch: Raptor Lake rev: 1 cache: L1: 2.1 MiB L2: 32 MiB L3: 36 MiB
 Speed (MHz): avg: 1439 high: 5500 min/max: 800/5500:5800:4300 cores: 1: 4602 2: 800 3: 800
   4: 800 5: 5500 6: 800 7: 5500 8: 4920 9: 2666 10: 800 11: 800 12: 800 13: 800 14: 800 15: 800
   16: 800 17: 2088 18: 800 19: 800 20: 799 21: 802 22: 798 23: 800 24: 800 25: 800 26: 800
   27: 798 28: 800 29: 800 30: 800 31: 800 32: 799 bogomips: 191692
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx

Graphics:

 Device-1: NVIDIA GA104 [GeForce RTX 3060 Ti Lite Hash Rate] vendor: Gigabyte driver: nvidia
   v: 580.126.09 arch: Ampere pcie: speed: 16 GT/s lanes: 16 ports: active: none off: DP-1
   empty: DP-2,HDMI-A-1,HDMI-A-2 bus-ID: 01:00.0 chip-ID: 10de:2489 class-ID: 0300
 Device-2: Logitech Brio 100 driver: snd-usb-audio,uvcvideo type: USB rev: 2.0 speed: 480 Mb/s
   lanes: 1 bus-ID: 1-5.1:11 chip-ID: 046d:094c class-ID: 0102 serial: <filter>
 Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: nvidia
   unloaded: fbdev,modesetting,nouveau,vesa gpu: nv_platform,nvidia,nvidia-nvswitch display-ID: :0
   screens: 1
 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x286mm (20.00x11.26") s-diag: 583mm (22.95")
 Monitor-1: DP-1 mapped: DP-0 note: disabled model: Dell S3221QS serial: <filter> res: 1920x1080
   hz: 60 dpi: 70 size: 697x392mm (27.44x15.43") diag: 806mm (31.7") modes: max: 3840x2160
   min: 640x480
 API: EGL v: 1.5 hw: drv: nvidia platforms: device: 0 drv: nvidia device: 2 drv: swrast gbm:
   drv: nvidia surfaceless: drv: nvidia x11: drv: nvidia inactive: wayland,device-1
 API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 580.126.09 glx-v: 1.4
   direct-render: yes renderer: NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2
 API: Vulkan v: 1.3.275 layers: 9 surfaces: xcb,xlib device: 0 type: discrete-gpu driver: N/A
   device-ID: 10de:2489 device: 1 type: cpu driver: N/A device-ID: 10005:0000

Audio:

 Device-1: Intel Raptor Lake High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
   bus-ID: 00:1f.3 chip-ID: 8086:7a50 class-ID: 0403
 Device-2: NVIDIA GA104 High Definition Audio vendor: Gigabyte driver: snd_hda_intel v: kernel
   pcie: speed: 16 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:228b class-ID: 0403
 Device-3: ASUSTek USB Audio driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 2.0
   speed: 480 Mb/s lanes: 1 bus-ID: 1-4:5 chip-ID: 0b05:1a52 class-ID: 0300
 Device-4: Logitech Brio 100 driver: snd-usb-audio,uvcvideo type: USB rev: 2.0 speed: 480 Mb/s
   lanes: 1 bus-ID: 1-5.1:11 chip-ID: 046d:094c class-ID: 0102 serial: <filter>
 Device-5: Arturia KeyLab Essential 61 driver: snd-usb-audio type: USB rev: 2.0 speed: 12 Mb/s
   lanes: 1 bus-ID: 1-8:10 chip-ID: 1c75:028a class-ID: 0103 serial: <filter>
 API: ALSA v: k6.17.0-14-generic status: kernel-api
 Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin

Network:

 Device-1: Intel Wi-Fi 6E AX210/AX1675 2x2 [Typhoon Peak] driver: iwlwifi v: kernel pcie:
   speed: 5 GT/s lanes: 1 bus-ID: 06:00.0 chip-ID: 8086:2725 class-ID: 0280
 IF: wlo1 state: down mac: <filter>
 Device-2: Intel Ethernet I226-V vendor: ASUSTeK driver: igc v: kernel pcie: speed: 5 GT/s
   lanes: 1 port: N/A bus-ID: 07:00.0 chip-ID: 8086:125c class-ID: 0200
 IF: eno2 state: up speed: 1000 Mbps duplex: full mac: <filter>

Bluetooth:

 Device-1: Intel AX210 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s lanes: 1
   bus-ID: 1-14:16 chip-ID: 8087:0032 class-ID: e001
 Report: hciconfig ID: hci0 rfk-id: 0 state: down bt-service: enabled,running rfk-block:
   hardware: no software: yes address: <filter>

RAID:

 Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel driver: vmd v: 0.6
   port: N/A bus-ID: 00:0e.0 chip-ID: 8086:a77f rev: class-ID: 0104

Drives:

 Local Storage: total: 2.73 TiB used: 576.74 GiB (20.6%)
 ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 980 PRO 1TB size: 931.51 GiB speed: 63.2 Gb/s
   lanes: 4 tech: SSD serial: <filter> fw-rev: 5B2QGXA7 temp: 34.9 C scheme: GPT
 ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 990 PRO 1TB size: 931.51 GiB speed: 63.2 Gb/s
   lanes: 4 tech: SSD serial: <filter> fw-rev: 4B2QJXD7 temp: 32.9 C scheme: GPT
 ID-3: /dev/nvme2n1 vendor: Western Digital model: WD Blue SN570 1TB size: 931.51 GiB
   speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter> fw-rev: 234110WD temp: 30.9 C scheme: GPT

Partition:

 ID-1: / size: 96.36 GiB used: 35.1 GiB (36.4%) fs: ext4 dev: /dev/nvme0n1p6
 ID-2: /boot/efi size: 96 MiB used: 37 MiB (38.5%) fs: vfat dev: /dev/nvme0n1p1

Swap:

 ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile

USB:

 Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Hub-2: 1-1:2 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   power: 100mA chip-ID: 174c:2074 class-ID: 0900
 Device-1: 1-1.2:4 info: Trust 2.4G Speed Mouse type: keyboard,mouse driver: hid-generic,usbhid
   interfaces: 2 rev: 1.1 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 145f:01c1 class-ID: 0301
 Hub-3: 1-2:3 info: Realtek 4-Port USB 2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   chip-ID: 0bda:5420 class-ID: 0900
 Device-1: 1-2.1:6 info: Cyber Power System CP1500 AVR UPS type: HID driver: hid-generic,usbhid
   interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 50mA chip-ID: 0764:0501 class-ID: 0300
 Device-2: 1-2.3:7 info: HP HP LaserJet Pro 4001 type: printer driver: usbfs interfaces: 4
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 2mA chip-ID: 03f0:0274 class-ID: 0701 serial: <filter>
 Device-3: 1-2.4:8 info: HP HP ColorLaserJet M253-M254 type: printer driver: usbfs interfaces: 5
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 2mA chip-ID: 03f0:ac2a class-ID: 0701 serial: <filter>
 Device-4: 1-4:5 info: ASUSTek USB Audio type: audio,HID
   driver: hid-generic,snd-usb-audio,usbhid interfaces: 8 rev: 2.0 speed: 480 Mb/s lanes: 1
   power: 100mA chip-ID: 0b05:1a52 class-ID: 0300
 Hub-4: 1-5:9 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   power: 100mA chip-ID: 174c:2074 class-ID: 0900
 Device-1: 1-5.1:11 info: Logitech Brio 100 type: video,audio driver: snd-usb-audio,uvcvideo
   interfaces: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA chip-ID: 046d:094c class-ID: 0102
   serial: <filter>
 Device-2: 1-5.2:13 info: Corsair K70 CORE RGB Mechanical Gaming Keyboard
   type: keyboard,HID,mouse driver: hid-generic,usbhid interfaces: 4 rev: 2.0 speed: 12 Mb/s
   lanes: 1 power: 500mA chip-ID: 1b1c:1bff class-ID: 0301 serial: <filter>
 Hub-5: 1-5.3:15 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   chip-ID: 2109:2817 class-ID: 0900
 Device-1: 1-8:10 info: Arturia KeyLab Essential 61 type: audio driver: snd-usb-audio
   interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 1c75:028a class-ID: 0103
   serial: <filter>
 Hub-6: 1-10:12 info: Genesys Logic Hub ports: 2 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 100mA
   chip-ID: 05e3:0608 class-ID: 0900
 Device-1: 1-13:14 info: ASUSTek AURA LED Controller type: HID driver: hid-generic,usbhid
   interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 16mA chip-ID: 0b05:19af class-ID: 0300
   serial: <filter>
 Device-2: 1-14:16 info: Intel AX210 Bluetooth type: bluetooth driver: btusb interfaces: 2
   rev: 2.0 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 8087:0032 class-ID: e001
 Hub-7: 2-0:1 info: super-speed hub ports: 8 rev: 3.1 speed: 20 Gb/s lanes: 2 chip-ID: 1d6b:0003
   class-ID: 0900
 Hub-8: 2-1:2 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0 speed: 5 Gb/s lanes: 1
   power: 8mA chip-ID: 174c:3074 class-ID: 0900
 Hub-9: 2-2:3 info: Realtek 4-Port USB 3.0 Hub ports: 4 rev: 3.2 speed: 10 Gb/s lanes: 1
   chip-ID: 0bda:0420 class-ID: 0900
 Hub-10: 2-4:4 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0 speed: 5 Gb/s lanes: 1
   power: 8mA chip-ID: 174c:3074 class-ID: 0900
 Hub-11: 2-4.3:5 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.2 speed: 5 Gb/s lanes: 1
   chip-ID: 2109:0817 class-ID: 0900

Sensors:

 System Temperatures: cpu: 37.0 C mobo: N/A gpu: nvidia temp: 35 C
 Fan Speeds (rpm): N/A gpu: nvidia fan: 0%

Repos:

 Packages: pm: dpkg pkgs: 2491
 No active apt repos in: /etc/apt/sources.list
 Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
   1: deb http: //packages.linuxmint.com zena main upstream import backport
   2: deb http: //archive.ubuntu.com/ubuntu noble main restricted universe multiverse
   3: deb http: //archive.ubuntu.com/ubuntu noble-updates main restricted universe multiverse
   4: deb http: //archive.ubuntu.com/ubuntu noble-backports main restricted universe multiverse
   5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse

Info:

 Memory: total: 32 GiB note: est. available: 31.03 GiB used: 4.52 GiB (14.6%)
 Processes: 534 Power: uptime: 1h 14m states: freeze,mem,disk suspend: deep wakeups: 0
   hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
 Compilers: gcc: 13.3.0 Client: Unknown python3.12 client inxi: 3.3.34

/code

When I log in to my Apple tv account on the Firefox browser, it comes up, but won't play the selected program. All other streaming services I subscribe to work fine on Firefox, as did Apple tv until this week. If I try running Apple tv on Google chrome on the same lap top, it works fine too. Ditto on my iPhone using Safari. I'd prefer staying on Firefox to stream Apple tv, but can't make it work at the present time. Can you help?