All add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions")

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions"). The extensions are visible… (tuilleadh eolais)

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions").

The extensions are visible under "about:addons", but the slider is turned off and the icon in front of each extension is broken / empty.

It seems that deleting these 2 files- compatibility.ini and extensions.json inside the firefox profile folder, usually fixes the issue. Only these 2 files though, don't delete anything else.

No need to mess around with the ff profiles or anything else, just deleting those 2 files and restarting the firefox usually fixes the issue with the "unregistered" addons.

This thread is for the search function, as I found some VERY old and outdated suggestions for the aforementioned issue using the search function.

I wonder what causes the extensions to "unregister" randomly.

Asked by ff_user 1 mhí ó shin

Last reply by jscher2000 - Support Volunteer 1 mhí ó shin

No longer have ability to open Hints on Ancestry while using Firefox

I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com When … (tuilleadh eolais)

I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com

When I called Ancestry, they suggested I use a different browser (: - but when I did, I was able to open the hints Firefox won't open. What is the problem? I was also told that another Ancestry user had called in previously with the same problem. PLEASE fix this!

If it helps, I use Windows on an HP Envy laptop (have for some time - wasn't a problem before a month or so ago). Will I hear back from anyone as to when this might be addressed/fixed?

Asked by Happyhermit 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Browser automatically transfering to outlook when trying to access gmail.

Hey, So the issue i have is when i'm trying to access my gmail accounts from Mozilla. Whenever i try to access my mailbox or gmail site in itself it transfers me to out… (tuilleadh eolais)

Hey,

So the issue i have is when i'm trying to access my gmail accounts from Mozilla. Whenever i try to access my mailbox or gmail site in itself it transfers me to outlooks login. I assume there's some setting or similar that i'm missing that's causing the issue but i haven't been able to find it.

I've narrowed it down to not being any add-on since i only got few but none of them should affect anything email related in anyway shape or form. Also it works fine in Chrome which has been my go-to go around for the issue but honestly it's getting a bit annoying.

Any help would be greatly appreciated. Thanks in advance

Asked by Jukki 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Unwanted page loads up during windows startup

The page https://www.stardock.com/products/groupy/update opens during the loading of the OS background processes. I have looked up on the windows task manager, the about:… (tuilleadh eolais)

The page https://www.stardock.com/products/groupy/update opens during the loading of the OS background processes. I have looked up on the windows task manager, the about:config and haven't found anything related to this process.

Asked by raphaelfhb 1 mhí ó shin

Last reply by jonzn4SUSE 1 mhí ó shin

hero ware games not load now and work on chrome browser

when open games not loading until close " enhanced tracking protection" switch and next time even it is close not open until make " enhanced tracking protection" switc… (tuilleadh eolais)

when open games not loading until close " enhanced tracking protection" switch

and next time even it is close not open until make " enhanced tracking protection" switch open and reload page and then closed and reload page again to open and every time like that

Asked by mohammed 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Not able to sync my browsing data

Hello! I synced my browsing data yesterday by signing in to firefox account and reset my OS(window 10) to improve my laptop's speed. When I am trying to get back my brow… (tuilleadh eolais)

Hello! I synced my browsing data yesterday by signing in to firefox account and reset my OS(window 10) to improve my laptop's speed. When I am trying to get back my browsing data back after resetting and installing firefox by signing in to my firefox account and pressing the Sync Now button then its not giving me my browsing data back. Why is it so? Need Help. Thank You!!

Asked by htmailcollector 1 mhí ó shin

Last reply by jonzn4SUSE 1 mhí ó shin

Not able to scroll down for Internal Menu on website

For one site I go to there is an internal menu where I should be able to scroll down. In Firefox, there is no option on the right side for me to scroll down...but in Chr… (tuilleadh eolais)

For one site I go to there is an internal menu where I should be able to scroll down. In Firefox, there is no option on the right side for me to scroll down...but in Chrome I have no problem. The owner of the website said it should work in Firefox but it's not. I have attached images from the 2 browsers. I have attached 2 screenshots. For Chrome you can see to the right of the numbers under the Acct # column that I can scroll down. But in Firefox I don't have that option to scroll down to see entries at the bottom of the list.

Help! How can I fix this so I can scroll down in Firefox for this sub-menu item?

Thanks, Steve

Asked by mbpros 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Can't save or add bookmarks

Currently unable to save, edit or add bookmarks. I have updated Firefox, refreshed Firefox, gone through Troubleshoot mode, cleared the startup cache, and deleted the "x… (tuilleadh eolais)

Currently unable to save, edit or add bookmarks.

I have updated Firefox, refreshed Firefox, gone through Troubleshoot mode, cleared the startup cache, and deleted the "xulstore.json" in my profile folder.

Pls help this is driving me nuts + making me want to switch browsers. Thanks : )

Asked by tr 3 seachtaine ó shin

Last reply by zeroknight 2 sheachtain ó shin

Website loading slow and having breakages.

Hi everyone! Jack here. I am a non-tech person and don't know the technicalities behind this issue. I have a Digital Media Website which loads and works quite fine when … (tuilleadh eolais)

Hi everyone!

Jack here. I am a non-tech person and don't know the technicalities behind this issue. I have a Digital Media Website which loads and works quite fine when opened in other browsers but the site is loading very slowly in Mozilla and when it does load it has breakages.

Can anyone please tell me what the issue might be and how to fix it?

Thanks, Jack

Asked by polljack492 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

how to disable new Firefox feature?

I heard that the newest version of Firefox (which I have not upgraded to yet) has a feature that makes it easier to accidentally visit a website whose URL is on the clipb… (tuilleadh eolais)

I heard that the newest version of Firefox (which I have not upgraded to yet) has a feature that makes it easier to accidentally visit a website whose URL is on the clipboard. I googled to find out how to disable it, and the Featured Snippet said "go to about:config and change clipboard.autocopy to false." Sounded simple, so I did it, but subsequently found out that the article it quotes from is 10 years of age!

My first question, then, is: what does changing "clipboard.autocopy" to false do if it doesn't turn off the brand-new feature?

The second question is, how do I disable the new URL Paste Suggestion feature? Will setting "clipboard.autocopy" disable it? In particular, I want to make sure that the browser does not pre-load or pre-fetch the clipboard URL, and in fact, I wish to pop up a dialog box any time I do "paste and go." People often copy URLs from e-mails to research them before visiting them directly; jumping directly will increase the likelihood of visiting an imposter site.

Asked by 4232jl 3 seachtaine ó shin

Last reply by zeroknight 2 sheachtain ó shin

Tabs are automatically changing to spam sites

I have many tabs open at the same time and I'm noticing tabs from Urban Dictionary in particular are automatically changing to suspicious sites, quite a few porn sites in… (tuilleadh eolais)

I have many tabs open at the same time and I'm noticing tabs from Urban Dictionary in particular are automatically changing to suspicious sites, quite a few porn sites in fact.

Is this something Urban Dictionary is doing to direct viewers to sponsors or is there a bug in my FF browser?

Asked by stephenslr1 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Need help restoring browser bookmarks from backup

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was … (tuilleadh eolais)

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was a time sensitive issue, I wiped a bunch of crap off my drive as fast as I could, and I guess somehow I deleted my browser bookmarks because the field now shows as empty when I open Firefox. I was able to track down the backup file, but it throws an error when I tell it to restore. Is there anything I can do about this?

Asked by 3gold5u 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

I can´t open Firefox

Firefox is not opening. Every time I try to use it, I get the message: " We're sorry. Firefox had a problem and crashed. We’ll try to restore your tabs and windows when … (tuilleadh eolais)

Firefox is not opening. Every time I try to use it, I get the message:

" We're sorry. Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

I have submitted the crash report: Crash ID: bp-51f17766-7a20-41dc-ae3d-27ab10240501

I am running it on Fedora 40.

Thank you!

Asked by edio.junior 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Unable To Connect

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge… (tuilleadh eolais)

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge). Firefox is my first download on every new device and my go to even on my iPad.

I've been getting this error message lately and I don't know what to make of it. My saved tabs are working normally (email, work, streaming entertainment). This automatically comes out on ever new start / re-start (Firefox is my default) on separate tab but I am not opening any new website. It's been 2-3 days. At first I didn't mind it but its consistently happening and not just a one time thing. I already cleared my cache data. I've also ran a scan and it's come up clean (I have a paid BitDefender subscription). It's also not the local ip of my machine.

So any help would be great as I really don't want to leak any personal data or have any viruses.

Thank you for your time!

Asked by leoandrewa 3 seachtaine ó shin

Last reply by zeroknight 2 sheachtain ó shin

Unable to open Zoom meetings via browser

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the … (tuilleadh eolais)

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the Zoom meeting would automatically open. That doesn't work anymore. I have to "join via browser but I don't have the meeting id. Why has this become so difficult? Zoom denies being the problem so now I wonder if it's the browser.

Asked by vtjxdgqtcj 3 seachtaine ó shin

Last reply by zeroknight 2 sheachtain ó shin