Need to manually upload a crash report

The company I work for is behind a firewall. Our systems running firefox are unable to send crash reports because of the secure nature of the systems. Is there a way I … (tuilleadh eolais)

The company I work for is behind a firewall. Our systems running firefox are unable to send crash reports because of the secure nature of the systems. Is there a way I can send the crash report files that I pull from the "Pending" directory and send them to Mozilla manually? FF version snap Mozilla Firefox 103.0.1 Ubuntu 22.04.3

Asked by daniel.wagner0 8 nóiméad ó shin

Unable to restore previous session following power outages & Firefox update

Hi, My computer was on during the week-end and when I came back home I noticed we had a couple of power outages. Computer restarted automatically (Win 10 22h2) and when … (tuilleadh eolais)

Hi,

My computer was on during the week-end and when I came back home I noticed we had a couple of power outages. Computer restarted automatically (Win 10 22h2) and when I launched Firefox, it started as brand new with all my addons gone and none of the previous session restored (I had 4 Firefox browsers opened with each 20+ tabs opened).

I have tried looking at C:\Users\MYUSER\AppData\Roaming\Mozilla\Firefox\Profiles but found nothing of interest. Where is everything and how can I restore everything I had ?

I even tried Troubleshooting mode and downgrading to a former version of Firefox (126.0.1 64 bits).

Thanks,

Asked by aglaepheryl 1 lá ó shin

Last reply by aglaepheryl 43 nóiméad ó shin

No e-mail content visible after installation of version 128.0b

Following installation of the 32 bit version of Thunderbird 128.0b on 12 June 2024 the content of all emails in the Inbox which existed at that date - and back to 28th … (tuilleadh eolais)

Following installation of the 32 bit version of Thunderbird 128.0b on 12 June 2024 the content of all emails in the Inbox which existed at that date - and back to 28th September 2021 - would not display at all.

Emails in the Drafts and Sent areas were unaffected.

Emails received since 12th June are displaying normally - as are e-mails dated prior to 28th September 2021.

I have re-indexed the Inbox with no improvement.

The INBOX e-mails show quite normally in Windows Mail -which I only use on my laptop.

Asked by planabuild 45 nóiméad ó shin

Stopping emails being sorted by conversation

Currently my emails are sorted by conversation. I want this stopped and all messages simply sorted only by date and time. The reason is that some conversations now have 3… (tuilleadh eolais)

Currently my emails are sorted by conversation. I want this stopped and all messages simply sorted only by date and time. The reason is that some conversations now have 30 odd messages and I have a terrible time finding the exact message I want. This would be much easier if all emails were sorted by date and time only as I can see the title of each. How do I stop sorting by conversation and replace it with standard date and time?

Asked by David Jacques 1 uair ó shin

Prevent quoted message HTML from affecting my response

I am using Thunderbird 115 with mostly default settings. When I compose a brand new message, pressing the Enter key inserts a new paragraph, with extra line spacing, and … (tuilleadh eolais)

I am using Thunderbird 115 with mostly default settings. When I compose a brand new message, pressing the Enter key inserts a new paragraph, with extra line spacing, and pressing Shift+Enter inserts a line break with single line spacing. This is how I want things.

I am experiencing a problem when replying to emails from a particular sender. Their emails HTML code contains a "<style>" element that removes the extra spacing for paragraphs:

<style type="text/css" style="display:none;">P {margin-top:0;margin-bottom:0;}</style>

When replying to their emails, their HTML is inserted as quoted text, and the "<style>" element affects the whole email, including my response as I compose it. As a result, when I press Enter, I no longer see the extra line spacing, and Enter or Shift+Enter results look the same in the HTML version of my email. Yet they insert different content, and in fact the plain text version of the email still adds two line jumps for paragraphs vs a single jump for line breaks, and I cannot tell while composing.

Then, when I send my email, the recipient email reader (e.g. GMail or Office) appears to somehow pick up the difference again, so my paragraphs are displayed again with extra line spacing. This is an issue, because I cannot tell the difference between paragraphs and line breaks, they look the same to me, and I end up using both interchangeably. But they don't look the same to the recipient, and the resulting response looks messed up.

How can I prevent the quoted email from overriding styles in my own response?

I tried installing the CustomCSS addon to add my own "<style>" element, but unfortunately it gets added at the top of the document, and the quoted response's "<style>" element comes afterwards, thus overriding anything I set.

Perhaps the sender's configuration is at fault (they should not use a global "<style>" like this), but they are a customer, and it would not be appropriate for me to ask them to fix their email configuration.

The only "solution" I can think of is to switch to "Body text" as default style, such that paragraph blocks are never used. I think it is a shame to loose this feature, but at least there is no surprises.

Asked by Kalith 1 uair ó shin

Need to delete account but email no longer exists

The email associated with my account was hacked and I am seeing suspicious activity around it still. So I am changing the email or deleting accounts I am no longer using.… (tuilleadh eolais)

The email associated with my account was hacked and I am seeing suspicious activity around it still. So I am changing the email or deleting accounts I am no longer using. However, firefox wants to send a confirmation email to the one that no longer exists for me to change the email on the account. How do I proceed?

Asked by drklug 1 uair ó shin

No visible e-mails in Inbox

Been using Thunderbird for 20 years but never had this issue. I might have pressed some keyboard shortcut wrongly? My inbox does not show any message, even though there … (tuilleadh eolais)

Been using Thunderbird for 20 years but never had this issue. I might have pressed some keyboard shortcut wrongly?

My inbox does not show any message, even though there are two of them (and more incoming, there was one when the issue started). As far as I can see, I have no filters of any kind activated.

Any idea how to see the invisible messages again?

Thanks!

Asked by nicolas 2 uair ó shin

When I tried to Open Thunderbird today I am being treated like a Brand New User, and ALL of my Messages and Folders have Disappeared.

Last night I used my Computer and checked for New Emails, before Powering Down. This morning I Powered Up and went to see if an Email I am waiting for has arrived - but T… (tuilleadh eolais)

Last night I used my Computer and checked for New Emails, before Powering Down. This morning I Powered Up and went to see if an Email I am waiting for has arrived - but Thunderbird is treating me like a Brand New User and asking me to Create Passwords etc. When I finally get to something that looks a TINY BIT like my normal screen, ALL of my Messages and Folders have DISAPPEARED. The last time I used THUNDERBIRD (about 9 hours ago) I just looked for New Messages, and didn't try to make Any Changes, Updates, Archives, Migrations or Imports. Why is Thunderbird treating me like a Brand New User and asking me to Set Up an Account ? How do I retrieve my Emails (both Sent and Received).

Asked by microtech2 5 mhí ó shin

Last reply by microtech2 3 huaire ó shin

OAuth2 does not work with microsoft 365 operated by 21 vianet

Hello. I read that thunderbird works with Microsoft 365 and modern authentication. I tested with Microsoft 365 accounts and it worked fine. The problems come with an acc… (tuilleadh eolais)

Hello.

I read that thunderbird works with Microsoft 365 and modern authentication. I tested with Microsoft 365 accounts and it worked fine. The problems come with an accounting of Microsoft 365 operated by 21vianet service.

I configured according to https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 with the IMAP and SMTP settings from https://support.microsoft.com/en-us/office/settings-for-pop-and-imap-access-for-microsoft-365-operated-by-21vianet-ca51235d-afc5-4d7d-843c-3616a37d5771

It complaints "The IMAP server partner.outlook.cn does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings.'"

In SMTP settings there is no option to configure OAuth2

Asked by qirunzhang 5 lá ó shin

Last reply by qirunzhang 4 huaire ó shin

cannot open Firefox and getting popups when I do

I keep getting a popup about using an older version and creating a new profile. I already created a new profile a few days ago so I cannot keep creating new profiles ever… (tuilleadh eolais)

I keep getting a popup about using an older version and creating a new profile. I already created a new profile a few days ago so I cannot keep creating new profiles every time firefox deploys a new version and would need to open firefox to update the browser version.

Asked by diane.wajslic 4 huaire ó shin

Thunderbird not showing 'INBOX"

After updating to the latest Thunderbird I checked my emails and closed the program - but not from the inbox. Now, T'bird insists on opening into that same screen and the… (tuilleadh eolais)

After updating to the latest Thunderbird I checked my emails and closed the program - but not from the inbox. Now, T'bird insists on opening into that same screen and there is no link to to show my inbox. I have removed and re-installed T'bird with no result. I have tried approximately 15 'sure' fixes from the internet and Mozilla but without success. Finally I read that the new version will open the screen which you were last using at shutdown, but there is no link to open the inbox. There is no link to the inbox on the left side of screen nor a down caret on the right hand side of screen. I have no folders showing, such as "Inbox", "Drafts", "Sent" or 'Local Folder'. I have referred to the Mozilla list of shortcuts without success. My inbox is not empty F5 and Shift + F5 do nothing. The email address for my PC is: albanv@netspace.net.au How can I show my inbox?

Asked by Alban 5 huaire ó shin

Yahoo rejects any comments I make

Every time I try to make a comment to an article in Yahoo News, it gets rejected. I can't even post the word testing and it gets rejected. Attached is a screenshot. … (tuilleadh eolais)

Every time I try to make a comment to an article in Yahoo News, it gets rejected. I can't even post the word testing and it gets rejected. Attached is a screenshot.

Asked by tomcalwriter 5 huaire ó shin

Firefox needs updating to many machines - how do i do this easily when no internet connection?

I have a number of servers which need firefox updating They do not have internet. There is one machine that does have internet How do i get them to point to that serve… (tuilleadh eolais)

I have a number of servers which need firefox updating They do not have internet.

There is one machine that does have internet

How do i get them to point to that server for updates?

FF should have an easy deployment console for rolling out their product.

I saw something about an MAR server however its not clear.

We just have WSUS so cant use that to update like Edge.

Asked by petesinbox 20 uair ó shin

Last reply by petesinbox 6 huaire ó shin

I am not receiving my mails anymore

Hello, I am using : 115.11.1 (64-bit) The last mail I have received was on 14/06. I have check the POP mail server, I have tried to open at the same time my mail box… (tuilleadh eolais)

Hello, I am using : 115.11.1 (64-bit) The last mail I have received was on 14/06. I have check the POP mail server, I have tried to open at the same time my mail box on the yahoo platform and on Thunderbird. I haven't changed anything and do not understand why suddenly i cannot see my new mails. I can send mails without issue though. Can someone help ? Thank you Sand

Asked by sand2017 6 huaire ó shin

Firefox is unstable - tabs crash, pages freeze, slow

Have used Firefox for decades and suddenly it is having problems. If I surf around and have a few tabs open, some of them might crash. Firefox tries to restore them and s… (tuilleadh eolais)

Have used Firefox for decades and suddenly it is having problems. If I surf around and have a few tabs open, some of them might crash. Firefox tries to restore them and sometimes it works and sometimes they just crash again immediately. I can go to Amazon and the page won't load completely so I can't do anything. If I try and close Firefox it won't close, it is frozen. And often, pages just load very slowly even though my internet connection is strong. This just started about a month or so ago. I have refreshed Firefox, updated it, and checked the systems on my computer. All my internal diagnostics returned "no issues." So it has to be the program.

Asked by quidom 1 seachtain ó shin

Last reply by quidom 7 n-uaire ó shin