Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

firefox not saving logins or passwords

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó cor-el

more options

after updating firefox 89, it not longer auto fills logins or passwords, no saved logins shown and I cant manually enter a new login. I am signed into my account, but when I try to create a new login, it says to enter password, although I am already logged in. I have it setup to ask to save logins, the box appears but nothing is saved, I have auto fill checked

after updating firefox 89, it not longer auto fills logins or passwords, no saved logins shown and I cant manually enter a new login. I am signed into my account, but when I try to create a new login, it says to enter password, although I am already logged in. I have it setup to ask to save logins, the box appears but nothing is saved, I have auto fill checked

All Replies (1)

more options

It is possible that there is a problem with the logins.json and key4.db files involved with storing the logins.

Do you still see login data in logins.json if you open the file in a Firefox tab ?

You can try to rename logins.json (loginsOLD.json) and key4.db (key4OLD.db) in the Firefox profile folder with Firefox closed. Note that you need to set a new Primary Password if you use one when key4.db is removed.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.