Firefox crashes
Firefox version 14.0.1 crashes during launch and crash reporter window appears. Unable to run the app in safe mode, but when Windows is booted in safe mode app launches with no problem. I booted Windows normally and went into "msconfig" and disabled all programs except for windows system ones and firefox still crashes when the icon is clicked. The crash id below is what shows . Crash ID=bp-0475217a-08c1-4272-9353-5a4c42120809
Solution choisie
This crash signature is possibly related to malware:
- bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)
Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Toutes les réponses (2)
Solution choisie
This crash signature is possibly related to malware:
- bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)
Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
SOLVED:-) Thank you. Tried Superantispyware and it found zero items. Then tried Malwarebytes and it also found zero. Then tried Microsoft security scanner and it found and removed the following: Adware:Win32/Altnet, Monitoring Tool:Win32/eBlaster, Program:Win32/AltnetP2PNetworking, Rogue:Win32/Winwebsec, SoftwarBundler:Win32/KaAzA . Rebooted computer and launched Firefox and it launched with no problems. I re-enabled all plug-ins and re-launched the browser and it launched with no problems. Thanks again!
Modifié le par pnketia