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Firefox crashes

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par hourcqs

hourcqs
hourcqs
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Firefox crashes on start up, even in safe mode. Have completely removed firefox and all associated files, reinstalled firefox, but it still crashes. Virus scan shows nothing.

Firefox crashes on start up, even in safe mode. Have completely removed firefox and all associated files, reinstalled firefox, but it still crashes. Virus scan shows nothing.

Toutes les réponses (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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do you use roboform? if yes please check whether its 7.6.2 or not? Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

hourcqs
hourcqs Auteur de la question
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No roboform, no profile. Have tried downloading an earlier version of firefox, but problem persists.