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When I try to download the newest version of FF I get a message that says I do not have permission to install it. Help!

  • 1 réponse
  • 7 ont ce problème
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  • Dernière réponse par cor-el

twkeh
twkeh
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I attempted to down load the 5 and 6 version at separate times. Both times I got an error message that stated I did not have permission to install the program. I own the computer and am the sole user. I am working on a Macbook Air. I have never encountered this issue before when updating Firefox. I am presently using the 3.5.6 edition and some of my sites are not supporting that edition anymore. Can you tell me what this error message means? I also have not been receiving the update messages for the new editions of Firefox.

I attempted to down load the 5 and 6 version at separate times. Both times I got an error message that stated I did not have permission to install the program. I own the computer and am the sole user. I am working on a Macbook Air. I have never encountered this issue before when updating Firefox. I am presently using the 3.5.6 edition and some of my sites are not supporting that edition anymore. Can you tell me what this error message means? I also have not been receiving the update messages for the new editions of Firefox.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.