Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

When I try to download the newest version of FF I get a message that says I do not have permission to install it. Help!

  • 1 réponse
  • 7 ont ce problème
  • 7 vues
  • Dernière réponse par cor-el

more options

I attempted to down load the 5 and 6 version at separate times. Both times I got an error message that stated I did not have permission to install the program. I own the computer and am the sole user. I am working on a Macbook Air. I have never encountered this issue before when updating Firefox. I am presently using the 3.5.6 edition and some of my sites are not supporting that edition anymore. Can you tell me what this error message means? I also have not been receiving the update messages for the new editions of Firefox.

I attempted to down load the 5 and 6 version at separate times. Both times I got an error message that stated I did not have permission to install the program. I own the computer and am the sole user. I am working on a Macbook Air. I have never encountered this issue before when updating Firefox. I am presently using the 3.5.6 edition and some of my sites are not supporting that edition anymore. Can you tell me what this error message means? I also have not been receiving the update messages for the new editions of Firefox.

Toutes les réponses (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.