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I had mozilla on my pc and it stopped working. I deleted and reloaded it. It won't open. Help!!!

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par FredMcD

bob_r
bob_r
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Have had this computer since June. Mozilla was downloaded and worked fine till about a month or so ago. It stopped working. I deleted the download and reloaded it three times. The download took but when I would click on the icon nothing would happen. I think I have windows 8. Is this the problem? Thanks for you help! B

Have had this computer since June. Mozilla was downloaded and worked fine till about a month or so ago. It stopped working. I deleted the download and reloaded it three times. The download took but when I would click on the icon nothing would happen. I think I have windows 8. Is this the problem? Thanks for you help! B

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you haven't already tried downloading the "full" installer, this may work better than the "stub" installer.

https://www.mozilla.org/firefox/all/ (scroll down to your preferred language)

Will it run?

FredMcD
FredMcD
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Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}