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Firefox 33.0 will no install on Windows 8

  • 1 réponse
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par ideato

Deadhead312
Deadhead312
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When I was using my firefox this morning (10/15/14) at work I had no problems with it. I run Windows 8.1. I closed it to go to lunch, but when I tried to open it upon my return, nothing happened. I'd click on the icon (both in taskbar and desktop) and it would not open. I shut down my computer and restarted it a few times and the same thing occurred. My Chrome opens up without any issues.

So I uninstalled firefox, downloaded the newest version (33.0) and tried to install it. I double-clicked on the setup icon and nothing happens. I try to install it as the Administrator and nothing happens. I open my Task Manager and there is a background process running called "7z Setup SFX (32 bit)" that pops up when I double click the setup icon. I can't delete the setup icon until I stop that process from running (and I'm not sure it is running as it is using 0% of the CPU).

I'm at a loss. Tried installing older versions of firefox and the same thing happens. Any help would be much appreciated.

Thanks!

When I was using my firefox this morning (10/15/14) at work I had no problems with it. I run Windows 8.1. I closed it to go to lunch, but when I tried to open it upon my return, nothing happened. I'd click on the icon (both in taskbar and desktop) and it would not open. I shut down my computer and restarted it a few times and the same thing occurred. My Chrome opens up without any issues. So I uninstalled firefox, downloaded the newest version (33.0) and tried to install it. I double-clicked on the setup icon and nothing happens. I try to install it as the Administrator and nothing happens. I open my Task Manager and there is a background process running called "7z Setup SFX (32 bit)" that pops up when I double click the setup icon. I can't delete the setup icon until I stop that process from running (and I'm not sure it is running as it is using 0% of the CPU). I'm at a loss. Tried installing older versions of firefox and the same thing happens. Any help would be much appreciated. Thanks!

Toutes les réponses (1)

ideato
ideato
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Hello Deadhead312, try to boot the computer in Windows Safe Mode with network support (also : http://support.microsoft.com/kb/2809468/en-us) and then see if that allows to download and install Firefox from the next link :

https://www.mozilla.org/en-US/firefox/all/

thank you