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Firefox crashes

  • 3 vastausta
  • 7 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja cor-el

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Firefox used to work. Now it won't even open. Instead, I get crash reporter dialog box repeatedly. And I can't delete the program using the Control Panel's "Remove & Delete" (nothing happens). It doesn't open in safe mode. I have just run the Malware program - shows no indication of worms or viruses. What to do?

I am NOT a tech-y, don't understand most of the online help articles.

Muokattu , muokkaaja cor-el

Kaikki vastaukset (3)

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If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.


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I can't open Firefox, therefore can't enter about:crashes in its address bar. Cannot find ID of Breakpad crash reports. Now what?

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Can you start Firefox in Save mode?

Anything in this folder or in the pending folder?

"C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Crash Reports"

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

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