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I have been asked to download Firefox 4 about 6 times now. I have already installed this about 4 times but it still insists on saying I have the previous version. What can I do please. Jenny B.

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  • Viimeisin kirjoittaja the-edmeister

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I have a desktop computer. I use Yahoo home page but I log on to the web via Firefox. I usually get messages from firefox telling me that there is a new version and to download it. I have done this with firefox 4 several times and the last time I downloaded it and installed it and switched off my computer and then re-started it again just to make sure that firefox 4 had been installed but I have just gone online tonight and got the same message again that I am using an old 3.6 firefox and to download the version 4. Failing all that I have done, I don't know what else to do. Perhaps you can help me please. Jenny Blakeman

I have a desktop computer. I use Yahoo home page but I log on to the web via Firefox. I usually get messages from firefox telling me that there is a new version and to download it. I have done this with firefox 4 several times and the last time I downloaded it and installed it and switched off my computer and then re-started it again just to make sure that firefox 4 had been installed but I have just gone online tonight and got the same message again that I am using an old 3.6 firefox and to download the version 4. Failing all that I have done, I don't know what else to do. Perhaps you can help me please. Jenny Blakeman

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Your UserAgent indicates that you used Firefox 3.6.17 to post here.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17

What does it say about the version of Firefox you have in Help > About Firefox?

If it says Firefox 4.0 or 4.0.1, see if this helps you:
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser