Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

the lower left and right arrows

  • 1 vastaus
  • 3 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja Andrew

HelenAdler
HelenAdler
more options

No matter what site I am on or looking at bookmarks, I can only get a partial screen unless I press left or right arrows and when I do I obliterate part of the screen. I have tried various things to correct this problem, but nothing changes. I'm stuck!! Please help. Thanks, Helen

No matter what site I am on or looking at bookmarks, I can only get a partial screen unless I press left or right arrows and when I do I obliterate part of the screen. I have tried various things to correct this problem, but nothing changes. I'm stuck!! Please help. Thanks, Helen

Kaikki vastaukset (1)

Andrew
Andrew
  • Moderator
more options

Hello,

Thank you for contacting Mozilla. I understand that you are having problems with your Firefox OS device. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:

  • What is the model of your phone? (ZTE Open, LG Fireweb or Alcatel OneTouch Fire)
  • What is the OS version found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!