Thunderbird Support Forum

COX has moved all their email accounts to Yahoo. They still have the same name such as xxxxx@cox.net. It was difficult to get everything working, and I almost succeeded. There is still a problem with SMTP and I have submitted a separate question in this forum.

All my Gmail accounts are in the unified folder. The Cox accounts used to be there, but no longer. I have tried multiple times to get them there, but they won't move. Both the Cox and Gmail use 0AUTH2 and SSL/TLS. I prefer to have all my email in the unified folder so I don't miss anything.

I can't get smtp to work with multiple yahoo accounts. When I get the account settings window, it shows the correct smtp server for yahoo. (smtp.mail.yahoo.com) but when I click on the edit SMTP button, there is a section called "Security and Authentication" section with 3 lines

     Connection Security:             [SSL/TLS]
     Authentication Method :        [0AUTH2]
     User Name:                             [*****1@cox.net]  (My accounts were transferred from COX to Yahoo)

If I edit the SMTP on any of my cox accounts, it changes them all to the same user name. If I want to send mail from any cox account, I have to go to account settings first and edit the smtp and put in the correct account. This is very tedious.

I have noticed that my gmail accounts do the same thing, but gmail doesn't care. Here is the error I get when sending mail before going to account settings first to change the account.

Sending of the message failed. An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings and try again.

I recently moved to using Thunderbird for my emails on an iMac running MacOS High Sierra. I am baffled by the number of email erasure/disposal options I was suddenly presented with, namely: 1. A "Trash" folder, with trash bin icon; 2. A "Junk" folder with a flame icon; 3. A "Junk" folder with no icon; 4. A "Junk E-mail" folder with no icon. Confusingly, some of these folders are not provided with an "Empty deleted/junk" option! Can I completely delete folders 3 and 4 (the one without an icon)? And finally, how can I set things up so that the deleted and junk folders are automatically emptied at set intervals?

Many thanks in advance for any assistance!

I received a message with the remark "This message contains an invitation to an event." What follows is several screens of metadata (that's what I think it's called), followed by the original note from the sender. Is there a way for me to suppress all this metadata? When I forward the message to a friend who has an iPad, it shows up without the metadata. I'd like that to be the situation when I use Thunderbird.

I've attached a screen shot of a portion of what I've called "metadata". I didn't include the very top of this metadata because it contains personal data.

I am running 4 email addresses (3 hotmail.com and 1 live.com) on TB 102.15.1 (64 bit) - Windows 10. About a month ago I upgraded TB was unable to send anything no matter what Server settings I used - tried every combination - so I downgraded back to Version 102 and everything went back to normal. About a week ago, one of my hotmail accounts started giving me a "fail to log in" message. The other accounts work fine. The "fail to log in" will go from 2 or 3 times to 15 to 20 times in about an hour or so but every time, sooner or later will work and then it will be fine for a few hours and then start again. I have had these accounts running on TB for well over 10 years with no problem and I have not changed anything in the Server settings or anywhere else. The account I am having the issue with has been running on TB since TB started with no problems until now. I assume that TB may be having some issues with the Outlook platform but I have not changed anything there either and I have no problem logging into hotmail.com directly. I have spent many hours combing the internet for hints to no avail - everything I have tried has either had no effect or screwed things up so I had to back track to where I started. Any ideas???

For some time now TB has been opening with a blank screen. I've located web advice which reads in part "Usually if you go to "Tools - Account Settings etc, TB will start in the Inbox folder" but that doesn't help because those are already my settings. I'm convinced that I have changed something because TB always used to open in the Inbox folder. Solution would be appreciated.

I just moved (drag and drop) an email from my Inbox to a Topical Folder I created a few years ago. When I went to look at the message in that Topical Folder, it wasn't there in the list of emails. I had responded to the email earlier, so I found a copy in my Sent folder. When I dragged and dropped that Sent copy to the topical folder, it was not visible in the Topical Folder email list (but was gone from the Sent folder). In addition to responding to the original email, I had also forwarded it to someone else, so I had that person forward it back to me. When I dragged and dropped that forwarded-forwarded email from my inbox to my Topical Folder, it was not visible in the topical folder (and was gone from my inbox).

Confused as I am? Well, when I search on the Topical Folder, I could see listed all the emails I had moved there! But I can't open them or see them in the folder list, so they might as well be lost.

My question: Is there some sort of filter or something of which I'm not aware that has a default setting that makes some stored emails invisible? I'm starting to get worried that other messages might have vanished from my view!

Any advice would be very much appreciated!

My Thunderbird Inbox is set up to order the emails so the oldest emails are at the top of the list, and the part of the list that is showing in the window on the screen is the bottom of the list, therefore the most recent emails. However, when I open Thunderbird to look at the emails in the Inbox, while the list is in the order as just specified (oldest at the top, newest at the bottom), what I see on the screen is the section of the list of the emails that arrived about 6 weeks ago. To see the most recent emails I have to move the list up the window. It has been doing this for about 2 months.

Any idea why it is doing this, and how to 'fix' it, please?

Thankyou

I sent an email with multiple BCCs and no CCs or TOs, I put myself as one of the BCCs.

I did not receive it and I do not think anybody else did as well since I asked a few people.

The email is in the sent folder. I tried forwarding the email from my sent folder to myself as CC, and that worked. I also tried fowarding as BCC, and that worked.

So what is going on? Is BCC working? How can I know for certain? Do I need to foward the email as BCCs to all my BCCs to get this to work?

Thanks for your help.

As stated above. One mail account folder in "Inbox" has randomly disappeared in unified folders, but is still available in "All Folders" are when selected. How do I get it back in Unified, so I don't have to use All Folders as well? One side note: If I use Troubleshoot mode it is there like normal, but when closed down and regular Thunderbird is started, it's gone.

Hi, As the title suggests, I am unable to delete emails from my work Microsoft account.

On attempting to delete an email, the following message is displayed:

"The current operation on "Inbox" did not succeed. The mail server for account [email] responded: [TRYCREATE] The destination mailbox could not be found."

Checking the account settings, it seems Thunderbird cannot see the "Deleted Items" folder (it only shows Inbox and Drafts). I have attached images to show what I mean, comparing with a personal Microsoft/Outlook account where it sends deleted email to the correct place.

Using the latest Thunderbird version that is available on the Microsoft Store version on Windows 11. (115.9.0) I have tried removing and re-adding the account yet the problem persists. Any troubleshooting ideas welcome!

I use Thunderbird to pick up 4 separate gmail accounts. Every once in a while I can't delete a message or selected messages. I have tried hitting delete, which normally works, deleting within the message and CTRL delete. The odd thing is if I go to another mailbox, delete a message from there, then return to the mailbox that didn't delete, I can suddenly delete messages from the first mailbox. This happens on all the mailboxes. Obviously, I can work around it, but it is annoying. Any suggestions? I previously deleted all the Trash and Trash.msf files and that did not fix the issue. This seems to have started with version 115. I am on a Mac IOS Sonoma 14.4.1

Hi

Thunderbird crashes when I click attachment on any email.

Any ideas how to resolve this? Report is below.

Regards

AdapterDeviceID: 0x2a02 AdapterDriverVersion: 8.15.10.2697 AdapterSubsysID: 02291028 AdapterVendorID: 0x8086 Add-ons: marcoagpinto%40mail.telepac.pt:3.1.7,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3 AvailablePageFile: 1341706240 AvailablePhysicalMemory: 1000747008 AvailableVirtualMemory: 379699200 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230214184313 CPUMicrocodeVersion: 0xa4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Missing Remote WebGL CrashTime: 1677000824 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GraphicsCriticalError: |[0]CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (t=103.207) |[16][GFX1-]: wr_renderer_render: OutOfMemory (t=23465.2) |[17][GFX1-]: wr_renderer_render: OutOfMemory (t=23465.2) |[18][GFX1-]: wr_renderer_render: OutOfMemory (t=25926.6) |[4][GFX1-]: wr_renderer_render: OutOfMemory (t=4159) |[5][GFX1-]: wr_renderer_render: OutOfMemory (t=4159) |[6][GFX1-]: Fallback SW-WR + D3D11 to SW-WR (t=4160.87) |[7][GFX1-]: wr_renderer_render: OutOfMemory (t=13625.1) |[8][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no surf (t=22007.9) |[9][GFX1-]: wr_renderer_render: OutOfMemory (t=22007.9) |[10][GFX1-]: wr_renderer_render: OutOfMemory (t=22007.9) |[11][GFX1-]: wr_renderer_render: OutOfMemory (t=22081.3) |[12][GFX1-]: Fallback remains SW-WR (t=22101.2) |[13][GFX1-]: wr_renderer_render: OutOfMemory (t=22146) |[14][GFX1-]: wr_renderer_render: OutOfMemory (t=22146.2) |[15][GFX1-]: wr_renderer_render: OutOfMemory (t=22227.3) HeadlessMode: 0 InstallTime: 1676990350 JSOutOfMemory: Recovered LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["edputil.dll","mpr.dll","drprov.dll","pnrpnsp.dll","NapiNSP.dll","wdmaud.drv","winmmbase.dll","directmanipulation.dll","Windows.Globalization.dll","msacm32.dll","TaskFlowDataEngine.dll","ntshrui.dll","explorerframe.dll","dataexchange.dll","midimap.dll","twinapi.dll","wsock32.dll","AudioSes.dll","msacm32.drv","cscapi.dll","comctl32.dll","cdp.dll","dbgcore.dll","dbghelp.dll","webauthn.dll","wininet.dll","FWPUCLNT.DLL","winmm.dll","winrnr.dll","rasadhlp.dll","npmproxy.dll","OneCoreCommonProxyStub.dll","MMDevAPI.dll","Windows.Security.Integrity.dll","winhttp.dll","wscapi.dll","dhcpcsvc6.DLL","DWrite.dll","dhcpcsvc.dll","srvcli.dll","urlmon.dll","version.dll","iertutil.dll","TextShaping.dll","BCP47mrm.dll","msimg32.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","linkinfo.dll","winnsi.dll","usp10.dll","ksuser.dll","ondemandconnroutehelper.dll","OneCoreUAPCommonProxyStub.dll","wshbth.dll","ColorAdapterClient.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","avrt.dll","netprofm.dll","policymanager.dll","nlaapi.dll","xmllite.dll","WinTypes.dll","d3d11.dll","dcomp.dll","d2d1.dll","propsys.dll","CoreUIComponents.dll","CoreMessaging.dll","wtsapi32.dll","dsreg.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","devobj.dll","msasn1.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","bcryptPrimitives.dll","msvcp_win.dll","bcrypt.dll","win32u.dll","ucrtbase.dll","gdi32full.dll","oleaut32.dll","shell32.dll","psapi.dll","clbcatq.dll","kernel32.dll","ole32.dll","user32.dll","SHCore.dll","nsi.dll","rpcrt4.dll","comdlg32.dll","imm32.dll","ws2_32.dll","setupapi.dll","advapi32.dll","msctf.dll","msvcrt.dll","shlwapi.dll","combase.dll","sechost.dll","gdi32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","libotr.dll","rnp.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","mozglue.dll","libssp-0.dll","lgpllibs.dll"]} Notes: DriverVersionMismatch

FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ D2D1.1? D2D1.1- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 8171 StartupCrash: 0 StartupTime: 1676998222 SubmittedFrom: Client SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20230214184313","version":"102.8.0","vendor":null,"displayVersion":"102.8.0","platformVersion":"102.8.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3574,"virtualMaxMB":2048,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2364},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)","vendorID":"0x8086","deviceID":"0x2a02","subsysID":"02291028","RAM":0,"driver":"igdumd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2697","driverDate":"10-1-2012","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"GB","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":5},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 463511552 TotalPhysicalMemory: 3747651584 TotalVirtualMemory: 2147352576 URL: about:blank UptimeTS: 26037.27726 User32BeforeBlocklist: 1 Version: 102.8.0 Winsock_LSP: MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

I used the Export tool thinking All my email files would be exported, not true! Only your "Profile" is exported! The export tool does not include your "Local" folder! This is wrong! The export tool should export everything! "The best way to learn -- is learn the Hard Way" -mdc

When I click 'Attach' T'bird crashes. This started yesterday. I just upgraded from 91.6.3 to 91.11.0 (64 bit) and it still does it. Is there anything I can do to fix? Thanks,

Hello,

I have a strange issue that i didnt find a solution for online. I have made a few new folder and message filters for them. I dont get number notification in taskbar for mails that go in the new folder while the notifications for mails that go in the inbox work just fine.

Hi. My hard drive crashed. I have a new pc and the old drive is readable in a drive enclosure hooked up to new PC via usb. I have done the typical search for the appdata profile file, but I am not sure what I have here. I have attached a screenshot of the old drive and a global search on "Thunderbird". I am not sure where the profile file is residing. Any advice would be welcome. Thanks.