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Mozilla VPN payment failed

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  • 1 has this problem
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  • Last reply by Andrew

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Hi, I tried subscribing to Mozilla VPN via Firefox focus mobile with my credit card. I had a payment failed transaction but my credit card was deducted for the usd4.99 transaction anyway.

Please have someone contact me to resolve it.

What a nightmare trying to subscribe to Mozilla VPN!

Hi, I tried subscribing to Mozilla VPN via Firefox focus mobile with my credit card. I had a payment failed transaction but my credit card was deducted for the usd4.99 transaction anyway. Please have someone contact me to resolve it. What a nightmare trying to subscribe to Mozilla VPN!

All Replies (1)

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Please contact the VPN team so they can trace if the payment went through. See Help, I still have questions about Mozilla VPN

Alternatively, you can try messaging /user/evhenry.