Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes every time after opening an attachment

  • 2 respuestas
  • 17 tienen este problema
  • 4 visitas
  • Última respuesta de AnonymousUser

AnonymousUser
AnonymousUser
more options

Hello, the problem I am having is EVERY TIME I open an attachment from email. I use Yahoo email. I've tried the recommended solutions I've read on here with no luck. Even updated to the latest version of Firefox. Still no luck. I can open an attachment but after I close it, Firefox ALWAYS crashes. What could I be missing that will resolve this problem? I was using Windows Vista but now Windows 7 and same problem on both platforms.

Crash ID(s)

bp-e24493e1-4583-4f94-9a47-7c8c62100720

Hello, the problem I am having is EVERY TIME I open an attachment from email. I use Yahoo email. I've tried the recommended solutions I've read on here with no luck. Even updated to the latest version of Firefox. Still no luck. I can open an attachment but after I close it, Firefox ALWAYS crashes. What could I be missing that will resolve this problem? I was using Windows Vista but now Windows 7 and same problem on both platforms. == Crash ID(s) == bp-e24493e1-4583-4f94-9a47-7c8c62100720

Todas las respuestas (2)

AnonymousUser
AnonymousUser Autor de la pregunta
more options

Just want to add, it does not matter what type of attachment...pdf, jpg, etc. It happens after opening any type. I can see the 1st one I open but when I close it, Firefox is crashed.

AnonymousUser
AnonymousUser Autor de la pregunta
more options


Weeks of TRASH = FIREFOX 3.66

All three of my computers have been totally worthless since I upgraded to FF3.66. Each are built/configured differently. Each has a different OS. Each has all the above problems. Crashes constantly, RAM & CPU usage on a Q9650 is always near 100%. After screwing around for days I finally came here and found out that I was among a very large and upset group of users. With the last few upgrade I've had minor problems with my selection of add-ons Firefox disabled them for a later fix. I found a new DL today, 3.67 so I installed it figuring the problem was addressed. After installation of 3.67 it still says it's 3.66??

I went to their site to find help from them and couldn't get anyplace until I came here and read about my problem. Thanks for giving me a clear head so I could find a good solution.

My solution was to remove all Mozilla/Firefox products and then install other browsing options. It felt funny because for the first time in years I had to use Microsoft Internet Explorer to find other options. My computer is problem free and fast as usual now.

I wonder how many other users have abandoned them due to this BS?? I for one will probably stick with my new choices now.

YES, Weeks of TRASH = FIREFOX 3.66