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Mozilla VPN

  • 3 respuestas
  • 1 tiene este problema
  • 9 visitas
  • Última respuesta de MagsMoz

piridium
piridium
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Hi, I installed Mozilla VPN in April but after a few days I decided to discontinue using the service. I cancelled the subscription. However I haven't received a refund but I was also charged twice for the subscription. I can't access a VPN account as it doesn't exist. I can't cancell the subscription as I'm not a subscriber. Would you please advise on what steps I need to take to stop being charged for cancelled service?

Hi, I installed Mozilla VPN in April but after a few days I decided to discontinue using the service. I cancelled the subscription. However I haven't received a refund but I was also charged twice for the subscription. I can't access a VPN account as it doesn't exist. I can't cancell the subscription as I'm not a subscriber. Would you please advise on what steps I need to take to stop being charged for cancelled service?

Todas las respuestas (3)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello!

Thank you for reaching out,

You can send us a refund request by logging in to accounts.firefox.com with the Firefox account associated with the subscription, next to subscriptions, click on manage and you will have the option to Contact Support.

I hope this helps

piridium
piridium Autor de la pregunta
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Hi,

Would you be able to tell me where I can find "subscriptions"? There is a list of "Connected Services" but there is nothing which would allow me to "manage" any of them.

MagsMoz
MagsMoz
  • Moderator
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Hi there,

thank you for getting back to us. I think it will be easier to to reach out to you, I have sent you a private message. Please respond with your email address so I can action your request and reach out to you directly.

Thank you!