Mozilla VPN
Hi, I installed Mozilla VPN in April but after a few days I decided to discontinue using the service. I cancelled the subscription. However I haven't received a refund but I was also charged twice for the subscription. I can't access a VPN account as it doesn't exist. I can't cancell the subscription as I'm not a subscriber. Would you please advise on what steps I need to take to stop being charged for cancelled service?
Todas las respuestas (3)
Hello!
Thank you for reaching out,
You can send us a refund request by logging in to accounts.firefox.com with the Firefox account associated with the subscription, next to subscriptions, click on manage and you will have the option to Contact Support.
I hope this helps
Hi,
Would you be able to tell me where I can find "subscriptions"? There is a list of "Connected Services" but there is nothing which would allow me to "manage" any of them.
Hi there,
thank you for getting back to us. I think it will be easier to to reach out to you, I have sent you a private message. Please respond with your email address so I can action your request and reach out to you directly.
Thank you!