Why do I see a white screen after updating Mozilla VPN to version 2.8.3?

Mozilla VPN Mozilla VPN Last updated: 1 year, 10 months ago 50% of users voted this helpful
Níor aistrigh aon duine an t-alt seo fós. Má tá taithí agat ar aistriúchán SUMO cheana, is féidir é an t-alt a aistriú anseo. Chun tuilleadh eolais faoin chóras aistriúcháin SUMO a fháil, tosaigh anseo.

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue.

Workaround

To be able to use Mozilla VPN on your device, you’ll need to uninstall version 2.8.3 and install a newer version of Mozilla VPN. Here are the steps you need to follow:

  1. Uninstall Mozilla VPN 2.8.3 from your device.
  2. Once uninstalled, download Mozilla VPN 2.8.4 or above from https://vpn.mozilla.org/.

Newer versions contain fixes for the issue and will work without problems.

If you need more help, please contact support.

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These fine people helped write this article:

Mozinet, Fabi
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