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Error message will not let me open Firefox

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Do… (διαβάστε περισσότερα)

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Ερώτηση από Deborah Lief 5 μήνες πριν

Απάντηση από TyDraniu 5 μήνες πριν

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Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (διαβάστε περισσότερα)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Ερώτηση από AccidentalRogue 6 μήνες πριν

Απάντηση από AccidentalRogue 6 μήνες πριν

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When first started, Firefox takes way too long to load any website

I'm hoping someone can help with a conundrum. A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and open… (διαβάστε περισσότερα)

I'm hoping someone can help with a conundrum.

A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and opened it back up--it would take several minutes for Firefox to load any website (Google, Amazon, weather.com--anything). Once the first site loaded, it would load subsequent sites normally. Interestingly, it was only my default profile that was affected; if I used another profile or created a new one, websites would load within seconds of my starting Firefox.

I finally broke down and created a new default profile, imported my history/bookmarks/etc., reinstalled extensions, adjusted settings, etc. The new profile behaved nicely, loading the first website within a few seconds of Firefox starting. But over time, the load time has gradually increased to the point where it is now behaving just like the old profile: I load Firefox, I try to go to any website, and it takes several minutes for it to load.

Any ideas what's happening/what's the problem? Hoping someone out there has some wisdom and can help troubleshoot. Thanks!

Ερώτηση από pizzilla 3 μήνες πριν

Απάντηση από TyDraniu 3 μήνες πριν

Using online DAW (music production) I need to allow firefox to use MORE RAM, it keeps crashing

I'm using bandlab to link me and my friends who are hundreds of miles away to make music. Firefox and all browsers crash a lot with a "high memory usage" alert. But the… (διαβάστε περισσότερα)

I'm using bandlab to link me and my friends who are hundreds of miles away to make music. Firefox and all browsers crash a lot with a "high memory usage" alert. But these are pretty big projects. I have 32GB RAM, this thing is crashing at much lower RAM levels than I would like for it to use. like 1GB seems to be the limit (i dont know that number if its exact or correct)

Is there any setting where I can INCREASE memory usage so I dont lose work from random crashes due to memory usage?

Ερώτηση από U L (UnLoco) 3 μήνες πριν

Τελευταία απάντηση από U L (UnLoco) 3 μήνες πριν

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Incredible slow download speeds with 999Mbps connection (below 15Mbps)

Just recently Firefox seems to have its downloads capped at 15-16 meg speedtests show the full 1Gig speed OPERA AND EDGE both download at the full 999 megs but firefox … (διαβάστε περισσότερα)

Just recently Firefox seems to have its downloads capped at 15-16 meg speedtests show the full 1Gig speed OPERA AND EDGE both download at the full 999 megs but firefox has recently stopped downloading any faster then 19 meg

what in firefox could be causing this its not happening in any other browser.

Ερώτηση από firefox2776 4 μήνες πριν

Απάντηση από firefox2776 4 μήνες πριν

Firefox won't reconnect to the Internet if it is started without a connection

If Firefox is started without an Internet connection on Linux (can happen on start up when the wifi isn't connected yet), the browser continues to refuse to connect to al… (διαβάστε περισσότερα)

If Firefox is started without an Internet connection on Linux (can happen on start up when the wifi isn't connected yet), the browser continues to refuse to connect to all webpages (unable to connect). It needs to be killed and restarted to work. Offline mode is not ticked. If offline mode is manually ticked and unticked it makes no difference. Ticking offline mode and retrying doesn't work and offline mode is automatically unticked. In the current version of OpenSuSE this is happening on every restart (possibly wifi is getting started a bit later), and it is also reproducible if manually started while disconnected from the wifi.

Ερώτηση από dav75uk 5 μήνες πριν

Τελευταία απάντηση από zeroknight 5 μήνες πριν

Firefox suddenly goes slow, then speeds back up

So I'll be typing like normal (I type 100 WPM), and all of a sudden, I'll type a sentence, but each individual letter starts taking about 3 seconds to show up on the scre… (διαβάστε περισσότερα)

So I'll be typing like normal (I type 100 WPM), and all of a sudden, I'll type a sentence, but each individual letter starts taking about 3 seconds to show up on the screen. I have to sit and wait a super long time for everything I typed to finally show up. Other times, I move my mouse over something I should be able to click on, and have to wait a long time for the arrow to turn into a hand, letting me click on it. These periods of slowness will last a few minutes, then disappear.

What's really interesting is that when the slowness starts, I can type just fine up in the URL bar. I might type my entire message there, then copy paste it down to where ever I was wanting to post it. However, when I do that, if I have another tab open and that tab is playing music, the music will start to break up and lag as I type. Again, after a while, the slowness disappears and we're back to normal.

Can anyone tell me what's going on?

Ερώτηση από Trenton Knight 4 μήνες πριν

Τελευταία απάντηση από zeroknight 4 μήνες πριν

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Mozilla Crash Reporter Constantly Popping Up...

My issues: 1) Every time I close Firefox I get the Mozilla Crash Reporter telling me that Firefox has crashed. Sometimes I even get the Mozilla Crash Reporter when I sta… (διαβάστε περισσότερα)

My issues:

1) Every time I close Firefox I get the Mozilla Crash Reporter telling me that Firefox has crashed. Sometimes I even get the Mozilla Crash Reporter when I start Firefox. But Firefox is still there.

2) When I turnoff my Comodo Firewall, Firefox has no Internet connection.

I have done clean uninstalls/reinstalls over and over. I go thru and adjust settings. My other browsers work fine, including WaterFox, WaterFox Classic, and Vivaldi.

I tried turning off my security software to test. Specifically exiting Comodo Firewall seems to have caused Firefox to not have an Internet connection. All other browsers have Internet access except Firefox. And the Crash Reporter cannot "report" when the Firefox Internet connection does not work, though I did have it report many times when the connection DID work.

One other clue: In Task Manager I see that even though I have closed Firefox, there over 20 instances of it still running. When I try to open it again, I get the "Firefox already running" error message. When I try to kill these instances/processes many will not close.

This problem has been persistent for more than half a year since I built my new PC. I am on Windows 10 LTSC. Besides Comodo Firewall, Emsisoft Anti-Malware is my main anti-malware.

Please help! Thank you!

Ερώτηση από bigcat21 2 μήνες πριν

Απάντηση από bigcat21 2 μήνες πριν

Random Total Freezes

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't be… (διαβάστε περισσότερα)

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't been able to notice it; sometimes it happens as soon as I open the browser, sometimes it happens after several hours, sometimes it happens twice in ten minutes, sometimes it happens twice in a few hours (however, I can count the number of days it's happened less than twice in one day in the past few weeks on the fingers of one hand). When the browser freezes, it becomes totally unresponsive - it doesn't fade or display "Not Responding", and Task Manager shows nothing abnormal, but it doesn't accept any input at all, any video or other animated material that may have been displaying freezes, and it can only be "fixed" by force quitting from the task manager and reopening. This is exclusively a firefox issue; other programs open at the same time as the browser freezes are not affected.

The only real lead I have as to what could be going on is that sometimes, things don't freeze all at once, but in a cascading effect. For example, tabs, bookmarks, etc. might not highlight when moused over, but still accept the clicks, or selecting another tab might causes the address bar to display the URL of the selected tab, but the screen displayed in the window will not change. Once these cascading changes start, they generally progress to total freeze before I have a chance to do much with that information (only a few seconds), but it's unusual enough behavior to be worth noticing.

Things I've already tried that haven't fixed the issue:

  • Reducing the number of tabs used and otherwise reducing Firefox's system resource usage has not impacted the problem in any way.
  • Running in Troubleshoot Mode has not had a consistent effect on the problem (the most recent time I did, the browser ran stably for longer than I could stand to use the internet without my ad blocker, but this is only one data point in an already inconsistent spread; prior instances of the problem have occurred in Troubleshoot Mode)
  • Disabling hardware acceleration has not fixed the issue.
  • The issue has persisted through multiple refreshes and at least one full uninstall and clean reinstall.
  • The issue persisted after creating and switching to a new profile multiple times.
  • The issue persisted after renaming places.sqlite
  • The issue persisted after clearing cache and cookies multiple times.
  • The issue persisted after clearing downloads and history.
  • And very likely some other stuff that I'm forgetting, I've been trying to fix this on my own for a while now.

Ερώτηση από 8bitorne 2 μήνες πριν

Τελευταία απάντηση από 8bitorne 2 μήνες πριν

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Browser stopped warning that page has changed 97.0.1 (64) (now 99.0.1)

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered … (διαβάστε περισσότερα)

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered has not been saved or updated, but I no longer get these warnings.

Please help.

Ερώτηση από Joshua Jacobs 2 έτη πριν

Απάντηση από jscher2000 - Support Volunteer 2 έτη πριν

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Video playback not working

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I o… (διαβάστε περισσότερα)

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I opened Firefox in Troubleshooting mode, the video played OK and then when I stopped Troubleshooting mode the videos continued to play OK. However, on the next day the problem reappears. What's going on? Thanks in anticipation, Frank

Ερώτηση από Call Frank! - Plumber 2 έτη πριν

Τελευταία απάντηση από Call Frank! - Plumber 2 έτη πριν

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Firefox Will Not Open Despite Trying Several Solutions (Windows 10)

I recently made the switch to Firefox. I attempted to use the version downloaded from the internet, which I already had installed for a long time, but it would not open. … (διαβάστε περισσότερα)

I recently made the switch to Firefox. I attempted to use the version downloaded from the internet, which I already had installed for a long time, but it would not open. I then used the version available on the Microsoft Store, which worked fine. Eventually, Firefox crashed and would not reopen. A message saying something along the lines of "Are you sure you want to start Firefox in safe mode?" would appear for a split second, and then close. I tried:

-Starting Firefox in safe mode, but nothing happened. -Restarting my computer. -Reinstalling Firefox. -Running as administrator. -Checking it is not blocked by antivirus. -Using the profile manager to create a new profile: The .zip file version opens but does not help, and the version opened by using the "firefox.exe -P" command in Run suffers from the same problem as the browser and opens for only a split second. -Attempting to boot my computer in safe mode with networking, however, the Microsoft Store listed Firefox as uninstalled, and the network menu would not display any networks so I could not reinstall it. -Searching for any Comodo iseguard.dll files, but I found none.

The only thing that worked was searching "Mozilla" in files and deleting everything except what my computer said was part of the system. After that, I was able to open Firefox, but after a short amount of time, the problem started all over. I have no clue what to do and looking all over for solutions is driving me nuts! Please help!

Ερώτηση από John R 2 έτη πριν

Τελευταία απάντηση από John R 2 έτη πριν

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Google Ad Services is interfering with my websurfing

I seem to have gotten something called Google Ad Services. It frequently interferes with my getting to websites and I cannot find how to block it or remove it. HELP! … (διαβάστε περισσότερα)

I seem to have gotten something called Google Ad Services. It frequently interferes with my getting to websites and I cannot find how to block it or remove it. HELP!

Ερώτηση από Michael Z. Jody 2 έτη πριν

Τελευταία απάντηση από jscher2000 - Support Volunteer 2 έτη πριν

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Firefox 98.0.1 (64bit) using more than 8GB of memory and freezes internet

Firefox is becoming more and more buggy and more unstable using more than 8Gb of ram in either the apps processes or if not there then in the background processes and whe… (διαβάστε περισσότερα)

Firefox is becoming more and more buggy and more unstable using more than 8Gb of ram in either the apps processes or if not there then in the background processes and when you look into the firefox task manager it reports it is using no more than maybe 100 MB of ram the only way to stop it is to close the one process that is using all the memory. when i investigate using the about:memory function it tries to tell me that it is an extension using the memory but if i disable the 2 extensions i use and reload the measure memory it still is using exactly the same amount of memory. is there any sort of fix for this because i am getting sick of having to have the windows task manager open to close the rogue process every time i use my browser

Ερώτηση από whiteshark68 2 έτη πριν

Τελευταία απάντηση από Terry 2 έτη πριν

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Lost Passwords...again!

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since… (διαβάστε περισσότερα)

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since then and today I just lost those. Fortunately, I had a backup of my profile. The old "key4.db" and "logins.json" files I had didn't work, although they have a significant size. In fact, looking at the "logins.json" using VS Code I see the logins are there but they don't display in the "Settings > Privacy & Security". How can I get access to them when this happens again. I was able to restore the profile from several days ago so I'm not completely in trouble.  :-)

Ερώτηση από Bill 2 έτη πριν

Τελευταία απάντηση από MaxLen 2 έτη πριν

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How to enable text prediction on Firefox?

On Microsoft Edge, whenever i type the first letter of a word it will suggest automatically the recent words that i have use. How to enable it on Firefox, i already brow… (διαβάστε περισσότερα)

On Microsoft Edge, whenever i type the first letter of a word it will suggest automatically the recent words that i have use. How to enable it on Firefox, i already browse the settings? I really need it on my job specially doing reports. We can only use Firefox to access our websites.

Ερώτηση από Will Reed 2 έτη πριν

Τελευταία απάντηση από jscher2000 - Support Volunteer 2 έτη πριν

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Many sites load slowly or time out

I've had a problem recently with some sites (such as support.apple.com, but also others) loading very slowly or not loading at all. Restarting Firefox fixes it for a… (διαβάστε περισσότερα)

I've had a problem recently with some sites (such as support.apple.com, but also others) loading very slowly or not loading at all.

  • Restarting Firefox fixes it for a short while
  • I've tried changing to No Proxy from Use System Proxy Settings - this, like restarting, helped for a short while
  • Unchecking DNS over HTTPS: DID resolve the problem but I'm curious as to why. I enable it with Safari with no problem.

Ερώτηση από finches 2 έτη πριν

Τελευταία απάντηση από finches 2 έτη πριν

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prefs.js -- malware inserted

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser come… (διαβάστε περισσότερα)

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser comes up. How can I get back to using Firefox safely? Can I uninstall Firefox, then re-install it to make the problem go away?

Ερώτηση από shfergu 2 έτη πριν

Τελευταία απάντηση από James 2 έτη πριν

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Recover "Recently Closed Windows/Tabs" Information

Just now, after a massive and catastrophic SUPER-MELTDOWN-crash that arbitrarily decided to absolutely murder my day, ALL my tabs and windows and ALL history of "Recently… (διαβάστε περισσότερα)

Just now, after a massive and catastrophic SUPER-MELTDOWN-crash that arbitrarily decided to absolutely murder my day, ALL my tabs and windows and ALL history of "Recently Closed" tabs and windows is gone!

THIS IS COMPLETELY UNACCEPTABLE!

What is the reason for the existence of a SYNC feature if it isn't to MAKE SURE that a record of open tabs and windows is SECURELY maintained no matter how many times the application crashes, so that AT ALL TIMES, this information is kept INTACT, regardless of the state of the end users device? That is BY FAR the most important part of the sync feature! Are you telling me that there is no backup process of that information?

This is the kind of thing I never expected from you guys at Mozilla. I've been using Firefox for MANY years because I trust what you do. Today that trust has been SEVERELY and BRUTALLY wounded, most likely beyond repair...

I need you to fix this...

I need you to recover that information for me and I need you to make sure that what just happened could never, ever happen again unless God himself caused every digital storage unit on earth to disintegrate.

Ερώτηση από arex86 2 έτη πριν

Απάντηση από cor-el 2 έτη πριν