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Cannot connect on Android phone, but can on PCs

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  • Τελευταία απάντηση από Gustavo Aguilera

Parb
Parb
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When I attempt to connect to Mozilla VPN on my Android phone (Samsung Galaxy S8), the "Masking connection and location" message is displayed for about 20 seconds (it used to pass in maybe one second), the "Attempting to confirm connection" displays for maybe two minutes, and then the app returns to the "VPN is off" state. Using the same WiFi network on my desktop PC (Windows 10), the connection is made in just a few seconds. The Android phone also fails to connect on any other WiFi network. This has been occurring for the last few weeks. In all cases, I select "New York, NY" as my location.

When I attempt to connect to Mozilla VPN on my Android phone (Samsung Galaxy S8), the "Masking connection and location" message is displayed for about 20 seconds (it used to pass in maybe one second), the "Attempting to confirm connection" displays for maybe two minutes, and then the app returns to the "VPN is off" state. Using the same WiFi network on my desktop PC (Windows 10), the connection is made in just a few seconds. The Android phone also fails to connect on any other WiFi network. This has been occurring for the last few weeks. In all cases, I select "New York, NY" as my location.

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Gustavo Aguilera
Gustavo Aguilera
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Hello,

We apologize for the connection issue you are experiencing on your Android device. Our development team is still investigating this occurrence and we do not have a solution for it at this time.

Please send us a support request through the Get Help option found within the Settings of the VPN client. This way we will be able to further assist you with the resolution of this problem.

Best regards,