Thunderbird-Hilfeforum

HELP HELP HELP Duplicates continue to be generated as of latest Thunderbird Version 115.6.1. Final Solution?? Running on my MacOS Ventura 13.6.3 (22G436). Fully updated and kept as my babe!! Same as my Thunderbird. Using the [**Remove duplicates...**] official tool to fix it, but continues to appear always after some time.

Use a lot of dayly maintenance on my mails, creating _new-folders_ continuously and moving mails depending on subjects as needed. Continuously maintaining, Always _empty-trash_ followed immediately by _compact-folders_ Always try to do weekly backups.

Duplicates Still never ended since so long been reported!! Any way to fix the issue once and forever??

Do not need/want to suffer a complete platform crash on my loved mailer. Would be a complete disaster. Obviously I keep on backing up once per week.

Thanks a million if you try to help, and kudos if you solve it. Take care.

I am using Thunderbird 115.10.1 on Windows 11. T keeps deleting my saved passwords. T takes a very long time to load. There are no saved passwords and I enter them all with the options to save. I check the passwords in Settings and they are all there correctly. When I next run Thunderbird it may or may not have them still saved. I check the Settings and they have gone; so I enter them again and they are saved OK. But then they are deleted some time later. I cannot see any pattern in the failure. I wonder if there is a problem with the outgoing server setttings. All the passwords are lost whether imap, pop (Ionos), hotmail or yahoo. Is there a way to clear out my profile or is this a problem with this T release. it did not happen until about 1-2 months ago. My profile is on a local NAS. Generally T seems to be quite unstable ; I get Not Responding too often.. Thanks

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

I have about 30,000 messages in a local folder on TB. I need to move them to an IMAP folder on my outlook.com account. I have been able to move some but TB just stops moving the files randomly. I have tried: creating a new TB profile Moving small batches Creating a new destination folder on the IMAP account Granting all permissions to destination folder Reindexing TB Compacting the Local folder Checking/Changing SMTP server settings Read everything I could find in various forums There are 'services' that claim to do this for you but require me to grant permissions I am uncomfortable with Thanks for any wisdom you can offer to resolve this.

There is no way to send emails from Thunderbird. The only way I have found is to go to File - New - Message, which is a real faff compared with the write option, which has disappeared.

Figure out why links no longer work in Thunderbird. I use the latest version and am running Windows 10 desktop. I've tried Firefox, Edge, Chrome, etc. and the problem exists with all. Therefore it must be a Thunderbird problem. My donations will begin when this is fixed.

I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not open my mailbox. I get the screen 'Set Up Your Existing Email Address' shown in the screenshot. I can see my address book.

I have tried creating a new profile, copying across all the data from the profile in use until yesterday and changing the profiles.ini to point to the new profile. If I start using the profile manager (thunderbird -p) it shows the new profile but if I click it then I still get the same screen shown in the screenshot.

After looking at other support pages I tried deleting the .lock files and rebooting, still the same.

Under the troubleshooting information I can see the correct profile folder and open it, if I click about::profiles then the correct profile is in use.

It is a bit more complicated as I had the profile on a NAS drive but I have created a new profile on the PC and copied all the data in the profile directory to the local profile folder. Still the same results.

Edited: After trying a couple of other things - import into a new profile from the currant one, still same results, and changing the installs.ini file to match the profiles.ini one, also same results, I have uploaded a couple more pictures after looking again at other support questions.

I am on version 115.10.1 (32-bit)

Thanks for any help.

Hello folks !

I've long time having issues to start mozilla thunderbird on my notebook. It's win10 home single language + norton security ultra. I tried to run "thunderbird -safe-mode" and disable extensions and themes but it didn't worked.

Any light at and of this tunnel ? I'll try to follow here and fix it. Thanks for all attention guys.

Last fail until this message : Crash ID: bp-011d857a-7815-466b-b93e-2a10f0220731

On 2023 December 29 Friday, as part of a general upgrade of my desktop computer, Thunderbird was upgraded to version 115-5-5.0-1~deb12u1amd54.deb. Since then however whenever I try to open Thun­derbird I always receive the following message: Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile. Furthermore, on the label of the desktop I use for Thunderbird label lists two windows open on it which are quoted in the box below. Password required Mozilla Thunderbird - Close Thunderbird In spite of the foregoing on the screen there is no window to enter a password nor Thunderbird to be closed. As for the one window that does appear, the first box above, I find its first assertion inordinately obfuscating under the circumstances. Thunderbird not only had not been installed but was obviously but also was incapable of responding to anything. I consequently doubt strongly that the text in the top box has anything to do the the problem I am having with the inability of Thunderbird to open. However, every time I try to open Thunderbird these three lock files are created: .parent lock cookies.sqlite-wal Telemetry.FailedProfileLocks.txt The first two I delete before every attempt to open Thunderbird. The third I leave alone, not under­standing what it means or what purpose it serves. It is updated every time I try. I also tried without success to open Thunderbird in safe mode. The location and name of thunderbird in my laptop is directory ~/mozilla/thunderbird/9vgk89rr.default. The profiles.ini file is located in directory ~/.thunderbird and reads as follows: [InstallFDC34C9F024745EB] Default=/home/ken/mozilla/thunderbird/9vgk89rr.default [Profile0] Name=ken IsRelative=0 Path=/home/ken/mozilla/thunderbird/9vgk89rr.default Default=1 [General] StartWithLastProfile=1 Version=2 This current arrangement dates from 2021, but 9vgk89rr.default directory for Thunderbird dates from about 2006. It contains three of my most used email addresses, and all sorts of essential and valuable information. I need badly to have access to my Thunderbird as soon as possible and would appreciate greatly receiving information as to how to do so. Regards, Ken Heard

Hello, I like to start using "Thunderbird" again. Can you please tell me if the service has stopped dumping duplicate emails and older emails into other folders? this is what was happening to me when I was using the "ThunderBird" Email service. I like "ThunderBird", but I don't like seeing emails that I deleted in another folder. Can you please help me so that I can download ThunderBird again?

Comcast is apparently changing their email security. They sent the following out:

"Reminder: Your email application or device may be out of date

We noticed you're accessing your Comcast.net email through an older email application or device, such as an older smartphone. Unfortunately, some older devices, operating systems, and email applications don't support current security protocols and therefore put your data at risk.

We rely on specific security protocols to help protect data in transit, including anything you send through your Comcast.net email. To help safeguard your data, we are discontinuing the use of older security protocols that have been deemed less safe.

We recommend updating your out-of-date email application or speaking with a trusted resource about your device and the software you use to access your Comcast.net email.

If your device or email application is not up-to-date before we discontinue these older security protocols, you will not be able to use it to access your email as you do today. However, you will still be able to access your Comcast.net email by logging into connect.xfinity.com through an internet browser. "

This appears to be based on them dropping support for TLS, v1.1 and lower.

Currently I cannot send email, and can only receive. The error message that I get is shown in the attached picture file. This issue happens on my desktop system, and was confirmed by the same thing happening on my laptop.

Just this week I started having problems where Thunderbird hangs, apparently due to a memory leak, after viewing S/MIME signed emails containng embedded hyperlinks to a secure site that requires my certificate to login. This is on a Dell Precision 7550 running Windows 10, and Thunderbird 91.9.0 (also the previous installed version - I believe it was 91.8.1).

After clicking on such an email (which come from a known address and are forwarded to a specific folder by a rule), the email is slow or fails to load into the display window. Subsequent clicking on other folders has a delayed response or never responds. I sometimes get a message at the top saying (Not Responding), sometimes I can click on other email records or switch folders, but emails no longer display contents in the viewing pane - it stays blank.

The other think I noticed is the blue bar at the lower right which appears when compacting shows up with the bar at 100% but never goes away. To end the task I must use Task Manager. This behavior only occurs after I have clicked on signed email with links (but not the link itself) that require a login using the smartcard certificates. Prior to looking at the signed email with these links, TB operates normally (aside from the endemic new user interface issues) when viewing other signed or unsigned emails. Curiously, in my most recent restart of the program, I clicked on several messages from the source of the emails with the hyperlinks, but ones that did not link to the secure files requiring certificate access. One of these was encrypted and opened normally with my certificate, and after accessing this email, the emails with the secure hyperlink opened normally and did not result in TB not responding.

I believe this has something to do with TB and S/MIME configuration, and have verified this behavior does not occur in Troubleshooting mode. However, in Troubleshooting mode, I cannot access my PKI S/MIME certificates as the Broadcom smart card device is not present. I am attaching a task manager snip showing the memory leak (the memory used continues to increase with time, the CPU percentage stays roughly the same - unfortunately this file upload has a perpetually spinning circle and still says it is uploading, so I may have to try again). I have also included the Device Manager view associated with the S/MIME certificates in regular and troubleshooting mode which show the internal Broadcom device is not present in the latter instance. I need to have the functionality and security provided by the smartcard S/MIME certificates, so this is a major problem for me.

I was adding a contact like I usually do and part of the form is off the right end of the screen and I cannot add the last name. This is a new problem. I tried re-sizing the column with the contacts and the two sided arrow appears but won't let me do anything with it. The screen settings are as recommended. There must be a way . . . . . .

Running 102.1.2 32 bit in WIN 7 PRO. After update folders/messages appear only after entering troubleshooting mode. Before eliciting troubleshooting mode, the folders and messages panels are blank. Suggestions, please? Problem persists across reboot.

Hi, I updated my version of Thunderbird by downloading the latest version and installing it as opposed to allowing Thunderbird to automatically update. The basic reason was my old version didn't support OAuth 2.0 which I needed to continue using my gmail account. After the update, I had 2 problems. First, my address book was empty but I have solved that from a backup Profiles folder I have. The second problem is when I start Thunderbird I get the following error message in the pane that would normally show the last email in my inbox:- "File not found

The file mailbox:///C|/Users/blogs/AppData/Roaming/Thunderbird/Profiles/ohv7zad7.default/Mail/Local Folders/Inbox cannot be found. Please check the location and try again."

The 8 digit default file is showing a different 8 digits to my actual Profiles folder. What do I need to do to prevent the error message appearing every time I start up Thunderbird, All my old emails are appearing as they should. Thanks PL

I appreciate the functionality of adding outgoing email addresses to an address book. It makes it easier to auto populate in the future when drafting emails.

I have completed the very simple steps to select the box to add outgoing email address to my "Collected Addresses" book.

However, I have noticed that the system will add the outgoing email address to BOTH my "Collected Addresses" and "Gmail Contacts".

While I want the email address as "Collected", I do not necessarily want as part of my "Gmail" contacts.

Is this a setting or a bug?

Thanks

115.7.0 (64-bit) - Mac - February 2024

I had given up on TB several months ago, but recently downloaded it again. After a couple of hours of messing with it, I was able to get it to send emails again. All was good for about 3 weeks and all of a sudden, it quit sending emails again, for no reason. I had not made any changes in the settings and I'm sure msn had not. Really getting tired of this, but I still prefer TB's customization over the other email software like Outlook, etc.

Any suggestions on how to get it working for good would be greatly appreciated, or I'll have to go back to Outlook and stay with them. This is getting old.

Hello, Recently my GPG keys stopped working in Thunderbird. I didn't make any changes. From one day to another Thunderbird started not recognizing my key pair. Additionally, my private key has disappeared from my computer, it is not in the settings folder it should be in. When I access the Thunderbird Profiles folder I see that there are files named as corrupted "Secring.gpg.corrupt". See the attached image. What is the step-by-step to solve this problem? I would also like to know if anyone knows what may have caused this type of problem.

Thanks!