Thunderbird-Hilfeforum

Every day my Thunderbird crashed when getting email. I assumed it was a corrupt email rule, annoying but not sure how to address. Incidentally a few months ago, due to another project, I had to move my Thunderbird profile from my Windows machine to my Mac and when I did the crashing stopped. That project has now finished and I've moved my profile back to my Windows machine and the problem is back. I've installed the latest 102.13.0(64 bit) version of Thunderbird, but no difference. Are there any logs that might show in a bit more detail what's going on ? The log that's shown with the "Thunderbird has crashed" message seems to be little use.

Any other suggestions as to why the mac is happy but Windows isn't ?

Cheers

David

A few days ago, Thunderbird asked for the password to my Yahoo mail account. I've been using Thunderbird to access my Yahoo emails for a few years and I haven't changed the password, so I thought it was strange, but I entered the password. I can access my Yahoo emails through other apps without a problem. I think I may have entered the wrong password first time, but checked the password on the other apps, so I know I'm using the right one now. I'm getting the error message "Unable to login at server. Probably wrong configuration, username or password." I've tried removing the email account and re-adding, but it still fails with to connect. Anyone have any ideas, thanks.

I'm a long time user of Linux Mint. Now on 20.3 and Cinnamon desktop. Also a long time user of Thunderbird. Now in version 91.8.1 Always used the "allow insecure apps" in my gmail account settings and used normal password stored in Thunderbird. Google urges to change the authentication method to oAuth2. Tried everything to no avail. Always "authentication fails when connecting to imap.gmail.com" Cleared all cookies, allowed them, deleted all saved passwords, followed all published advise I could find, and nothing. Then I made a brand new profile pointing to an empty dir and entered my gmail address and checked everything. Same result. In despair I installed Evolution and all run fine at the first try. Should I really give up on Thunderbird? Thanks in advance for any help!

Hi guys. I'm using TB 102.1.2 (32-bit) brasilian portuguese version. I have multiply accounts configurated in my TB, derefore, I have more then one SMTP server configurated. I setup the second server as default server (button "set as deault" in SMTP server configuration folder), however, every time I start a new email message, TB selects allways the first SMTP server to send the message. It looks like the default SMTP setting is not recognized by TB and it uses the first SMTP server in the list every time. Thanks for the help and best regards for everyone.

I cannot send or forward emails. Get an error notice that says my message or carrier (Plateautel.net ) has timed out. If I perform task on the webmail. plateautel.net site it works but I prefer to use Thunderbird.

Hi, i have few problems with TB, the issue is that is in the picture and also some times i receive duplicate email , if duplicate happens i need to delete message in my hosting company(through webmail client) after that i need to delete all duplicate emails, all duplicate emails are with attachments(different .doc, .pdf and etc.)the topology is: I`m in MS AD, and TB is installed on one machine and profile folders are in mapped network drive(TB folder in on shared folder/drive), account is POP3. Steps that i try to fix the problem: -deleting .msf files -deleting global-messages-db.sqlite -deleting popstate.dat -re adding account -compacting folder -repair folder - trying to use maildir as Store Type With all above try i was unable to fix the problems. The issue persist in random times. If i set limit "To save disk space, do not download:" and set it on some low number like 10000 kb, its start to work but larger messages cannot be downloaded. I don`t have any limits in shared drive and i have plenty is space and i don`t have any permission restrictions!

Can you gave me some hints or ideas to fix the issues?

It has been nearly a week since downloading Thunderbird 102. Had to call Ionos server support representatives to try and fix problems and my many emails to Support at Thunderbird and there is still a problem. One would think putting a burden on providers is not a good idea.

There should be a way when Thunderbird issues 103 it is tested first on a community of people each having different server providers and their laptops to work things out.

New problem is trying to send an email. Yes, trying to send an email to my email address to myself showing current time so I know if sending is working and how long. Emails do not send. However if I go to my Android sending an email to my email address with message saying 6:30 it takes less than a second for email to arrive on this Windows 10. and encrypt is off.

Why is this happening?

I am running Thunderbird version 115.4.1 on the Windows 11 system. Having Thunderbird active (even in the background or minimised) stops the Windows key from working. How can I get the Windows key to work normally without closing down and exiting Thunderbird?

I am unable to send any emails with attachments or embedded images via my gmail account. Error message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

I am able to send simple text emails without any issues

I tried the suggestions listed here: https://support.mozilla.org/en-US/questions/1344851. Nothing helped. I can send simple text emails so I know my smtp settings are correct. I also have no issues downloading emails from the account.

Help!

I've been unable to use Thunderbird since I had SSD fitted to my laptop. I have tried everything suggested on this site but to no avail. I have asked te question on here as well. It's a great shame, having used Thunderbird for a long time. I need an email client. Are there any others I can use?

This is a recent issue. If I send an email with no images and no attachments, it copies the email into my "sent" folder with no problem.

If I send an email with even a small attachment...it sends the email, but "times out" copying the message to the sent folder.

I've checked the account/server settings, they are exactly as recommended. I've changed the sent files to "other"...no difference. I deleted and reinstalled Thunderbird...no change.

Ideas?

TB 102.8.0.

Since December 2022, compacting is not working properly. I have set TB to ask me whether to compact when 100 MB would be saved. This has worked fine for years. Since December, I receive a pop-up advising that 237 MB or slightly more can be saved. After compacting, the message repeats every hour or two.

Compacting is actually, working except for the 237 MB chunk of data that either can't be compacted or doesn't really exist and fools TB into thinking compaction is needed. For example, if I set the compaction threshold to 500 MB then the mailbox will grow and I will eventually receive a reminder to compact when more than 500 MB can be saved. Compacting at that point does indeed shrink the mailbox. But, immediately thereafter, if I set the threshold back to 100 MB I get a message that 237 MB can be saved by compacting. Thus, the compact request repeats endlessly, all day long.

Technical details can be found here: https://bugzilla.mozilla.org/show_bug.cgi?id=1791354

I can't take it any more. Does anyone have a suggestion for forcing TB to re-examine or re-index my inbox in a manner that correctly determines its size and ends this nuisance?

Thanks.

Hi after the automatic update to the latest Thunderbird, i restarted it and suddenly all email folder are gone. See screenshot. But if i got to account settings i can still see all my accounts folders. It seems everything is there but the app doesnt show it anymore. I also checked the folder /Users/tino/Library/Thunderbird/Profiles .. and it seems to have all the content

Is there anything i can do about it?

Thank you for you help!

I am trying to insert an image file into a signature but it appears as a blank box in messages.

I've looked at a number of responses to people with similar problems, and I've tried the File > New Message route but no luck.

The image file is stored locally, I have tried writing the signature text as HTML and inserting the code, and have also created an HTML file and tried that way. When that file opens in a browser, the graphic appears perfectly.

Hi all Since 26/09/2023 I haven't been able to receive or send emails on my main dektop PC. At first when trying to download e-mails I got a "Secure Connection Failed" error. I was using version 115.15.1(?) It has since updated to version 115.3 and the error message hasn't re-appeared, although I still can't send or receive anything. When I try to send an email I get this message: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) relay.plus.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I have a laptop where I have copied all the account settings across to and that works perfectly. (on the same internet connection)

I am using Win 10 64 bit with Thunderbird 64 bit and Kaspersky IS, with Mozilla as an exception in the firewall settings.

I am a bit of a numpty with email programs, so have no idea where to start.

Regards Keith

Thunderbird just updated to V115. But now, I no longer can see anything. Nor, can I navigate to anything since there is nothing there? How do I either fix this, or revert back to an earlier version that worked? See attached screenshot.

Started getting error April 10. I have SSL/TLS and Oauth2 set for Thunderbird account server and smtp. Looked thru lots of web messages - no joy. Via web browser I can connect to my Yahoo email without issue. My gmail account on Thunderbird still works fine (with its unique third party password). I am on current Thunderbird release 115.9.0 (64 bit). I disabled the only add-on that Thunderbird was using. Windows 11 Pro which is up to date. Plenty of open disk space. Have rebooted my PC multiple times.

Looking for suggestions Thanks Bob

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads