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  • Gelöst

Moving the screenshot function in Firefox 88 is a bad idea!

It's a very bad idea to move the screenshot function from the context menu in the address bar to a toolbar item you first have to position by customizing. This is exactly… (Lesen Sie mehr)

It's a very bad idea to move the screenshot function from the context menu in the address bar to a toolbar item you first have to position by customizing. This is exactly the kind of unnecessary interface change which annoys so many Firefox users. Okay, so why is it bad? Most "normal" users don't fiddle with interfaces, they accept it as it is. They expect functions they often use to stay in the same spot. If it's no longer there they think it's gone (and they're frustrated). They surely won't go looking for it in a customization menu. For me as a web designer the screenshot tool was extremely handy when dealing with clients, because it was very easy to explain where to find and how to use it, to send a screenshot of a website problem. Again, many common users don't know how to take screenshots with their system tools, so this was really helpful. Now, instead of explaining where to find it, I'll first have to explain how to customize the toolbar, what the item looks like, how to position it, etc. etc. The simplicity and helpfulness is gone. Suggestion: leave the screenshot function where it is by default, but offer the advanced users a way to make it a customizable item. Everyone is happy.

P.S. I only post this here, because the feedback site is currently deactivated.

Gefragt von cm vor 1 Woche

Beantwortet von TyDraniu vor 1 Woche

Can't sign in to online banking after Firefox update April 3rd (Ver. 87)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I i… (Lesen Sie mehr)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Gefragt von jim.hedges vor 2 Wochen

Letzte Antwort von samandapecora vor 5 Tagen

Access denied on bank sign in page

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have p… (Lesen Sie mehr)

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.a19ec817.1618171684.b32946d

I can access the page through Microsoft Edge but not Firefox. What has changed and what can I do to change it back?

Gefragt von uglyangel72 vor 1 Woche

Letzte Antwort von uglyangel72 vor 1 Woche

Is there a setting hidden somewhere where I can force my preferred date format? Why do I have to contend with the dreadful date format when when visiting mozilla.org in english?

Hi! Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in … (Lesen Sie mehr)

Hi!

Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in particular I have to contend with the pathetic date format where you can't tell which is day or month or year. So why can't I find a way to set the date format. Even the majority of tiny websites/forums have an option to specify the date format.

Gefragt von avada vor 3 Tagen

Letzte Antwort von avada vor 2 Tagen

Access denied to a site I've used many time

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server. Reference #18.cffa3b17.1618699359.ab8831c I don't know why it happened or … (Lesen Sie mehr)

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server.

Reference #18.cffa3b17.1618699359.ab8831c

I don't know why it happened or what to do. I was on the site quite a few times in the past month with no trouble.

Gefragt von plopardo vor 3 Tagen

Letzte Antwort von jonzn4SUSE vor 3 Tagen

  • Gelöst

A Page is Slowing Down Your Browser

I am receiving too often the message "A Page is Slowing Down Your Browser, What Would You Like To Do?" It becomes annoying. I tried the same site with Edge and it resp… (Lesen Sie mehr)

I am receiving too often the message "A Page is Slowing Down Your Browser, What Would You Like To Do?" It becomes annoying. I tried the same site with Edge and it responded faster. What can I do other than switch browsers?

Gefragt von JossefPerl vor 5 Monaten

Beantwortet von FredMcD vor 5 Monaten

  • Gelöst

SEC_ERROR_UNKNOWN_ISSUER for Google and Youtube

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtu… (Lesen Sie mehr)

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtube.com

The error it shows when trying to visit these 2 pages, is SEC_ERROR_UNKNOWN_ISSUER.

I have tried to troubleshoot it and follow the solutions recommended at: https://support.mozilla.org/en-US/kb/error-codes-secure-websites#w_the-error-occurs-on-multiple-secure-sites

however none of the solutions described in this guide worked to solve my problem.

In that guide, one of the suggested solutions is to scan my system for any malware. I used the following: Windows Defender Maleware Bytes AntiMalware Karpersky TDSSkiller however the results are all clean.

In the guide, it suggested that I check the clock as well. The system clock however is synchronized.

Last, I have resetted Firefox Profile but this didnt fix the issue either.

I shall note that the issue appeared yesterday and so far nothing helped fixing it. Not even the system restarts.

The issue about visiting these two sites, is limited only to Firefox.

I can access https://www.google.com and https://www.youtube.com without problems using Google Chrome and the Opera Browser.

Also, Google Mail and Google Translate work fine on Firefox. These two sites can be accessed with Firefox without causing any SEC_ERROR_UNKNOWN_ISSUER errors.

Gefragt von SilentResident vor 5 Monaten

Beantwortet von philipp vor 5 Monaten

  • Gelöst

Can't seem to recover my session

Hi, I always have dozens of tabs opened, if not hundreds. They have vanished. I’ve been trying to follow the topics on the matter, such as the one named ‘Session won't lo… (Lesen Sie mehr)

Hi,

I always have dozens of tabs opened, if not hundreds. They have vanished. I’ve been trying to follow the topics on the matter, such as the one named ‘Session won't load’ (questions/1254740), to no avail.

Finally, this time I remembered not to close Firefox when I saw my tabs where suddenly missing. I’ve never seen the ‘Restore the previous session’ on the Firefox menu, and neither did I this time. Without closing the browser, I did a backup of the ‘sessionstore-backups’ folder. It contains:

‘previous.jsonlz4’, from 22/11/2020 17:42 ‘recovery.baklz4’, from 22/11/2020 18:57 ‘recovery.jsonlz4’ from 22/11/2020 18:58 ‘upgrade.jsonlz4-20201027185343’ from 31/10/2020 13:42 ‘upgrade.jsonlz4-20201108180448’ from 10/11/2020 15:05 ‘upgrade.jsonlz4-20201112153044’ from 22/11/2020 10:34

The one I need is ‘previous.jsonlz4’, since by 18:57 I’ve already lost my tabs. From the update backups I think I could also use the one from 22/11. In any case, I don’t understand what I am doing wrong so as to recover the ‘previous.jsonlz4’. This is what I’ve tried from different threads on my profile folder:

The ‘-backup’ and ‘OLD’ changes belong to different attempts

- Rename (on ‘sessionstore-backups’ folder) ‘recovery.jsonlz4’ and ‘recovery.baklz4’ to ‘recovery-backup.jsonlz4’ and ‘recovery-backup.baklz4’, and also tried with ‘recoveryOLD.jsonlz4’ and ‘recoveryOLD.baklz4’ - Rename ‘sessionstore-backups’ folder to ‘sessionstore-backupsOLD’ - Rename (on the main profile folder) ‘sessionstore.jsonlz4’ file to‘sessionstore-backup.jsonlz4’, and also tried with ‘sessionstoreOLD.jsonlz4’ - Copy/paste the ‘previous.jsonlz4’ file into the main profile folder. - Rename ‘previous.jsonlz4’ to ‘sessionstore.jsonlz4’

Nothing has worked. Once followed the steps, Firefox keeps opening my startup page. Note that it does not restore my previous session (that is, some tabs regarding this same subject), but my startup page, which means my attempts are having some effect, although not the desired one. I do have the ‘Restore previous session’ checkmarked in ‘Setting/General/Startup.

I also tried to replace ‘recovery.baklz4’ (on ‘sessionstore-backups’ folder) with ‘previous.jsonlz4’, from 22/11/2020 17:42, hoping to be prompted with the ‘Well, this is embarrassing’ + ’Restore’ window. I had no success.

I’ve been trying to recover my tabs for hour by now and don’t find what I am doing wrong. Why does Firefox refuse to load my ‘previous.jsonlz4’ file? Am I missing something? Maybe ‘previous.jsonlz4’ is corrupted or something? Should I try to use the ‘upgrade.jsonlz4-20201112153044’ from 22/11/2020 10:34 file? (Although I would lose some information)

Some people talk about a ‘History > Restore Previous Session’. I cannot find anything similar.

Thank you very much

Gefragt von delfion.815 vor 4 Monaten

Beantwortet von jscher2000 vor 4 Monaten

Lost all bookmars and history

Hi, I lost all my bookmarks and history after a firefox update. I saw that other people had the same problem. Even though I followed their instructions, I don't seem to a… (Lesen Sie mehr)

Hi,

I lost all my bookmarks and history after a firefox update. I saw that other people had the same problem. Even though I followed their instructions, I don't seem to able to restore them. Does anybody know what I could do next, please?

Thank you! M

Gefragt von milenafratini vor 4 Monaten

Letzte Antwort von FredMcD vor 4 Monaten

Unable to restore session from file

Hey! First time I get that, I usually lose my tabs due to my mistake but this morning after starting my PC all the tabs were gone with no option to restore or any error … (Lesen Sie mehr)

Hey!

First time I get that, I usually lose my tabs due to my mistake but this morning after starting my PC all the tabs were gone with no option to restore or any error message. I backed up my previous session json and other files by hand but every time i copy it back into my profile folder and rename it sessionstore.jsonlz4 it just gets deleted after I open firefox and none of my old tabs get loaded. I scrounged the files before and saw that they contain my lost tabs, I just can't seem to restore them. I tried reinstalling firefox too but that didn't help.

Did the restore system change or is the backup corrupt ? Thanks!

Fred

Gefragt von ftarabout vor 4 Monaten

Letzte Antwort von jscher2000 vor 6 Tagen

  • Gelöst

Can't play some Youtube-Videos / Twitter "Your browser does not currently recognize any of the video formats available"

Hello Everyone I'm having troubles with playing some Youtube-Videos and Twitter Videos. I had to re-install my Windows 10 (64 Bit) due to some hardware-issues which are … (Lesen Sie mehr)

Hello Everyone

I'm having troubles with playing some Youtube-Videos and Twitter Videos. I had to re-install my Windows 10 (64 Bit) due to some hardware-issues which are not related, and I'm having this issue since then. Here are the steps that I already did:

-Removing all Add-Ons -Starting in Safe mode - Deinstalling and reinstalling Firefox, then starting in safe Mode -Deinstalling Firefox with a tool that also deletes all Firefox-Related Registry Keys and App-Data Files and reinstalling it to a different path (other HD) -Disabling add-ons - Disabling Open264 Videocodec and widevine content decryption module (more just because of frustration^^, but I was then able to play some Youtube videos after this one) - mediasource.enabled is active (and all the other ones as well) -Installed addons (even though it didn't work with them disabled as well): NOscript( youtube videos are allowed, some of the are working), Ublock Origin, Video Download Helper, HTTPS Everyhwere, Tree Style Tab, Limit distracting sites - Updating to the newest Firefox-Version (which came out today)

Btw: on https://www.youtube.com/html5/ it tells me that everything works fine and I have of course the newest Firefox-Version installed.

Do you guys may have any other ideas?

Thank you for your help.

Kind regards,


Gabe

Gefragt von mcbob vor 4 Monaten

Beantwortet von FredMcD vor 4 Monaten

  • Gelöst

About opening a tab in a new tab (not new window) conveniently

I found when pressing Alt+Enter in the address bar, the link will open in a new tab, which is nice. But if I press Alt+click a link in the page, the link does not open in… (Lesen Sie mehr)

I found when pressing Alt+Enter in the address bar, the link will open in a new tab, which is nice. But if I press Alt+click a link in the page, the link does not open in a new tab (while Shift+click can open in a new window as expected). I'm not sure if it's a problem, but I hope Firefox can have this feature so that opening a link in a new tab can be more convenient.

Besides, in some browsers, drag a link to a nearby place will open in a new tab. However, in Firefox, this manner does not work, unless I drag a link to the tabs bar.

Gefragt von SolidBlock vor 3 Monaten

Beantwortet von cor-el vor 3 Monaten

  • Gelöst

Is form auto-fill feature is removed from firefox?

I couldn't find the form auto-fill feature in settings > privacy & security. Is there any way to enable it without installing any extension? … (Lesen Sie mehr)

I couldn't find the form auto-fill feature in settings > privacy & security. Is there any way to enable it without installing any extension?

Gefragt von Badruzzaman Nibir vor 3 Monaten

Beantwortet von Tiberiu vor 2 Monaten

  • Gelöst

Menu Font Size

I am using Firefox 84.0.2 (64-bit) on Win 10 Pro and the menu font size and toolbar icons are minuscule, even on my 32" monitor. I found a fix for this same problem in Th… (Lesen Sie mehr)

I am using Firefox 84.0.2 (64-bit) on Win 10 Pro and the menu font size and toolbar icons are minuscule, even on my 32" monitor.

I found a fix for this same problem in Thunderbird, but I don't see any way to make the menu fonts and toolbar icons bigger in Firefox. This has nothing to do with web sites, just the menu/bookmarks, toolbar icons, etc.

Thank you.

Gefragt von Bogey62 vor 3 Monaten

Beantwortet von cor-el vor 3 Monaten

Amazon Prime Video not loading

Hi, I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM s… (Lesen Sie mehr)

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

Gefragt von mwhitehead87 vor 2 Monaten

Letzte Antwort von Hithills vor 1 Woche