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Credit Card info does not autofill

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofi… (Lesen Sie mehr)

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. Also, I've checked the 2 relevant items in about:config an they are enabled. How do I get the autofill to start working again?

Gefragt von Steve Ediger vor 1 Jahr

Beantwortet von Steve Ediger vor 1 Jahr

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What directories in Windows store Profile/Sync data?

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing fo… (Lesen Sie mehr)

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing folders from my weekly restarts, I need to sign in to my Firefox account and enable sync each week. Currently my machine retains the %APPDATA%/Mozilla and %LOCALAPPDATA%/Mozilla directories + children.

What other directories are needed by Firefox Developer Edition in Windows to retain the user profile/syncing, et. al.?

Thank you for your time!

Gefragt von jordwms vor 1 Jahr

Beantwortet von jscher2000 - Support Volunteer vor 11 Monaten

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Garbled font issue not solved with other solutions

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference). I already checked the preference setting for allowing we… (Lesen Sie mehr)

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference).

I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks!

Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.

Gefragt von Mitchell Campbell vor 1 Jahr

Beantwortet von cor-el vor 1 Jahr

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Hiding Extensions from the Toolbar

My extensions take up a lot of space in my toolbar and I'd love to hide all of them. However - every 'solution' to the problem tells me to right click the extension strai… (Lesen Sie mehr)

My extensions take up a lot of space in my toolbar and I'd love to hide all of them. However - every 'solution' to the problem tells me to right click the extension straight from the toolbar and click 'Hide from Toolbar'.

I do remember this option existing, however I couldn't find it since last update and I'm assuming it was removed. Is there any way to use it again?

^ (Small note, It would also be lovely if I could add them to the Extensions add-on in the toolbar, as that would really be a better use for it other than overflow)

Gefragt von Attack vor 1 Jahr

Beantwortet von Attack vor 1 Jahr

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Enable light theme for Private browsing windows?

With the upgrade to Firefox 106 on Mac, Private browsing windows open with a dark theme by default. How do I enable the light theme for Private browsing windows? I use P… (Lesen Sie mehr)

With the upgrade to Firefox 106 on Mac, Private browsing windows open with a dark theme by default. How do I enable the light theme for Private browsing windows?

I use Private browsing at work for website testing, and the dark themed tabs / UI are much harder to read and use than with a light theme.

Gefragt von J Taylor vor 1 Jahr

Beantwortet von cor-el vor 1 Jahr

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Firefox tabs crash more and more often, meanwhile unusable - even in save mode

Since a week or two my Firefox tabs are crashing more and more often. At work on MacBook and at home on PC. Deleting the cache and cookies and even starting in Safe Mode… (Lesen Sie mehr)

Since a week or two my Firefox tabs are crashing more and more often. At work on MacBook and at home on PC.

Deleting the cache and cookies and even starting in Safe Mode are not helping - in fact while writing this very message had 5 crashes meanwhile!

Don't know if you can access the crash report: https://crash-stats.mozilla.org/report/index/4cd570db-d90d-4fcb-aee6-0a1660230818

Gefragt von spieltmit vor 10 Monaten

Beantwortet von spieltmit vor 10 Monaten

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Full screen video does not fill screen horizontally Mac

When I watch fullscreen videos in another browser (Chrome, Safari, etc.) on my Mac the video fills the entire screen. For some reason when doing the same in firefox the v… (Lesen Sie mehr)

When I watch fullscreen videos in another browser (Chrome, Safari, etc.) on my Mac the video fills the entire screen. For some reason when doing the same in firefox the video does not reach to fill the entire screen and instead only occupies the middle. I tried screenshotting to illustrate this behavior but the screenshot was restricted to this middle zone as well. It seems like somehow firefox is shrinking the display size when no other browser exhibits the same behavior.

It also seems like if I want I can drag the video window around in fullscreen moving the whole video player around my display. I shouldn't have to drag the thing around to get the video to play right.

Gefragt von Awesomepandapig vor 8 Monaten

Beantwortet von zeroknight vor 7 Monaten

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Missing Firefox View button

I'm on the latest version of Firefox, 106.1, and I'm missing the Firefox View button on my MacBook Pro 13". It is showing on my Mac Mini M1, and both are logged in and s… (Lesen Sie mehr)

I'm on the latest version of Firefox, 106.1, and I'm missing the Firefox View button on my MacBook Pro 13". It is showing on my Mac Mini M1, and both are logged in and syncing properly using my Firefox account.

When I type in about:firefoxview on my MacBook Pro in the URL bar, I see the page but noticed it says "New colorways are on the way" on the right. On my Mac Mini, I see the "Independent Voices" text and an option to "Try colorways".

Bug? Some weird setting on my MacBook? Both are running macOS Monterey, 12.6.

Gefragt von pmoffe vor 1 Jahr

Beantwortet von pmoffe vor 1 Jahr

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No review checker on one of my accounts

I have a work and personal profile. On my work profile, when I go to amazon, I see the pricetag icon in the URL bar and it works as expected. However, on my personal prof… (Lesen Sie mehr)

I have a work and personal profile. On my work profile, when I go to amazon, I see the pricetag icon in the URL bar and it works as expected. However, on my personal profile, it's not showing up at all; no icon, no prompt, it's like it doesn't exist for that profile. I've restarted both profiles, and it still isn't showing up.

I'd prefer to do my shopping on my personal profile, and not my work profile. Any ideas why it's not working on one?

Gefragt von PhaedraFlux vor 7 Monaten

Beantwortet von cor-el vor 7 Monaten

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113.0.1 Has Issues

Prior to Version 113.0.1 I had No problems with all my web sites. Now, I have major issues. From not being able to log on to having to close the browser totally because F… (Lesen Sie mehr)

Prior to Version 113.0.1 I had No problems with all my web sites. Now, I have major issues. From not being able to log on to having to close the browser totally because Firefox won't allow me to go back to the site's home page. I know this accurate as I can log on to the sites via Safari and No problems and the sites work correctly.

Gefragt von thboo vor 1 Jahr

Beantwortet von jscher2000 - Support Volunteer vor 1 Jahr

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Disabling sync across devices

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac. To make matters worse, tabs in Chr… (Lesen Sie mehr)

Although I have disabled all relevant "sync" settings in Firefox, the browser is still syncing tabs across my MacBookAir and my iMac.

To make matters worse, tabs in Chrome and Safari sync to Firefox tabs across devices as well. The sync occurs in both directions.

I am not logged into Chrome or my gmail account.

Specs: MacBookAir: early 2015/ OS v. 12.7 (Monterey) iMac: Retina 4K, 21.5-inch, 2017 / OS 12.6.8 (Monterey)

Things I've tried:

  • Turning off syncing in Firefox on both devices.
  • Signing out of Firefox from both devices.
  • Disabling "sync open tabs" via Firefox preferences
  • Renaming devices from within Firefox Sync. (The name always reverts to the previous one.)
  • Reinstalling Firefox
  • Deleting cache from both Firefox and Chrome.
  • Restarting

Images are from toolbar on iMac when Firefox is open on both computers. Any help would be most appreciated! Thanks!

Gefragt von Frustrated user vor 8 Monaten

Beantwortet von cor-el vor 8 Monaten

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Mac top bar not accessible in fullscreen video mode

Hi! I recently made the switch from Chrome to Firefox and Im liking it aside from this one thing. When Im watching a video in full screen, moving the cursor to the top do… (Lesen Sie mehr)

Hi! I recently made the switch from Chrome to Firefox and Im liking it aside from this one thing. When Im watching a video in full screen, moving the cursor to the top doesnt pop up Macs top bar (File, Edit, ..... battery, time).

This sounds like a banality but I mainly watch videos while getting ready, working etc, and I really need to see the time! Im used to always keeping the cursor at the top to see it. I searched around in settings and forums but didnt find any fix. The only solution seems to be to not use full screen which I think we can all agree just sucks in a major way.

Im using MacOS Monterey 12.3.1 and Firefox 102.0.1. Is there a way to fix this or nah? Any info much appreciated!

Gefragt von katerina.hr4 vor 1 Jahr

Beantwortet von cor-el vor 1 Jahr

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Why did "to google translate" add-on get removed?

Hello all, I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was… (Lesen Sie mehr)

Hello all,

I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was missing from its place in the context menu. I go to "get more add-ons and re-installed it.

So why was it uninstalled without my consent? What can I do to stop this happening again?

TIA, Gene

Gefragt von Gene vor 1 Jahr

Beantwortet von jscher2000 - Support Volunteer vor 1 Jahr

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"Incorrect Password" error when trying to resync my laptop

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Fire… (Lesen Sie mehr)

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Firefox account on that laptop. I enter my standard email and the same password as on my desktop, but get an error stating, "Incorrect Password".

Following suggestion from an older thread with the same problem, I installed a nightly build on my desktop and tried to log in with that, unsuccessfully. Same problem. I used my same email and same password, but the nightly build version of Firefox reported the error, "Incorrect Password".

While thinking about this, I checked my newish phone and found it was not synced either. Using my email and password, I was unable to get it to sync. However, I was able to sync the phone using the QR code. So my phone is now synced to my Firefox account.

I really want to get the laptop to sync to my Firefox account and am mystified as to how to track down what the problem might be.

Gefragt von paul.martzen vor 1 Jahr

Beantwortet von paul.martzen vor 1 Jahr

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Getting certificate invalid error because of proxy Z-Scaler event though certificate is trusted

Hi, I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I ge… (Lesen Sie mehr)

Hi,

I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I get every day a certificate invalid/not trusted error and I have to restart Firefox to get the error to go away. Any ideas of what I can do to improve this behaviour? Any configuration I missed?

It's very similar issue to https://support.mozilla.org/en-US/questions/1199797, except that when I restart Firefox it works.

Thanks in advance for your help

Gefragt von a_c_mercier vor 1 Jahr

Beantwortet von jscher2000 - Support Volunteer vor 1 Jahr

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How do I reorder Bookmarks in Toolbar

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fix… (Lesen Sie mehr)

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fixed?

Gefragt von praylett1 vor 11 Monaten

Beantwortet von praylett1 vor 11 Monaten

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cannot get browser to update

duplicate of /questions/1443841 thread. I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of u… (Lesen Sie mehr)

duplicate of /questions/1443841 thread.

I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of updates it says the update fails. I ran it in troubleshooting mode and the problem still exists. I restarted my computer and the problem still exists. I am using a mac running on Monterey. How can I get it to auto update again? (and even though it says failed to check for or install updates, it looks like I do have the latest version of firefox)

Gefragt von pzioga vor 2 Monaten

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Bookmarks no showing up, no HTML file to upload, tried everything!

Dear Firefox support, I am writing to inquiry about bookmarks. I have hundreds of bookmarks, if not thousands with many folders, which I have saved over the last decade.… (Lesen Sie mehr)

Dear Firefox support,

I am writing to inquiry about bookmarks. I have hundreds of bookmarks, if not thousands with many folders, which I have saved over the last decade. I have always synced my account and it should all be there upon downloading a new firefox on my new computer. However, the HTML file that it is asking me to upload from is not a file I am able to find in by backups, time machine, or anywhere else. It is also not in my account after I sign in. I have spent nearly 10 hours trying to figure this out. I have read all your articles and went through the steps of about:profiles. ALL my bookmarks should have been synced and saved. I have firefox in my Time-machine backup also. But none of the library files populates the bookmarks.

It would be a huge harm to my research career if I am unable to restore my bookmarks. I have trusted and used Firefox for a long time. Please assist me in obtaining these bookmarks in my browser.

Best,

Gefragt von AniTamar vor 9 Monaten

Beantwortet von cor-el vor 9 Monaten