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2025/04/09 Firefox bookmarks and tags missing. Restore not working.

An hour ago I had all of my Firefox bookmarks. Ten years of meticulously filed and regularly culled references that I use multiple times daily. I rarely log out of Firefo… (Lesen Sie mehr)

An hour ago I had all of my Firefox bookmarks. Ten years of meticulously filed and regularly culled references that I use multiple times daily. I rarely log out of Firefox sync, so that I can keep them up to date.

I now have no bookmarks and no tags.

For some context, two things just happened simultaneously. So, I'm not entirely sure which is the culprit.

1) Firefox just updated and I rebooted my computer.

2) Norton 360 updated sometime in the past two days. I attempted to familiarise myself with the new interface. Foolishly, given the track record of Norton-360-for-breaking-your-games, I ran the disc cleanup, which recommended I remove approximately 400 Mb of data. Norton stated this data was temporary files. If they were indeed my bookmark history, nowhere did Norton indicate they were bookmarks. Also, never have I encountered a disc cleanup that wholesale wipes bookmarks. I do hope Norton is not the culprit and this is just a glitch, because if this were due to Norton having no safety net for deleting an entire library of bookmarks - and they can't help me restore them - then that will be the final nail in the coffin for me doing business with Norton.

The suggestion to go to Import and Backup in Firefox, then click Restore, offers only the option of Choose file... - and then launches nothing.

Currently, I'm seeking any means of restoring my bookmarks. Any help would be appreciated.

I had presumed that I was taking reasonable measures through my Firefox Sync settings to protect my bookmarks and ensure they could be restored in the event of accidents. If these bookmarks are permanently lost, the amount of work I've just lost is quite the blow.

Edit No. 01: After writing this, my Bookmarks Toolbar is also now empty. Perhaps it had wiped earlier, but was merely waiting for a refresh to take effect.

Edit No. 02: Also, it seems I am unable to create any new bookmarks. I shall read the help suggestions relating to that now, to see if it's a relevant issue.

Gefragt von Devolvio vor 1 Woche

Beantwortet von Devolvio vor 1 Woche

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Does the 'save page' function make screenshot software redundant?

When seeing contents on a webpage that may have lasting significance for me, I tend to save it (one way or another), at least for some time. Earlier, I just used the br… (Lesen Sie mehr)

When seeing contents on a webpage that may have lasting significance for me, I tend to save it (one way or another), at least for some time.

Earlier, I just used the browser's 'save page' function. This has the little inconvenience that also the folder (containing the HTML elements) comes along, but that can be managed - like creating a separate folder for it, then making a shortcut.

Later, I found software like Fireshot, which is quite practical, but also comes with certain limitations of its own. Ultimately I reverted to saving pages.

Now here's the question: Does the save-page function really save the entire page I'm on? Concretely, I'm thinking of webpages that contain a scrolling chat box. My tests so far seem to indicate that yes, also the entire contents of these will be saved, but I still have some doubts.

Would a knowledgeable user be in a position to remove them with some good arguments, or is there maybe a better way to do it - like those offered after googling for 'browser: take screenshot of contents of scrolling chatbox' (and whose execution was beyond my reach)?

Gefragt von don.mitchel vor 1 Woche

Beantwortet von Mutaz Awad vor 1 Woche

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USA today sending notifications. cannot disable.

www.usatoday.com Keeps sending notifications through Mozilla. when I click on "disable notifications" it only opens up a new tab to the site. I checked my homepage settin… (Lesen Sie mehr)

www.usatoday.com Keeps sending notifications through Mozilla. when I click on "disable notifications" it only opens up a new tab to the site. I checked my homepage settings and as far as i know i have not installed a USA today extension. How do I make this go away? I would straight up block the domain if I knew how.

I found it in privacy /security> notifications and eliminated the website. This may have fixed the issue? I do not recall ever allowing the site to give notifications in the first place. is there a way to lock this domain out completely?

https://gyazo.com/23dc498cc927c0323b082090e2bbc2aa

Gefragt von sabrewolft vor 1 Woche

Beantwortet von Mutaz Awad vor 1 Woche

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Site times out, but just on one computer

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p). I've deleted the cookies… (Lesen Sie mehr)

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p).

  • I've deleted the cookies and cache but that doesn't solve the problem.
  • I always keep current with FF updates.
  • The problem is only on my computer. No problem on my husband's computer.
  • No problem in Edge or Chrome.

What next?

Gefragt von KathrynBassett vor 1 Woche

Beantwortet von Mutaz Awad vor 1 Woche

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search function for vertical tabs

I recently decided to try vertical tabs in Firefox, and can't find a way to search these tabs as I could when they were horizonal, with the downward pointing arrowhead. I… (Lesen Sie mehr)

I recently decided to try vertical tabs in Firefox, and can't find a way to search these tabs as I could when they were horizonal, with the downward pointing arrowhead. If this is a feature, please let me know how to add it to my sidebar, and if not, it would be great if this feature could be developed. Thanks!

Gefragt von tstanko vor 1 Woche

Beantwortet von Mutaz Awad vor 1 Woche

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Issue with latest Firefox update -- Firefox no longer starts

After Firefox updated today, the executable no longer starts. I get the following error message: firefox.exe -- Bad Image C:\Program Files\<Mozilla Firefox\gkcodecs… (Lesen Sie mehr)

After Firefox updated today, the executable no longer starts. I get the following error message:

firefox.exe -- Bad Image

C:\Program Files\<Mozilla Firefox\gkcodecs.dll is either not designed to run on Windows or it contains an error. Error status 0x000000d. </p>

And then another error message: Couldn't load XPCOM.

Please advise.

Gefragt von Art Monzingo vor 1 Woche

Beantwortet von Art Monzingo vor 1 Woche

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a question about automated extension updates with an unstable internet connection

hi, I have a bit of an issue, which I'll try to explain my situation first. Thing is, I mainly use ethernet (because I need to), but a tiny piece of my laptop's casing fe… (Lesen Sie mehr)

hi, I have a bit of an issue, which I'll try to explain my situation first. Thing is, I mainly use ethernet (because I need to), but a tiny piece of my laptop's casing fell off, so now the ethernet cable isn't fixed, and easily disconnects from small movements. It rarely happens, I mostly avoid it, but not always. I could be using wi-fi, but that has it's own random disconnect issues (which I'll probably try to fix in the future, but that's not what this question is about)

my question is, if the disconnection happens in the middle of extension updates (they have auto updates enabled), will that break the update/the extension itself? Do I need to worry about that? Or will it cancel and fully restart the update? Does it make sure that everything stays not broken, in situations like that?

it would be great to know this about browsers in general (since I occasionally use some others), but I understand this is a Firefox forum, so I don't demand answers for that.

Gefragt von i'm blind vor 1 Woche

Beantwortet von i'm blind vor 1 Woche

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How to show multiple Tabs on a window

TAB I am a new user of Firefox and when I open the browser today, I only had the use of one tab on each window. Yesterday, before closing for the night, I had multiple ta… (Lesen Sie mehr)

TAB I am a new user of Firefox and when I open the browser today, I only had the use of one tab on each window. Yesterday, before closing for the night, I had multiple tabs. How do I get tabs so I can open multiple windows on each screen?

Gefragt von Cyclone3211 vor 1 Woche

Beantwortet von Cyclone3211 vor 1 Woche

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Unable to sign in - Primary account email required for reset

I need to sign in so that I can sync my profile but am getting this error message when trying to reset the password "Primary account email required for reset". I'm not su… (Lesen Sie mehr)

I need to sign in so that I can sync my profile but am getting this error message when trying to reset the password "Primary account email required for reset". I'm not sure what this means.

Gefragt von Nullogy45 vor 1 Woche

Beantwortet von Nullogy45 vor 1 Woche

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how to remove AI from my Firefox?

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug … (Lesen Sie mehr)

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug got wedged in; what other options do I have for permanently disabling AI?

Going to sidebar settings to hide the AI chatbot does not suffice. Evidence: I did that already, it has been undone, and I cannot now find the toggle in question.

Personally I vote for yanking it out of the main browser altogether, so people have to actively choose to install the AI chatbot add-on. But my question is about actions I can take myself.

Gefragt von AlexSeanchai vor 1 Monat

Beantwortet von AlexSeanchai vor 1 Woche

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My bookmarks are missing and the Bookmark Toolbar doesn't work

I don't know whether this happened after an update - there was one a few days ago, but I only realised this morning, after switching on the computer, that all my bookmark… (Lesen Sie mehr)

I don't know whether this happened after an update - there was one a few days ago, but I only realised this morning, after switching on the computer, that all my bookmarks are missing. The toolbar is there, empty, only reading "For quick access, place your bookmarks here on the bookmarks toolbar"... I wish! I tried to restore the bookmarks - but it seems there is no backup to restore at all. Then I tried to check my profiles, but there is only the one currently in use. Then I tried to move a tab to the bookmarks toolbar - and nothing happened. Then I began to panic: toolbar apart, we're speaking about years of bookmarks, most of them related to my research for my books... All the advice in the support seems to point towards profiles and backups, but, as I said, it's clearly not my case... Please, please, please: help!

Gefragt von Chiara Prezzavento vor 1 Woche

Beantwortet von Chiara Prezzavento vor 1 Woche

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Drag and drop not working for validation

I regularly fill out surveys and one way I have to verify is by dragging and dropping a number into a box. I have noticed that since I updated Firefox, when I click on th… (Lesen Sie mehr)

I regularly fill out surveys and one way I have to verify is by dragging and dropping a number into a box. I have noticed that since I updated Firefox, when I click on the number to drag and drop, it greys it out and it won't move into the box. I was hoping someone could help with this.

Gefragt von annemar vor 2 Wochen

Beantwortet von annemar vor 1 Woche

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Google Voice stopped working

I've had an account with Google Voice since its beginning; I had an account with Grand Central before Google bought it. I couldn't make a call yesterday. Firefox wouldn… (Lesen Sie mehr)

I've had an account with Google Voice since its beginning; I had an account with Grand Central before Google bought it.

I couldn't make a call yesterday. Firefox wouldn't transmit audio. The 'audio settings' showed a response to speech but neither test sound was audible. I called a friend, who heard nothing nor did I hear him. I could record a greeting and listen to it, which I would imagine use the same facilities. voice.google.com has permission to use the microphone. I tried 2 separate sets of audio hardware.

After futzing with it for a day I tried Opera, which worked without a hitch.

Gefragt von RandomTroll vor 1 Woche

Beantwortet von RandomTroll vor 1 Woche

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Why does version 136.0 require my Primary Password whatever I'm browsing?

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs acces… (Lesen Sie mehr)

According to Firefox Help, "After you have defined and set your Primary Password, you will be prompted to enter it once for each Firefox session, when Firefox needs access to your stored passwords." But since updating to version 136.0 I get asked for my Primary Password even to see my home page. Why is this?

Gefragt von Bill Welland vor 1 Monat

Beantwortet von Bill Welland vor 1 Monat

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Restore bookmarks - choose file does not work

All of a sudden, all my bookmarks are gone. I read the instructions on using the "Restore" function to find a backup. I am on a Mac, and I found all the backups of my bo… (Lesen Sie mehr)

All of a sudden, all my bookmarks are gone. I read the instructions on using the "Restore" function to find a backup. I am on a Mac, and I found all the backups of my bookmarks in Finder. BUT, when I go through the Restore function and click "Choose File" nothing happens -- I am not given any way to navigate to a location and select a file. HELP!!! I use my bookmarks daily in my job!

Gefragt von Chris vor 1 Woche

Beantwortet von Chris vor 1 Woche

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Cloudflare login widgets to "verify you're a human" no longer function

In the last few days, the common Cloudflare widget required to login to many web sites has abruptly stopped functioning in my browser. I'm trying to diagnose what's cause… (Lesen Sie mehr)

In the last few days, the common Cloudflare widget required to login to many web sites has abruptly stopped functioning in my browser. I'm trying to diagnose what's caused it. I'd appreciate any suggestions or advice.

I noticed the issue on nexusmods.com, but I've confirmed it's a universal problem on ANY site that uses Cloudflare protection. I've continued to use Nexus as my test case.

Observed behavior: 1) The Cloudflare widget loads 2) It displays a checkbox noted, "verify you are human." 3) I click the checkbox. 4) It immediately begins "thinking" (spinny circle and "verifying...") for about nine seconds. There is an "error" message that appears during this, but no details are offered (see screenshot) 5) The widget reloads. 6) Go to step 2

This is an infinite loop.

Fixes attempted: - Disabling all extensions (uBlock, NoScript, Privacy Badger, Decentraleyes) - Clearing cache - Updating to the most recent FF build - Accessing in a private window - Changing DNS settings from Cloudflare to NextDNS - Disabling DNS over HTTPS altogether - Disabling HTTPS-only mode

Gefragt von stormwaltz vor 1 Monat

Beantwortet von stormwaltz vor 1 Monat

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3rd party scripts, disabling Extensions, within FireFox!

Recently I've had the Un-welcome experience of Scripts triggered on YouTube, which Over-ride my Installed extensions to Firefox. I've had YouTube, somehow Disable exten… (Lesen Sie mehr)

Recently I've had the Un-welcome experience of Scripts triggered on YouTube, which Over-ride my Installed extensions to Firefox.

I've had YouTube, somehow Disable extensions and refresh the webpage... Without my concent or even an option for concent!

I've even blocked the popup window, which triggers the script which performs this action within another extension... and within 7-10 days Youtube has by passed the bypass that i've employed...

In my opinion a web-browser which allowes for extensions to be installed and run... should Block any and All scripts which try to disable extensions!

I seriously hope this can be looked into asap... or someone in the community has a work around, as my work around (blocking hte window which triggres the script, which disables the extension....) was by-passed within 7-10 days...

I used to think myself a compettent net user, but i'm aged out atm... still if i'm unable to prevent this sh*t and manipulation within FireFox, I doubt the average user or the layman will have a chance in hell of being secure and keeping their chosen extensions running...

This needs looking into ASAP!

Gefragt von richard.robins1 vor 1 Monat

Beantwortet von jscher2000 - Support Volunteer vor 3 Wochen