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Multiple settings are greyed out

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the se… (Lesen Sie mehr)

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the settings are still locked. I have reset it many times and haven't installed any extensions. I can't find anything online about this.

Gefragt von enziqo vor 3 Wochen

Beantwortet von enziqo vor 3 Wochen

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Is with using Google Chrome within Firefox.

Hi, My partner has an issue with Google working within Firefox (FF). The problem started around 27 April 2022. In short: Both gMail and Google Drive keep saying “Ooops … (Lesen Sie mehr)

Hi,

My partner has an issue with Google working within Firefox (FF). The problem started around 27 April 2022.

In short:

    • Both gMail and Google Drive keep saying “Ooops … the system encountered a problem (#2003) - Retrying in x s…” and “Not Connected”.
    • The above message may stop for a period and then gMail within FF fails to render its pages properly. Icons go missing. For example the check boxes to the left of the emails disappear while the remainder of the subject lines remains. Menu icons across the top of an open gMail document disappear (like Download, Report Spam and Delete icons ….). This seems to suggest a cache issue.
    • Search within FF using Google fails also. After entering search terms and pressing ENTER, nothing happens.

Note:

  • The stand-alone Google Chrome environment works fine. So gMail, Google Docs, Sheets etc work OK in the stand-alone Google Chrome app.
  • Duck Duck Go search works within the FF browser.
  • I have noted that if I simply log into MY Google Account under Firefox on her PC the same problem occurs.
  • If we log into my PC the problem is not apparent using either of our Google Accounts. So it appears to be an issue on her PC.

I have tried :

  • Flushing the cache in FF for all time, including data. Then rebooted.
  • We have followed your procedures under “Help” ie Runs a Firefox a tune up; used “Diagnose issues” and “cleared the startup cache”.
  • Have run Sophos AND MalwareBytes across the whole laptop. No PUPs or malware detected.

I uninstalled FF using Revo Uninstaller which initially uses the standard FF uninstall exe then it scans the drive for removes all FF files and entries within the Registry; then I re-installed the latest version of FF. Rebooted. No luck here either. I assume there is some remnant file that remains on the hard disk as some settings are retained after a new install.

Hardware: Lenovo ThinkPad , model 20QFS00B00. OS: Windows 10 Pro, vers 10.0.19044 Build 19044, 64 bit Firefox browser: is up-to-date; vers 99.0.1 (64 bit)


I can't find any recent issues related to this specific problem. Please advise what to try next.

Of course I'm happy to provide additional info if required or work through different scenarios to isolate the issue(s).

Thanks in advance for any assistance, Steve Gee

Gefragt von comservmaint vor 3 Wochen

Beantwortet von jscher2000 - Support Volunteer vor 3 Wochen

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Firefox doesn't load any sites (other browsers work fine) | "The connection has timed out"

Firefox on PC doesn't load any sites, not even 192.168.0.1. Not even in Troubleshoot Mode Yesterday it worked. Firefox is the only browser with this issue. Chrome and Edg… (Lesen Sie mehr)

Firefox on PC doesn't load any sites, not even 192.168.0.1. Not even in Troubleshoot Mode Yesterday it worked.

Firefox is the only browser with this issue. Chrome and Edge work fine

Firefox on my Android phone works fine as well

I tried following these articles but they didn't help:

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

Gefragt von eb.krogulewski vor 3 Wochen

Beantwortet von eb.krogulewski vor 3 Wochen

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Website log in form not showing (Firefox 99 on Linux)

Hi, I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show u… (Lesen Sie mehr)

Hi,

I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show up.

This is in a standard window (as opposed to private) with all add ons disabled, Enhanced Tracking Protection switched off for the site and protection settings set to 'Custom' with everything switched off (and same with protection settings set to 'Standard').

The website is:

https://www.riverford.co.uk/

and then click on person icon in the top right corner.

I'm having similar problems with other websites, eg

https://www.ebi.ac.uk/interpro/

in a private window (but weirdly works fine in a standard window) - click on 'Example protein sequence' to fill in a sample sequence and then press 'Search'. In a standard window this works but in a private window the 'Search' button doesn't work. (If the search button does work for you, please delete the job afterwards by clicking on the rubbish bin/trashcan icon so as not waste their resources.)

Gefragt von Martin vor 3 Wochen

Beantwortet von Martin vor 3 Wochen

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Keeping mouse cursor over new tab button stops adress bar from updating

My problem is this: If I click on the open new tab button, and then I keep my cursor there, such that I get the little tooltip "Open a new tab (Ctrl+T)..." , Firefox will… (Lesen Sie mehr)

My problem is this:

If I click on the open new tab button, and then I keep my cursor there, such that I get the little tooltip "Open a new tab (Ctrl+T)..." , Firefox will stop the address bar from updating---it won't show my keyboard inputs, not will it search, or do anything else. This will resolve itself after I move my cursor away from the open new tab button and the tooltip stops showing, even my inputs will appear there.

This quite annoying, especially when opening a tab to search for something quickly...

Gefragt von frz vor 4 Wochen

Beantwortet von frz vor 3 Wochen

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Why do links not work in Firefox, but do on other browsers

The latest example is the button to sign into LinkedIn. It is not working in Firefox, but it does in other browsers. I have other examples just from today. I have used fi… (Lesen Sie mehr)

The latest example is the button to sign into LinkedIn. It is not working in Firefox, but it does in other browsers. I have other examples just from today. I have used firefox as default for many years. I assume this is a security thing, but these are basic links. I have no add-ons or other complications. Most times, I do not even realize there is a problem, but when I feel something is wrong, I try another browser and it works. Thank you.

Gefragt von HnLA vor 4 Wochen

Beantwortet von HnLA vor 4 Wochen

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File upload dialog not appearing

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs.… (Lesen Sie mehr)

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Gefragt von allispaul vor 1 Monat

Beantwortet von jonzn4SUSE vor 4 Wochen

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Firefox does not always render pages on eBay correctly

An example of the problem: Firefox does not rnder the page https://www.ebay.co.uk/itm/164957094349?_trkparms=amclksrc%3DITM%26aid%3D1110013%26algo%3DHOMESPLICE.SIMRXI%26a… (Lesen Sie mehr)

Gefragt von jon69 vor 1 Monat

Beantwortet von jon69 vor 4 Wochen

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PDFs opened using, Windows Default application, Always Ask, fails to occur

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save … (Lesen Sie mehr)

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save for PDFs.

BEFORE the problem: The PDF opens in Acrobat Pro IX. After clicking save I would be asked, where to save. I select the location to save the PDF. Then after this, subsequent PDFs downloaded would be saved to the last saved location. This process would repeat for a new website PDF load and save. This is the behavior I want now.

NOW with the problem: The PDF opens in Acrobat Pro IX. 1. Immediately, after a reboot, the save icon on Adobe is grayed out. I select save as and point to the desired directory. 2. For any subsequent PDF opened, the Adobe save icon is available. Files are saved to the desktop.

Please note I believe I once did get a popup asking where to save and I know I selected desktop.  Since that selection I am no longer asked where to save.

Please note I have looked and tried some of the suggestions at: https://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_choose-a-different-download-folder

but some of this advice needs to be updated for the new FireFox version--ex no JSON file is found at the file location covered in the advice.

I believe this issue started after the last FireFox update. Please help me restore behavior listed above under “BEFORE the problem”. Thanks.

Gefragt von omega8 vor 2 Monaten

Beantwortet von Dropa vor 1 Monat

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Firefox fails to download any file, download immediately fails.

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work: refresh ff, delete profiles, un… (Lesen Sie mehr)

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

  • refresh ff,
  • delete profiles,
  • uninstall + reinstall.

Gefragt von JFM02FFP2NR vor 4 Monaten

Beantwortet von JFM02FFP2NR vor 4 Monaten

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Firefox is being updated by another instance

Hello, i facing the problem that firefox goes to infinite update that never end. This consumes my CPU a lot higher that usual (even often reach 100%). I'm tired of this p… (Lesen Sie mehr)

Hello, i facing the problem that firefox goes to infinite update that never end. This consumes my CPU a lot higher that usual (even often reach 100%). I'm tired of this problem that i many time reinstall and refresh(reset) the firefox

Gefragt von MRA vor 2 Monaten

Beantwortet von MRA vor 1 Monat

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Tumblr window/tab doesn't respond/refresh

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection. Web links in other tabs have no problem,… (Lesen Sie mehr)

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection.

Web links in other tabs have no problem, only Tumblr.

Closing out the tab which Tumblr is in and opening a new tab and inserting the link produces the same result as if there's no internet connection.

The only way so far to rectify the problem is to close out Firefox, then restart. There also seems to be a delay in Firefox closing. When I click on the Firefox icon to open it, a pop-up appears that Firefox is already running, would you like to close it?

Gefragt von h100series vor 1 Monat

Beantwortet von h100series vor 1 Monat

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Clicking on a "mailto" link opens a new tab then automatically closes immediately

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email… (Lesen Sie mehr)

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email is created. I see that other users have reported this behavior in the past, and I've tried the suggested remedies without success. Specifically, I ran Malwarebytes, and it found no threats. I then started Firefox (on the Mac) via the Option key (to start it without ad-ons), and that does not change the behavior. I'm on ver 99.0.1 of FF, which is up to date as of 4/20/2022 (today). My Mac OS is also up to date (ver 12.3.1). My Mac is a 2021 MacBookPro with the Apple M1 Pro chip. I use gmail. OTHER BROWSER (like Safari and Chrome) can open "mailto" links in a new tab in FF (which is my default browser, and used for mailto links) just fine! Here is an example of the URL that I see in a new FF tab opened via Chome: https://mail.google.com/mail/u/0/?fs=1&tf=cm&source=mailto&su=Cover+of+the+River+Journal&to=Steve+Mones%3Cstevenmones@optonline.net%3E Any help would be appreciated. - Thanks, Jim

Gefragt von mrjimchristensen vor 1 Monat

Beantwortet von mrjimchristensen vor 1 Monat

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FF maintains browser tabs in full screen

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. t… (Lesen Sie mehr)

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. thx!

Gefragt von Mataichi vor 1 Monat

Beantwortet von YongHan vor 1 Monat

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HELP!! Crashing crashing and more crashing! (Did I mention crashing?)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes … (Lesen Sie mehr)

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes this happens with a fresh install, disabled add-ons, safe mode, yadda yadda yadda

bp-9d35ce5b-7503-4b20-894c-05b520220417

additional reports in image attached.

If you can help me...BLESS YOU!!!

Gefragt von keveone vor 1 Monat

Beantwortet von FredMcD vor 1 Monat

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Firefox not playing embedded Youtube videos in my phpBB forum

Firefox recently stopped playing embedded youtube videos on my phpBB forum site? i keep the latest firefox and only recently showed up embedded videos play fine on Chrome… (Lesen Sie mehr)

Firefox recently stopped playing embedded youtube videos on my phpBB forum site?

i keep the latest firefox and only recently showed up embedded videos play fine on Chrome and others

here's a link to my forum which includes an embedded Youtube video demonstrating the issue, does it play on your browser? (ONLY firefox has an issue on my computer, chrome, etc. work fine)

https://www.mchenrysoftware.com/board/viewtopic.php?t=2045

thanks for any tests/insight into what might be causing the issue

brian

ADDITIONAL COMMENT: why don't you include a date on these posting? a lot of wasted time on old posts? and also need a 'Preview' on these before posting?

Gefragt von Brian vor 1 Monat

Beantwortet von FredMcD vor 1 Monat

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Firefox for Linux [Flatpak] takes minutes to start when behind VPN.

The issue concerns the Flatpak version of Firefox on Linux. This issue only happens when I'm connected to my VPN router. For info, I'm using Fedora 35 Silverblue. This i… (Lesen Sie mehr)

The issue concerns the Flatpak version of Firefox on Linux. This issue only happens when I'm connected to my VPN router. For info, I'm using Fedora 35 Silverblue. This issue happens on Fedora 35 or Fedora 35 Silverblue. I been using Fedora since version 33 and such problem existed back then.

When connected to my VPN provider via my router, trying to start a Firefox Flatpak instance takes minutes upon minutes to load. I'm guessing it has to do with DNS query's Firefox does on start but I'm not sure. All I know is that when I connect directly to the internet without being hehind my VPN, Firefox loads in a split second. When I'm using the RPM version of Firefox supplied by Fedora, I do not have such issues even when connected to my VPN. This issue only affects Firefox Flatpak when behind a VPN. I tried opening the AppImage version of Firefox while connected to my VPN, and once again, it loaded within a few seconds. I been having this issue for many years and only figured out recently that my VPN connection was causing a problem.

I would like to point out that the Flatpak verion of Microsoft Edge and Chromium do start without any issues even while I'm connected to my VPN provider...

Gefragt von mauriceroux vor 1 Monat

Beantwortet von mauriceroux vor 1 Monat

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Browser stopped warning that page has changed 97.0.1 (64) (now 99.0.1)

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered … (Lesen Sie mehr)

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered has not been saved or updated, but I no longer get these warnings.

Please help.

Gefragt von Joshua Jacobs vor 2 Monaten

Beantwortet von jscher2000 - Support Volunteer vor 1 Monat

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I need help regarding Firefox Non Secure alert on SSL Pages

Hi, Firefox support, I need help regarding a website https://kidscareclub.com when I browse this site on my desktop firefox browser it shows not secure alert on the top … (Lesen Sie mehr)

Hi, Firefox support,

I need help regarding a website https://kidscareclub.com when I browse this site on my desktop firefox browser it shows not secure alert on the top left corner on the lock icon. But it's working fine in other browsers like chrome safari etc.

Another problem is that some of the pages of this website still opening with SSL in firefox mobile. Can you help me please because I have to submit my information on this website?

Gefragt von normarharris209 vor 1 Monat

Beantwortet von jscher2000 - Support Volunteer vor 1 Monat

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Bookmark toolbar fails

I have been working on this problem for a month. I have read every article ever written about this subject. But given the thousands of people who are having a problem wit… (Lesen Sie mehr)

I have been working on this problem for a month. I have read every article ever written about this subject. But given the thousands of people who are having a problem with this I think that this is your problem as well as ours.

I can install any version of FF and I can fix AND break this very easily. If I only install one version (Nightly, Developer, etc) the bookmark toolbar is easily imported from chrome and displays on Windows 11 perfectly. In the good old days, I could install all versions and they would work without a problem. No longer. The second version will not display the Bookmark toolbar and it breaks the first one that has been working perfectly. I refresh but nothing helps. If I remove the first version (or Second, i.e. Firefox removed or Nightly) then I can fix the first by a refresh followed by an import from chrome.

Equally bizzare is that I can break the first correctly running Firefox by merely synching using any mail address I happen to own. The toolbar will not come up even after a refresh.

I examined the profile. The loaded profile contains a blank series of paragraphs (current profile) followed by a set of filled out paragraphs(previous profile). I use a second existing profile and it will work AFTER a refresh.

Forgive me, I know that many of you are volunteers, but there's is something ilvery wrong with the coding to cause such a complex failure of Firefox. I am a believer and donated a small sum every month for years. I have been writing to Mozilla and complaining but nothing comes of it.

Please assume this is a coding problem and not a failure of the user to do things right. I cannot break any browser but Firefox.

Please fix. If you want info from me, just ask.

Gefragt von Al Kolkin vor 1 Monat

Beantwortet von cor-el vor 1 Monat