Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dragging and Dropping email attachments into a formula not working

  • 5 Antworten
  • 0 haben dieses Problem
  • 27 Aufrufe
  • Letzte Antwort von Mike Kaply

more options

Version: Firefox ESR 102.9.0 (64-bit) - Windows 10 Enterprise 22H2

Customers have been complaining for about 6 months that they can no longer drag and drop email attachments from Outlook (Microsoft Office Professional Plus 2019 - Exchange) into a Help Desk formula. I tested dragging from Outlook desktop and from the web version.

Drag and Drop works when using Edge and Chrome.

This is not a major issue, since customers can use the other browsers, but since they would prefer to use Firefox, a fix would really be appreciated.  :-)

Version: Firefox ESR 102.9.0 (64-bit) - Windows 10 Enterprise 22H2 Customers have been complaining for about 6 months that they can no longer drag and drop email attachments from Outlook (Microsoft Office Professional Plus 2019 - Exchange) into a Help Desk formula. I tested dragging from Outlook desktop and from the web version. Drag and Drop works when using Edge and Chrome. This is not a major issue, since customers can use the other browsers, but since they would prefer to use Firefox, a fix would really be appreciated. :-)
Angefügte Screenshots

Ausgewählte Lösung

This has been fixed but unfortunately the fix was too complicated to backport to the ESR.

https://bugzilla.mozilla.org/show_bug.cgi?id=580928

We have a new ESR coming out in the next month (115) and it will work there.

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (5)

more options

Ausgewählte Lösung

This has been fixed but unfortunately the fix was too complicated to backport to the ESR.

https://bugzilla.mozilla.org/show_bug.cgi?id=580928

We have a new ESR coming out in the next month (115) and it will work there.

more options

Thank you Mike. We will wait patiently with fingers crossed for the Version 115.  :-)

more options

It's in beta right now so you can test it.

more options

Hey Mike,

I just downloaded and tested 115.0.2esr (64-Bit) and the drag and drop worked perfectly!

Thank you so much for your help.

more options

That's great to hear!