We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ID NUMBER DATE SUBMITTED bp-cbdecdd6-b2dc-4d17-b4c7-044f40171205 12/5/2017 bp-43a475d5-685a-4e5f-a7d8-87b800171205 12/5/2017 bp-390439a1-accf-4607-b2f4-8a9770171205 12/5/2017 bp-7ca3074b-d22e-4ade-9a78-381651171127 11/27/2017 bp-7fc5d3c8-5ccd-412e-859b-5048a1171110 11/9/2017

Has anyone analyzed these crash reports yet?

Have you followed and tried all steps in the Firefox crashes article given above? Also, do crashes occur when you disable the BitDefender Wallet add-on only? If you can’t find it in Firefox, try disabling the feature from within BitDefender (I’m not familiar with the product).