Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Learn More

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

FF Crashing, Acting Erratic (Slow, Pages not Displaying Correctly): Want to Uninstall LAST Update

  • 1 odpověď
  • 1 má tento problém
  • 4 zobrazení
  • Poslední odpověď od Paul

jj
jj
more options

I reinstalled FF a few weeks back, and it's still crashing way too much. Pages are taking forever to populate, some pages on the same site do NOT show "add to cart" but when I tried it on Chrome it worked. This issue is increasing where pages work on Chrome only. I am really frustrated I have to jump hoops just to get something done. I do NOT want to use Chrome.

I did a FF update 2 days ago and this is where the extreme slowness and inconsistent issues started getting bad. I want to UNINSTALL my last update: Version 97.0.2 (64-bit). I'm on Windows 10 which is up-to-date. If I have to unstall FF constantly to fix issues, then I'll remove it completely and find another browser. I can't stand the fact it loads browser extensions I can NOT remove that I do NOT use and taking up precious space, every little bit helps...

I reinstalled FF a few weeks back, and it's still crashing way too much. Pages are taking forever to populate, some pages on the same site do NOT show "add to cart" but when I tried it on Chrome it worked. This issue is increasing where pages work on Chrome only. I am really frustrated I have to jump hoops just to get something done. I do NOT want to use Chrome. I did a FF update 2 days ago and this is where the extreme slowness and inconsistent issues started getting bad. I want to UNINSTALL my last update: Version 97.0.2 (64-bit). I'm on Windows 10 which is up-to-date. If I have to unstall FF constantly to fix issues, then I'll remove it completely and find another browser. I can't stand the fact it loads browser extensions I can NOT remove that I do NOT use and taking up precious space, every little bit helps...

Všechny odpovědi (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.