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Why does my Firefox browser keep crashing? It has crashed seveal times in the past few days. I'm not a computer geek, so I don't know what to do or ?

Přidáno

It seems to crash after I have been on for a while, not at startup. Usually if I have more than 1 tab open. What's up?

It seems to crash after I have been on for a while, not at startup. Usually if I have more than 1 tab open. What's up?
Citovat

Další informace o systému

Nainstalované zásuvné moduly

  • Shockwave Flash 32.0 r0

Aplikace

  • Firefox 68.0
  • Identifikace prohlížeče: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL podpory: https://support.mozilla.org/1/firefox/68.0/WINNT/en-US/

Rozšíření

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • iCloud Bookmarks 2.1.23 (firefoxdav@icloud.com)
  • MSN Homepage 1.0.3.3 ({ff5a3a9f-9fba-4335-a208-c85db15056e5})
  • RoboForm Password Manager 8.5.8.15 (rf-firefox@siber.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Webroot Filtering Extension 1.10.0.6 (webrootsecure@webroot.com)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u'blocked-driver'}
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22807
  • driverDate: 4-21-2010
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 8.15.10.2119
  • driverVersion2:
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.8a050090f926)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000022f34) EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * tryANGLE * Exhausted GL driver options.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Upravené předvolby

Ostatní

  • User JS: Ne
  • Přístupnost: Ne
FredMcD
  • Top 10 Contributor
4245 řešení 59390 odpovědí

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Bylo to pro vás srozumitelné?
Citovat
My_Cheese_Is_Slippin'
  • Top 10 Contributor
60 řešení 736 odpovědí

Užitečná odpověď

Hi TajasDad, It also looks like your graphics drivers are seriously outdated. Here's a link to Intel Graphics: Automatically update your drivers

Hi TajasDad, It also looks like your graphics drivers are seriously outdated. Here's a link to Intel Graphics: [https://downloadcenter.intel.com/ Automatically update your drivers]
Bylo to pro vás srozumitelné? 1
Citovat

Autor otázky

I downloaded Intel Graphics Driver Support and it came back saying I was all up to date.

I downloaded Intel Graphics Driver Support and it came back saying I was all up to date.
Bylo to pro vás srozumitelné?
Citovat
My_Cheese_Is_Slippin'
  • Top 10 Contributor
60 řešení 736 odpovědí

TajasDad, Interesting. Your System Specs show a driver date of 2010.

Your Crash Reports might offer a little more insight into that.

TajasDad, Interesting. Your System Specs show a driver date of 2010. Your Crash Reports might offer a little more insight into that.
Bylo to pro vás srozumitelné?
Citovat
My_Cheese_Is_Slippin'
  • Top 10 Contributor
60 řešení 736 odpovědí

TajasDad, After we take a look at your Crash Reports we might need to uninstall/reinstall your Intel(R) HD Graphics driver. It looks more complicated than it is:

1. Open the “Run” dialog box by pressing and holding the Windows key and the R key. 2. Type (or copy and paste) the command devmgmt.msc 3. In the Device Manager window click the arrow next to Display Adapters. 4. Right-click on Intel(R) HD Graphics and select Properties. 5. In the Properties window, near the top, select the Driver tab. 6. At the bottom select Uninstall. 7. On the un-install window, select Delete the driver software for this device. 8. Follow the on-screen instructions to complete it and then restart the computer if prompted. Return to the link below to download drivers for Intel. https://downloadcenter.intel.com/

TajasDad, After we take a look at your Crash Reports we might need to uninstall/reinstall your Intel(R) HD Graphics driver. It ''looks'' more complicated than it is: 1. Open the “Run” dialog box by pressing and holding the Windows key and the R key. 2. Type (or copy and paste) the command devmgmt.msc 3. In the Device Manager window click the arrow next to Display Adapters. 4. Right-click on Intel(R) HD Graphics and select Properties. 5. In the Properties window, near the top, select the Driver tab. 6. At the bottom select Uninstall. 7. On the un-install window, select Delete the driver software for this device. 8. Follow the on-screen instructions to complete it and then restart the computer if prompted. Return to the link below to download drivers for Intel. https://downloadcenter.intel.com/
Bylo to pro vás srozumitelné?
Citovat
CiaoBella1 5 řešení 239 odpovědí

FF 69.0.2

I have had several crashes in the past couple of days.

Full & complete crashes. This rarely happens.

Why?

https://crash-stats.mozilla.org/report/index/bfd226d4-01f9-4cf5-9da2-4b9520191010.

bp-020e8ccb-6802-49c7-8aa3-af81a0191010 10/10/2019, 10:26 AM View bp-16947406-0d29-400a-8785-0103f0191010 10/10/2019, 10:26 AM View bp-dc75e719-0527-4278-b0b7-ecd0a0191010 10/10/2019, 10:25 AM View bp-c8369c12-627c-4f8f-a261-e5ed00191010 10/10/2019, 10:25 AM View bp-24d859e9-5973-4880-89fb-384650191010 10/10/2019, 10:25 AM View bp-c31343c4-a7ba-4ab9-8cb6-3a65d0191010 10/10/2019, 10:25 AM View bp-bfd226d4-01f9-4cf5-9da2-4b9520191010 10/10/2019, 10:25 AM View

The 10/2 crash failed to load and the 10/8 crashes that I submitted a few minutes ago are not yet visible.

Thank you.

FF 69.0.2 I have had several crashes in the past couple of days. Full & complete crashes. This rarely happens. Why? https://crash-stats.mozilla.org/report/index/bfd226d4-01f9-4cf5-9da2-4b9520191010. bp-020e8ccb-6802-49c7-8aa3-af81a0191010 10/10/2019, 10:26 AM View bp-16947406-0d29-400a-8785-0103f0191010 10/10/2019, 10:26 AM View bp-dc75e719-0527-4278-b0b7-ecd0a0191010 10/10/2019, 10:25 AM View bp-c8369c12-627c-4f8f-a261-e5ed00191010 10/10/2019, 10:25 AM View bp-24d859e9-5973-4880-89fb-384650191010 10/10/2019, 10:25 AM View bp-c31343c4-a7ba-4ab9-8cb6-3a65d0191010 10/10/2019, 10:25 AM View bp-bfd226d4-01f9-4cf5-9da2-4b9520191010 10/10/2019, 10:25 AM View The 10/2 crash failed to load and the 10/8 crashes that I submitted a few minutes ago are not yet visible. Thank you.
Bylo to pro vás srozumitelné?
Citovat
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