• Solved

All of a sudden my Privacy and Security page in Settings is frozen. I am unable to clear history and data, too!

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be s… (read more)

For years I have clicked on the clear history, clear data and manage data on the settings page in privacy and security--directly after leaving every website, just to be sure...now nothing is happening when I click on them. FF is up to date and nothing is different (that I know of).

Please help. Thank you.

Asked by Hashachar70 4 hours ago

Answered by Hashachar70 39 minutes ago

  • Solved

Cannot change billing method

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing informati… (read more)

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Asked by aomcan 4 hours ago

Answered by aomcan 1 hour ago

Linux mint firefox and google street view

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come b… (read more)

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come black when shifting to street view. My only extension is disabled, hardware acceleration unchecked, cache cleared and cookies cleared. I have made fresh install and nothing help. Troubleshooting mode allow street view to work fine but normal mode don't work. Google chrome work good. Chromium work good. And finally, Firefox work ok on my Linux mint LMDE 6.

Any idea where to go to solve this issue?

Thanks for your support

André

Asked by A Guertin 3 days ago

Last reply by A Guertin 2 hours ago

'Download bookmarks from Mozilla website

Hey there! It seems that my bookmarks are gone. I only see the place holder for them, but no link or anything else. What can I do? Is there a way to import the bookmarks … (read more)

Hey there! It seems that my bookmarks are gone. I only see the place holder for them, but no link or anything else. What can I do? Is there a way to import the bookmarks from the Mozilla website? Curiously the bookmarks on Firefox Android are there, but I can't see an option to export the list from there. Many thanks for any help! Best, Wolfram

Asked by w.lange 11 hours ago

Last reply by w.lange 2 hours ago

Opt out of new AI features

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Hav… (read more)

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Having AI shoved down my throat from every corner of the internet is kind of frustrating.

Asked by kipislekkerrrrgggg 2 weeks ago

Last reply by loner_uno 2 hours ago

Default search engine in Firefox 144.0.2/Windows 11

What is it with my default search engine constantly being changed behind my back? Is the Firefox update doing this? Is something else? Can't it be locked down so that onl… (read more)

What is it with my default search engine constantly being changed behind my back? Is the Firefox update doing this? Is something else? Can't it be locked down so that only I can change it in the Settings menu? It really annoys me that I suddenly find I'm doing a google search when I, after research and deliberation, set the browser to search with DuckDuckGo.

Asked by Icarus 3 hours ago

Bookmark

previously all the bookmarks were showing on the firefox left side , now all the bookmarks are gone . However when we are trying to import the bookmarks from other browse… (read more)

previously all the bookmarks were showing on the firefox left side , now all the bookmarks are gone . However when we are trying to import the bookmarks from other browser the option is not responding or working, So how can we get back those bookmarks?

Asked by franco_roy 3 hours ago

Video file cannot be played

This video file cannot be played.(Error Code: 102630) I’m getting this error for some reason, and I can’t figure it out. I’ve tried downloading various support files for… (read more)

This video file cannot be played.(Error Code: 102630)

I’m getting this error for some reason, and I can’t figure it out. I’ve tried downloading various support files for different codecs, yet I still can’t play videos on websites or live videos like YouTube livestreams.

I’ve tried reinstalling the browser, VLC, and updating the media drivers, but it still doesn’t help. The same videos run fine in other browsers like Edge, but for some reason, they won’t play in Firefox.

Asked by Fertnado Carpio 3 hours ago

HOW TO ADD EXT TO THE RIBBON UP TOP

Anyone use LastPass? Do YOU have any hair left? How do I put that extension up at the top. Where my red arrow points? ALSO...... Im entering the email and password i sw… (read more)

Anyone use LastPass? Do YOU have any hair left? How do I put that extension up at the top. Where my red arrow points? ALSO......

Im entering the email and password i swear dozens of times every day...it never works right, ALWAYS need one or both lines filled in.  I DONT CARE IF IT DOESNT WANT ME TO SAVE THE PASSWORD. GOD KNOWS its NOT retaining it!  OK, im 75 years old. HAVE I LOST MY MARBLES?

Asked by Shandy 3 hours ago

Duplicate install of Firefox

Hello all! I've started having an issue in the last few days, with apparently two separate Firefox installs. A few days ago I was greeted by a fresh, blank install of Fi… (read more)

Hello all!

I've started having an issue in the last few days, with apparently two separate Firefox installs. A few days ago I was greeted by a fresh, blank install of Firefox and had to set everything up and sign in as I usually would on a fresh system install. Today, however, I somehow managed to launch both of them at once (I don't know how, as I just use the UI shortcut). After closing both fully, I can now only start the "old" one via the shortcut.

OS: Bluefin / Fedora 42.20, Gnome 48.6

According to the list of flatpaks, only one is installed. Unfortunately that's roughly where my knowledge of Linux ends, so I can't troubleshoot this further. Help will be apprecciated, as I don't want to roll a die on which of these will start up every time I reboot.

Asked by Giklab 2 weeks ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

If searching in the address bar and switching to a different tab, Firefox will switch back to that tab when loading is complete

Hi! I am having a problem with Firefox where: - if I am searching in the address bar in one tab (tab A), - but then before that finishes loading, I switch to a differen… (read more)

Hi!

I am having a problem with Firefox where: - if I am searching in the address bar in one tab (tab A), - but then before that finishes loading, I switch to a different tab (tab B), - Firefox will switch me back to tab A once tab A finishes loading. It's not immediate and is a little aggravating as it pushes me out of what I was already doing.

I'm currently on Firefox Beta (145.0) on Windows 11. I've tried the "When you open a link, image or media in a new tab, switch to it immediately" setting.

Asked by Simon 4 hours ago