Tots els productes Support Forum

I just updated to version 115.11.1 and now if I delete a message in my unified Inbox, sometimes it deletes and quickly comes back and sometimes it just stays there and I cannot delete again (delete is greyed out). Sometimes it does go into trash but still shows in inbox. In my server settings for that email I have the deleted email set to go to trash for that inbox. Suggestions?

I might give you more info..it seems now if I delete the message either by right clicking or top menu delete, it sends to the trash but stays in the inbox (sometimes it goes away but comes right back). If it stays in the deleted unified folder and I empty that trash folder it comes off the inbox. I have W10..and mail is from Yahoo Cox conversion that was working fine until this update today. Yahoo does seem to be much slower than Cox was so I am trying to be patient and wait but it stays in the inbox until described. The bottom taskbar icon still shows a mail in the inbox too even though it is in trash or even emptied. I have to close TB and go back or say to close window for this new mail icon to clear.

I have also discovered if i send an email from my iphone, eventually it comes into TB but if I delete it on my phone it is gone in TB but is NOT in TB trash but it does eventually show on my iPhone trash...the only way i could see this is to remove Trash from that email account in the unified section and then it shows in the regular trash for that email...seems maybe the unified folders have issues after this update ..this is getting so frustrating...and surprised there has been no response to this help question either..I checked my email here and it is correct..

In box emails on my desktop computer disappear without trace, mail that is in deleted & archive accounts are still there. These emails are still on the server as all these mails, thankfully, are my laptop

Thunderbird 115.11.etc has become seriously slow when deleting or moving emails - the first one goes quickly but then it all slows down for the second and subsequent emails. I have found that this is a Virus checker issue - I use Microsoft's own defender software on Windows 11 - and have now eliminated the problem by making an exception in the virus software to the TB profile folder. My question is: how safe is this - I don't want to allow virus attacks in email but at the same time I don't want the slow software! What do you suggest? Thank you

I have tried multiple times to add an email account to thunderbird in windows but I keep getting the error, "Unable to log in at server...". I know the details are correct as I'm copying and pasting them from my password manager so I'm not sure what the problem is.

On 5th June I received the following message when I opened up my email.

Warning: Potential Security Risk Ahead. Thunderbird detected a potential security threat and did not continue to live.thunderbird.net If you visit this site attackers could try to steal information like your passwords, emails or credit card details.

I have not received any emails since then. Nor able to send any. I can receive and send my emails through my Mail provider- Telstra Bigpond and also receive and send on my Apple iPad and Phone. I have tried turning the computer on and off but this does not help although I am no longer receiving the warning message. Hope you can help fix this. Regards Dawn Howell

I keep getting the following mesage, this has started all of a sudden, computer did a windows 11 upodate yesterday.

Sending of the message failed. An error occurred while sending mail. The mail server responded: Sender Policy - Relay Denied 211.30.49.152 authenticated connections ONLY. OB303 e{391cd896-4e9f-4d6a-9932-850a9ace859b}. Please verify that your email address is correct in your account settings and try again.

For the last 2 or 3 days I have been receiving the above message when accessing emails. I have experienced this problem occasionally in the past and for a day at most, the problem usually associated with virginmedia. However this is now proving to be disruptive and I don't where the problem lies, with Thunderbird or Virgin. None of my settings etc. have been changed and I can access everything if I go directly to the virginmedia website but the handling of the emails is cumbersome. Any ideas?

Hi all,

Sorry for asking again, but after reading all the posts here the problem is still occurring.

When I launch Thunderbird, I'm asked for new data (Account Setup), like there is no profile available.

The application seems unable to locate or recognize my existing profile, but the profilefolder exists and its almost 90Gb of data. Should I complete Account Setup windows with my data?

Please help me! Tried with thunderbird -p command to repair or select another profile but with no success !

- installs.ini Default=Profiles/xxx.default Locked=1

- profiles.ini

Default=Profiles/xxx.default Locked=1 [Profile0] Name=default IsRelative=1 Path=Profiles/xxx.default Default=1 [General] StartWithLastProfile=1 Version=2

User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.11.1 OS Windows_NT 10.0 19045

Thank you !

Since Thunderbird updated to 115.11.1 (64-bit), , the DEL key no longer deletes messages from within the message window. It DOES still delete the messages from within the message list. Any ideas as to why?

I set up a new Windows 11 PC (64-bit) about 2 months ago, and installed Thunderbird Supernova. I allowed MTS to choose all the settings and everything was working fine until about 3 weeks ago I am now running version 115.11.1 (64-bit). I noticed that many messages I recieve at scheduled times every day were not appearing in my MTS message list until sevveral hours (a few actually took 3 days) after their normal delivery times. Checking with the senders revealed no change to the time they were sent. Looking at the messages when they appeared showed that they WERE received on time. Logging into the web interfaces for Gmail and Comcast/XFINITY email revealed that the messages were arriving on time. The only logical conclusion is that MTS has a problem in its IMAP protocol implementation that does not recognize new/unread messages as such, and therefore does not retrieve them. I am legally blind, and up to this point, mTS is the only fully accessible, easy-to-keyboard-navigate email program.

Thunderbird has suddenly stopped pulling in email, please help. It just says 'Checking mail server capabilities'. I have changed no settings at all. Webmail works. Email on my phone works. So it's not the ISP or the server or anything like that. It's just on Thunderbird where I can't do anything, but I've not changed anything so I don't understand.

When I try to send email it fails and says: Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match the server’s certificate. The configuration related to mail.mandyhaggith.net must be corrected.

So please can you tell me how to correct the configuration?

Thank you for any help you can offer.

Best wishes Mandy

I have tried nearly everything on all the forums and help sites to no avail. I still get the error message that my message cannot be sent. Most of the time I get the server response as [C20]: message blocked. I have triple-checked my SMTP server settings and password, uninstalled TB and re-installed. TB seems to have recently changed the profile in use, so it no longer has all the files in Mail\Local Folders it used to have. I'm thinking I need to create a new profile but I don't know how to do that.

I have been reading the NYTimes on Firefox for a long time, but it appears that I got logged out without knowing it. I could not log back in even though I used the correct email address and changed my password twice. I can log in on other browsers using my latest password. I called the Times and the person with whom I spoke, after trying to get me logged in, finally said that this is a known problem with Firefox. He did not have any idea about the cause or what I could do; he simply told me to use another browser. I use Firefox for almost everything and this is, to say the least, an inconvenience--for instance, if the Times sends me a link to an article by Thunderbird (which is my email program), I can't read the article but have to find it on another browser. Are you aware of this problem? Do you have any suggestions for how I might log in despite it? Do you know the cause of the problem and whether Mozilla is trying to fix it?

Versions: Firefox: 127.0 (64-bit) Linux: Ubuntu 22.04.4 LTS

Description: After some time, and (under unknown conditions), the input delay will shoot way up. Like 20-30 seconds.

Strangely enough, this only applies to keyboard inputs. I can change my tab with my mouse, I can click on things, no issues there. But any keyboard interaction is hugely delayed.

This does not fix itself until I close my browser and restart it. Closing the browser is always broken here too, if I close the browser with the [X] exit button, I then need to kill the process because it just hangs. It blanks out the contents of each tab like it's preparing to close them, but it just doesn't ever complete the task without a manual kill.

CPU usage and memory usage are relatively low; significantly below my system's limits.

I've already tried this suggested fix, to no avail.

The frequency of this is only about once a week at most, usually once a month, so it's not a huge issue, but I'm just worried about this occurring during a critical meeting or something later. Having this impending restart needed is kind of worrying for critical usage times.

I'm working on developing a website that uses WebGL in it, but sometimes some bad code will cause WebGL to crash. The issue here is that once that happens, I have to go into troubleshooting mode and back out before it starts working again. Is there any way to make it so that WebGL works after it crashes?

I am trying to access websites that use three.js. When I initially start, the website runs too slowly to be usable, but if I tab out for some time and then tab back in, the website runs at normal speed for a bit before slowing down again. I cannot find any solutions to this problem nor anyone else who had the same problem as me.

OS: Windows 11 Home 23H2 (22635.3720) Firefox Version: 126.0.1 GPU: GIGABYTE NVIDIA RTX 4060 Ti 8GB GPU Drivers: Game Ready 555.99

Hello! A year or two ago I ran into a problem. While Firefox is checking for an update, it does not load any sites. I have to wait about 5 minutes each time before I can start using the browser. It is incredibly annoying. Has anyone encountered this kind of problem?

Hello,

My boss, (small family business) insists on using Thunderbird for the business. He sends and receives hundreds of emails every day. Often times has 20+ email tabs open at the same time. It's become such a problem that I have purchase larger SSD drive because he was always running out of storage space on his PC. His Thunderbird file is currently over 12 gig.

The main issue is: He will have several emails open and will start to reply to a customer. When he hits reply, the body of the email references data from an really OLD previous email that was either archived or deleted. Most of the time these are emails that were previously deleted. Then he goes back to his Inbox to try to find the original message and it cannot be found and is missing. He then finds the original email on his iPhone Inbox (Same Email Account - IMAPED to his phone) then forwards it to himself, in order to obtain the original contents of the message again. Sometimes the reply box has data from multiple old emails! It's hard to explain.

This goes on and on and he's driving me nuts, as I'm the local "Mr. IT Fix it." for the company. Although, I have no formal degree or training in such things. My background is in Accounting. LOL

From reading other forums, this appears to be either an IMAP Indexing or Email Deletion Retention policy issue? But it's just really beyond me!

Both myself and a family friend who actually has IT support exp. have told him to stop using Thunderbird for Enterprise use, and migrate to a more appropriate application. But he doesn't want to have to learn anything new or complicated.

Any thoughts, suggestions, other places where I can find a possible solution?

One other thought: This issue does goes go away (albeit Temporary) when I clear his system cache and Force ALL Thunderbird folders to Compact. Thank you!

If the above data is too vague, I can try to provide steps to replicate and screenshots on the next time this happens. Which is often. However, it is almost impossible to replicate on demand.

Additionally - I've read in other forums of similar issues where they were related to indexing and IMAP syncing across multiple devices. One person commented - that it was a deletion retention failure policy within Thunderbird. Something to the effect of, Thunderbird never really deletes emails when you press delete on the desktop application. The email is marked for deletion but all of the email headers and data is still stored in the active cache, or something like that. - And apparently, there is a lag in time that the server or servers update a deletion request if the email is deleted from another app. His primary email host is Comcast.net. So, he's using Comcast Webmail, Thunderbird Desktop, and iPhone 13 mail app. via IMAP, all for the same account that has about 10+gig of stored emails. Oh, he currently has threads turned off by request. Storage cache is currently set to 650mb.

Any help, suggestions or solutions are greatly appreciated. If you have any areas that need clarifying, I would be happy to take screen shots or provide additional data in order to find a valid resolution, as he's not interested in migrating to Outlook or any other Enterprise application.

Thank you!