সকল প্রোডাক্ট সহায়তা ফোরাম

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

Hi I am having problems with Thunderbird, i’m not sure if it’s to do with a windows 11 update or something else. Thunderbird is not responding also at the start of the ‘not responding’ emails from one of my accounts disappeared and then gradually started to reappear but didn’t get up to date and now just not responding st all. I have tried various things to resolve this, uninstalling and reinstalling Thunderbird, doing this and opening my pc in safe mode, doing this and opening Thunderbird in safe mode. Deleting and reinstalling the latest windows 11 update, reinstalling the latest Thunderbird update. I don’t know what to try next? I read somewhere to delete your profile, after saving it, and getting a new profile but no idea how to do this. Any help appreciated.

Hello, since the latest version of Firefox, as always, it breaks now if I want to enter instantgaming or it does not enter no matter how much I click on enter or in kinguin.net, when it asks me for the recapcha, it stays in an infinite loop and does not show the images. .

I have done safe mode and installed firefox from 0 and nothing, it is tedious that at this point a browser that has been having this type of problems for years because in opera, edge they do not give me these errors, it is tiring to always have to have a browser that fails due to anything.

I look forward to your help, thank you

Need help figuring out why Firefox has a memory leak after an extended use of Firefox browsing. Don't know if its the result of an extension having this issue, or if its a Firefox bug. I have also provided my troubleshooting information, and a link to my memory usage is listed below for download: https://1drv.ms/u/s!ArspaZQCMwZ-iLU_CckOfLkl9DlETQ?e=MuIqsO Thanks in advance!

It all started about 3 days ago. I was having problems accessing my att.net email account on both my iMac running Thunderbird 115.10.1 and on my iPhone running iOS 17.4.1. I changed login password and was able to get the mail on iPhone, but not on the computer running Thunderbird. I got the settings information for both POP3 and IMAP from att. I first tried to go into Thunderbird and was able to find the email protocol settings and they were correct for POP3, but still not retrieve email. The error message I last received is, "Sending of password for user ******@att.net did not succeed. Mail Server inbound.att.net responded:[SYS/TEMP] Server error - Please try again later.

I am using Firefox 125 in Windows 11. And this just happens recently.

Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. The Firefox UI freezes (before the dropdown list of addresses is shown). The video/audio/other effects are still working, and from task manager, it does not cost more CPU/mem than usual. But it does not response to key press or mouse action. All I can do (that I know of) is killing the processes. The problem does not seem related to "current" webpage I am browsing. And I have not installed new addons for a few months.

Any idea what should I look into?

Comments on YouTube videos are no longer visible after Firefox version 115.10esr update. They do however work on my other computer which also has Firefox but not an esr version since it has a more current version of windows. I tried deleting all cookies and cache, starting in safe mode, disabling ad-blocking on YouTube but nothing worked. I'm thinking of rolling back to the previous update but would rather have this problem fixed.

The news reader (powered by Technavia) for the Tucson Daily Star starts OK but continually slows down and eventually Firefox hangs and is non responsive. It happens in different places. The same news reader works OK in Edge or Chrome. Any idea how to trouble shoot this?

Mike Mulcahy

I've been trying to connect to discord for a while, left it on for 2 hours and hasnt loaded. when i opened the console log, all it said was "Firefox can’t establish a connection to the server at wss://gateway.discord.gg/?encoding=json&v=9&compress=zlib-stream" all over. Please help.

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but does NOT allow to copy anything.

Thunderbird Error Message (attached). Sending of the message failed. The message could not be sent because connecting to the Outgoing server (SMTP) cs15.uhcloud.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

What is the phone number for support?

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you may have too many cached connections use IMAP Advanced Settings to reduce cached connections" Then things continue on for probably 5 to 10 mins. sending login info, looking up IMAP, checking mail server capabilities, looking for folders, sending login, opening folder box, downloading

Eventually email inbox and messages come up. I can send, receive and send mass mailings but when you read a message and want to go back to the inbox you have to scroll all the little boxes at the top of the screen back to the one that says "inbox".

I need someone to remove the cached connections. Pat Blackburn

So I noticed an issue with certain websites a few days ago. I was trying to make a hair appointment online, it was asking me to fill in my email, and the box wouldn't let me click on it. I used a different browser, and it worked just fine. Same thing today: I was trying to make a lab appointment, the next step was verifying I'm not a robot, I clicked the box, and it had a loading circle eternally. I tried it on a different browser, and it worked within seconds, no loading. I've never had this issue with Firefox before! I tried clearing my cookies and cache, and that didn't do anything unfortunately. Let me know what I can do to fix this problem! I normally loved Firefox and it's my main browser, so I'm hoping to resolve this issue. Thanks so much!

I am trying to send out an emergency email asking for GoFundMe contributions to a very large amount of addresses. Thunderbird has suspended my ability to send emails completely. Please help, this needs to be done immediately. Here's what Tbird is now saying: "Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: <wdr@nc.rr.com> service deferred. Too many recipients in a short amount of time. Please try again later. AUP#Out-1440."

I think this is unreasonable. I understand the need to fight spam, but this most definitely is not that.

I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com

When I called Ancestry, they suggested I use a different browser (: - but when I did, I was able to open the hints Firefox won't open. What is the problem? I was also told that another Ancestry user had called in previously with the same problem. PLEASE fix this!

If it helps, I use Windows on an HP Envy laptop (have for some time - wasn't a problem before a month or so ago). Will I hear back from anyone as to when this might be addressed/fixed?