সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 উত্তরসমূহ
  • 7 এই সমস্যাটি আছে
  • 5 দেখুন
  • শেষ জবাব দ্বারা mattknight26

more options

keep crashing on start up, see the window offering recovery of previous pages for a split second then get crash screen asking if want to restart

keep crashing on start up, see the window offering recovery of previous pages for a split second then get crash screen asking if want to restart

সমাধান চয়ন করুন

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-1ae41650-4b0b-45bc-8f90-f515a2111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 1

All Replies (2)

more options

চয়ন করা সমাধান

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-1ae41650-4b0b-45bc-8f90-f515a2111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.