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FF 3.6.10 hangs when opening Tools:Options

  • 7 উত্তরসমূহ
  • 5 এই সমস্যাটি আছে
  • 30 দেখুন
  • শেষ জবাব দ্বারা jona

jona
jona
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Precisely, with ff open if I select Tools:Options the pull down closes but nothing happens. If I click the mouse on the desktop I get an hourglass and nothing else happens. IfI click again, the ff title bar shows (not responding)...and nothing happens.

This also happens in safe mode with allplugins and extensions disabled and my antivirus disabled.

I've been using FF for years and never had such problems.

Can anyone help


jona

Precisely, with ff open if I select Tools:Options the pull down closes but nothing happens. If I click the mouse on the desktop I get an hourglass and nothing else happens. IfI click again, the ff title bar shows (not responding)...and nothing happens. This also happens in safe mode with allplugins and extensions disabled and my antivirus disabled. I've been using FF for years and never had such problems. Can anyone help jona

All Replies (7)

cor-el
cor-el
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  • Top 10 Contributor
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Try "Reset all user preferences to Firefox defaults" on the Safe mode start window.

bbritten
bbritten
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Check to see if you have an old version of TortoiseCSV: https://bugzilla.mozilla.org/show_bug.cgi?id=575787. If so, uninstall or update it and your FF will stop hanging when selecting Tools --> Options.

jona
jona প্রশ্নের মালিক
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Cor-el and bbritten, neither answer helped. Resetting didn't help and I don't have the TortoiseCSV

cor-el
cor-el
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  • Top 10 Contributor
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You can try to delete downloads.sqlite and mimeTypes.RDF in the Firefox Profile Folder

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

jona
jona প্রশ্নের মালিক
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that didn't work either

cor-el
cor-el
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  • Top 10 Contributor
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Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

jona
jona প্রশ্নের মালিক
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Did exactly as suggested. Same problem! Hangs in safe mode too