Firefox crashes
ID: 13351b05-3fb5-4a1c-9353-4b6212160629 ID: c1961a48-0f57-481b-9078-b56592160629 ID: 61a73724-8038-4035-a21f-90f992160629
All Replies (6)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-13351b05-3fb5-4a1c-9353-4b6212160629
Signature: mozilla::layers::Layer::SnapTransformTranslation
No other information +++++++++++++++++++++++++++++++++++++++++++ bp-c1961a48-0f57-481b-9078-b56592160629
Signature: mozilla::layers::Layer::SnapTransformTranslation
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++ bp-61a73724-8038-4035-a21f-90f992160629
Signature: mozilla::layers::Layer::SnapTransformTranslation
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
The signature includes references to gfx/layers/ files, so could be related to hardware acceleration.
- Firefox 47.0.1 Crash Report [@ mozilla::layers::Layer::SnapTransformTranslation ]
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Thanks for your response. unfortunately none of the solutions fixed my issue. Below are the latest crash reports.
5430a7f1-b1c2-466d-8140-a14ec98e04d4 1/07/2016 9:01 AM
bp-6553094f-0947-4cc8-8e52-3c86d2160630 1/07/2016 8:59 AM
3994e936-7551-4406-822f-f80ee019f918 1/07/2016 8:59 AM
bp-bc2a803f-7829-45e1-a8bf-0c3d32160630 1/07/2016 8:51 AM
bp-41a82d38-e5d8-4e0f-a9f4-b15c92160630 1/07/2016 8:43 AM
bp-edd5f8dd-3f37-45cc-a352-2c6892160630 1/07/2016 8:31 AM
0a9e622e-6d56-4699-90dd-f934dc39d157 1/07/2016 5:34 AM
Try to disable color management to test if it is caused by a problem with color management. You can set the gfx.color_management.mode pref to 0 on the about:config page to disable Color Management. You need to close and restart Firefox to make the change effective. See:
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
Tried color management, no success. Here are the latest crushes
c2130ad9-5a83-446e-99d1-2954c364a91d 1/07/2016 9:55 AM
bp-35f30eb8-ad56-47ed-a4a5-e91ef2160630 1/07/2016 9:55 AM
bp-d5046470-6bf2-4435-9f39-223c92160630 1/07/2016 9:52 AM
a67b1239-6303-4e20-8660-c8376ea56c32 1/07/2016 9:07 AM
4738b73e-676c-4d38-8ade-5b04a6203a0c 1/07/2016 9:04 AM
Still no luck; here are this mornings crash reports
9d58a5aa-2df2-4efe-912f-dd674f331579 2/07/2016 9:26 AM
45fe8ee5-757c-463c-ad0b-453cb8ca9ea1 2/07/2016 9:23 AM