সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The Sync log-in page is blank.

  • 8 উত্তরসমূহ
  • 14 এই সমস্যাটি আছে
  • 166 দেখুন
  • শেষ জবাব দ্বারা cor-el

more options

I just re-installed Windows 7 Pro and downloaded the newest version of Firefox. When I try to log in to Sync, I get a blank page that says "about:accounts" in the address bar. How do I access Sync?

I just re-installed Windows 7 Pro and downloaded the newest version of Firefox. When I try to log in to Sync, I get a blank page that says "about:accounts" in the address bar. How do I access Sync?

সমাধান চয়ন করুন

hello, i think you'll also have to allow third-party-cookies for the firefox accounts sign-in site to work...

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 1

All Replies (8)

more options

চয়ন করা সমাধান

hello, i think you'll also have to allow third-party-cookies for the firefox accounts sign-in site to work...

more options

Make sure that you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use ask me.

more options

Initially, I had cookie options set to 'Ask every time' and 'Never accept 3rd party cookies.' So, the cookies were the issue.

In the troubleshooting process, I also tried 'Ask every time' and 'Always accept 3rd party cookies,' but that did not work. It never prompted me to accept a cookie. So, I had to enable accepting all cookies while I did the sync setup, then change it back.

Thank you for the help!

more options

How do I allow the cookies?

more options

psop has created a new question, so lets continue there.

more options

I just reported this same issue. I was able to fix it once I opened firefox in safe mode. This disabled all my plugins and add ons. So something I had in add ons/plugins was keeping it from opening. This same blank page was happening when I opened gmail too but that also got fixed.

more options

If you have any extensions that can block cookies or other content then check their settings.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Note that at least you need to allow cookies for the accounts.firefox.com domain