Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox can't be opened on Windows 2010?

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 3 দেখুন
  • শেষ জবাব দ্বারা philipp

more options

After I upgraded to Firefox 33 the screen comes up black. I deleted Firefox and reinstalled--same issue. Thanks. PS not terribly computer savvy.

All Replies (1)

more options

hello revkgj, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems