Thunderbird Support Forum

I've been using Thunderbird for over 25 years and have always loved it. Recently, my emails are all messed up. When I receive, there are 3 sections: the top shows the From, Subject, and Date as it is supposed to do. The middle section is the problem: it shows all kinds of stuff I'm not interested in, such as Message ID, In reply to, References, User agent, X-Authority-Analysis (which is full of nonsense), and below that all kinds of stuff that makes no sense at all (not English). And the 3rd section is where I respond. How do I get rid of that middle section? All I want is what the writer wrote and what I should reply to. That's it. What happened to T-Bird?

Here is a very tiny portion of that middle, illegible section: <v-dpfdcc_lllpljofc_fkjkddff_fkjkddff_a@bounce.e.traindemocrats.org> from p-impin005.msg.pkvw.co.charter.net ([47.43.26.146]) by p-mtain015.msg.pkvw.co.charter.net (InterMail vM.9.01.00.037.1 201-2473-137-122-172) with ESMTP id <20240607200201.KKSQ3703.p-mtain015.msg.pkvw.co.charter.net@p-impin005.msg.pkvw.co.charter.net> for <advenosa@cinci.rr.com>; Fri, 7 Jun 2024 20:02:01 +0000.

My name is Al Venosa, and my email address is advenosa@cinci.rr.com. Thank you.

I have two email accounts on my website that is hosted by Hostpapa. Years ago I successfully set up email for both accounts in Thunderbird. Recently (probably after an upgrade) one of the accounts stopped working and I get a timed out message when fetching email messages. After checking the server settings and password were correct the problem was not fixed, so I deleted the account and tried to re-add it in Thunderbird. The incoming and outgoing server settings are correct as is the password. I know the password is correct because I can successfully login to the account using webmail. I received the following error message on the "Setup your Existing Email Address" page. The message appears above the "Checking Password" button.

"Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsiMsgAccountManager.createIncomingServer]

The password on the account is 16 characters long and contains the following special characters: "!#"

I am using Thunderbird version 115.11.1 (64-bit) - on the esr channel

Can anyone help?

I have created an entry in my Personal Address Book. When I am in that address book I click on the Import tab. I select CSV file. It provides me a File Dialog to select my CSV file. But then it provides me with a File Dialog to select an address book file. The address book I want to use is the one I am currently "in" in the program. But if I for some reason I wanted to import into another existing address book, I should either have to get "in" that one, or it Mozlla Thunderbird would list the address books it knows about as a selection.

It appears I am supposed to select the file that Mozilla Thunderbird created somewhere. From a search it appears (this is on Windows 11) from the App Store that is somewhere in ..\AppData\Local\MozillaThunder.MZL_h<numbers and letters>\LocalCache\<Roaming | Local>.

I don't understand why I am choosing a file that is already open in Mozilla Thunderbird?

The last time I upgraded my long time Thunderbird account, everything crashed and I lost all my contacts and bookmarks! Why should I ever upgrade again? I reported this a year ago or so and never got any response or help.

Hello, I am trying to migrate from my Zoho mail server to Thunderbird, but for the last few days, Thunderbird does complete fetching the remaining emails from the Zoho Server - or so it seems. As you can see in the pictures attached, in the morning I clicked on "Get Messages" and I could confirm that Mozilla connected to the server and started fetching emails (there were more than 3000 emails pending), but after a few hours, I am back to the same amount of emails as when I started in the morning. You can see from the pictures that the inbox has 60,031 or 60,046 (i don´t know which one is correct). However, the most recent email being displayed is dated 03/06/2024 (which is wrong) and then there is a blank between emails from Jauary 11th to May 15th. Could also it be that Thurderbird´s time stamp is wrong? Why can´t I see any of the emails I received today, for example? Any help would be greately appreciated. Thank you. (the attached pictures have the time on the filename.)

Why don’t you guys grow up and just charge money for the application like every other successful app? Stop begging for contributions and just charge a fee for the app. I think you’ll find you’ll do quite well and you’ll stop nagging the rest of us who are paying. You all are stuck in this FOSS ideology. It doesn’t exist, Yes, there have been quite a few “Free“ applications developed, but they were funded by someone donating. Usually some liberal cause. Just charge for the app and move on. You will find that you will have a steady stream of income and you’ll be able to develop it more consistently. You might be able to innovate. Who knows, you might even be able to develop a UI that doesn’t look like it was designed in 1995

Good Morning

Please advise if we can get a solution for this problem.

I have a business email account, its desk space was about to be full

I deleted the account from the c-panel and re construct it again with the same settings.

I discovered that I can`t no longer see the old inbox and sent files, they became empty.

I use Thunderbird to read the email

Is there any way to get the old profile so that i can get the old inbox and sent items

Regards Khaled

TIA , Time to Migrate TB Portable to new computer : I was advised that all need to do is Copy this Folder C:\ThunderbirdPortable to new computer . But that doesn't bring over all my email accounts . Pls , what else do I need to do ? Thanks...

Hi all. I had a hard drive failure and managed to mostly clone the old drive to a shiny new one. There were errors logged during the clone and TB appears to be a victim of those errors.

Win 11 x64.

When I launch TB I get the icon on the taskbar but no main screen. If I hover over the icon I see a small box with the TB logo top left where you’d expect it, and Home next to it. Clicking it has no effect. TB appears to be functioning because new emails are being filtered according to the Rules, as witnessed on my phone.

I tried reinstalling 115.11.1 with no change. So obviously somethings fubar with my profile. What is the best way to proceed? Obviously I’d like to avoid having to set up all my email accounts plus the associated rules etc if it’s possible. I use IMAP if it’s relevant.

Thanks in advance, Tony

My emails do not download into my email "in" box as they used to do. I get the following message when I try to log into my emails.

Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

Can this be fixed? Can you help me to fix this problem? Thanks, Michael.

Hi, I have been using thunderbird with two accounts. One day one account decided that won't get new messages, so I deleted that account, tried to add it again and it is showing me mistake: Unable to log in at server. Probably wrong configuration, username or password. I am 100% sure, that all the credentials are correct. Could you please try to help me?

i SET UP THUNDERBIRD ON MY NEW COMPUTER, SUCCESSFULLY, BUT THREE DAYS AGO MY WEB HOST/SERVERS UPGRADED THEIR SYSTEM. i SPENT THREE DAYS SORTING OUT NEW SETTINGS. CONFIGURATIONS, PASSWORDS, ETC, TO GET IT ALL WORKING, IT WAS DIFFICUL BUT IT NOW WORKS. HOWEVER, I HAVE MANY FOLDERS OF MAIL ,AND MAIL NOT IN FOLDERS, IN THEUNDERBIRD ON AN OLDER COMPUTER. i WANT TO IMPORT THOSE FOLDERS OF MAIL, AND ADD THEM TO MY NEW COMPUTER THUNDERBIRD INBOX SET UP, BUT I DO NOT WANT TO IMPORT THE OLD SETTINGS AGAIN!" THAT COULD BE A DISASTER. I JUST WANT THE MAIL AND THE FOLDERS. ALL THE VIDEOS i SEE ARE TO IMPORT THE OLD SETTINGS AS WELL. CAN I JUST EXPORT/IMPORT THE ACTUAL MAIL FOLDERS AND MAIL, AND NOT SABOTAGE MY HARD WORK BY CHANGING ALL THE NEW SETTINGS AND PASSWORDS BACK TO WHAT THEY USED TO BE IN THE PROCESS?? IM NOT THAT TECHY; WOULD GREATLY APPRECIATE YOUR ADVICE. THANKS, STEVE

I have added my gmail account to TB and it downloads all the folders and emails correctly, but as soon as I try to move an email with an attachment from a local folder to a folder on the gmail acount I get "Connection to server imap.gmail.com timed out" errors.

I recently setup a new Windows 11 computer and installed the latest version of Thunderbird. I have two email accounts. The gmail account presented no problems. When I tried to setup the AT&T account I first obtained an authentication password and setup the account. While I can send email just fine, the account will not download any email. When I go on the AT&T server directly, there are new, sent and deleted email there. The server settings are set to SSL/TLS and OAuth2. What else do I need to setup before I can mail from the AT&T server?

On Sunday 2nd June I removed and then reloaded Thunderbird, which ceased to function the previous day.. Now I can't send but can receive e mails, and it has lost my entire e mail address list. I need this list to be restored asap, please, so I need advice.

I have used Thunderbird for years. I recently updated to version 115. I prefer the previous version. In 115, I cannot zoom a page simply with ctrl-+ without first going to the view menu. My two Outlook inboxes are sorted at the bottom of my list of favorites and they cannot be moved up with my other inboxes. I had no problems with the previous version. How can I get and reinstall that version?

Hi I did a backup with Zip.file, and then tried to reinstall. Now somme accounts do not have sent/spam/trash Bin folders. When i try to send a mail, i am told that there is not enouch space on the disk to save the message, and that the message will be save in a local folder ? How can I get back to my "old" and working setup Kind regards Michael

Hi, I'm a MTB newbie Version 115.11.1 and am just trying to import my comcast.net address book from CSV. MTB seems to be totally confused about the columns. I'd be happy to adjust the column assignments, as I think I'm supposed to, but it won't let me. The automatically selected column name is the only option allowed in the drop-down. See attached.

Is this by design? Do I need to reorder the columns within the exported file. Seems a bit much really, but ultimately doable, I guess.

Any other options? Or what am I doing wrong

TIA Tim