Showing questions tagged:

The setup prompt for the free Mozilla VPN does not appear

After clicking the "Set up free VPN now" button, the explanation page with the individual steps appeared, but I couldn't complete the process because the setup prompt was… (read more)

After clicking the "Set up free VPN now" button, the explanation page with the individual steps appeared, but I couldn't complete the process because the setup prompt was not visible in the browser.

Solved 5 2 9

Cannot sign into Microsoft org account that requires 2FA

I can log in and fill in the password, but upon trying to log in, at the end it says "Authentication error. Unable to log in at server. Probably wrong configuration, user… (read more)

I can log in and fill in the password, but upon trying to log in, at the end it says "Authentication error. Unable to log in at server. Probably wrong configuration, username or password" I believe this is because the org I'm in requires 2FA for all logins and I can't actually 2FA the login. Thunderbird automatically closes the window that I would use to log into the account and authenticate the connection a few seconds after it appears

Solved 3

Unable to see the VPN button for the new free VPN

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be apprecia… (read more)

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be appreciated.

I was following https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox , but there isn't a button like it shows

Solved 1

Warning notifications always there

Hello, My brother clicked on "I am not a robot" popup after he clicked on an image to enlarge it on a website and then click on "allow" permission to send notification. S… (read more)

Hello, My brother clicked on "I am not a robot" popup after he clicked on an image to enlarge it on a website and then click on "allow" permission to send notification. So now there are always 3 notifications (like warning, viruses found, system alert, etc.) on the screen that will pop back on right after I close one. This is pretty annoying. I went to the firefox settings, in "privacy & security", scrolled down to "permissions" and "notifications" section, changed the status of that website from "allow" to "block", and then (and it may be my fault here, but how could I know ?) clicked on "remove website" just below. Well, now the website is not there anymore, but I am still getting annoying warnings notification that can't be close. We can see the adress (don't know if I can write it up here, but you can see in the photos attached) on the notifications, so I opened up a new tab and wrote it down manually to be able to click on "block" directly, but I am just getting a white page (no window to click "I am not a robot" and no window to ask to allow notifications). I clicked on the little shield icon that is at the left to the address bar and then clicked on "clear cookies and site data", but it did not change anything. I am at loss here. I went back to the website with the image on it that my brother clicked to enlarge, and I clicked this image too. The same thing happened (robot, allowing notification popups), but the address is different (you know when it's a long non sense address... always almost the same but with some different letters/numbers) . So I can block this one, but not the one that is still allowed somehow to send me notifications. I closed firefox then restarted it, no change. Any ideas ? (Sorry the photos are not straight, don't know why because I can see them just fine upon opening)

Solved 2 7

How do I reorder accounts

I used to be able to reorder email accounts using drag and drop but it doesn't work any more. How is it done now? Another answer said the order was set in prefs.js. If I… (read more)

I used to be able to reorder email accounts using drag and drop but it doesn't work any more. How is it done now?

Another answer said the order was set in prefs.js. If I remember from Windows 95, that was a configuration file? Where will I find it on Windows 11?

The problem has arisen because I have had to change my main Google account. A gamer (I suspect) wrote a bot taking money from my Google Play account. In resolving that, I created another account so I could abandon the other. However Google security saw my behaviour as suspicious. My "appeal" was upheld, but creating the account again on Thunderbird didn't trigger the security popups. The only way I could do that was to force the account manually. That put it after Local Folders, which I usually want open.

[Tried to make 'after' italic - don't get how it works, sorry.]

Solved 1

I don't see the VPN setup button.

I don't see the setup button. Is the Firefox VPN available to all users now or is it still being rolled out gradually? I got the version 150 notice today. If it is not w… (read more)

I don't see the setup button. Is the Firefox VPN available to all users now or is it still being rolled out gradually? I got the version 150 notice today. If it is not widely available, is there any expectation of when it will be rolled out more widely?

Solved 1 2 8

Firefox on two different computers are now combining the bookmarks

I have a Windows 7 desktop with Firefox 115.35.0esr (64-bit) which was just updated today. I also have a Windows 11 laptop with Firefox 150.0 (64-bit). Now all of a sudde… (read more)

I have a Windows 7 desktop with Firefox 115.35.0esr (64-bit) which was just updated today. I also have a Windows 11 laptop with Firefox 150.0 (64-bit). Now all of a sudden all of my bookmarks have been combined. The ones that were on the laptop are now on my desktop and vice versa. I started deleting the ones on the desktop that were from the laptop and they started to be automatically deleted from my laptop. How do I stop this from happening.

Solved 3 6

Mozilla Free VPN

I am on Firefox 150 and their is no Icon for the VPN. I even restarted in the safe mode and still no VPN. I did not have VPN in Firefox 149 but I decided to wait for Fi… (read more)

I am on Firefox 150 and their is no Icon for the VPN. I even restarted in the safe mode and still no VPN. I did not have VPN in Firefox 149 but I decided to wait for Firefox 150 to report this.

Solved 2 2 4

No Emails received from Mozilla

Dear Support, When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails. I tried multiple way but still nothing received. … (read more)

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Solved 7 9

maybe make it clear the free VPN only 4 contries in your update page

thanks for making me waste 20 mins trying to figure out to find the VNP setup, and thinking i must be blind or just very stupid, until i realize maybe not my country, and… (read more)

thanks for making me waste 20 mins trying to figure out to find the VNP setup, and thinking i must be blind or just very stupid, until i realize maybe not my country, and google and find it is not.

Solved 1 4

Unable to send messages using Thunderbird

My outgoing server settings are correct, but I have not been able to send any messages since getting Thunderbird set up. I get a message that says: Sending of the messa… (read more)

My outgoing server settings are correct, but I have not been able to send any messages since getting Thunderbird set up. I get a message that says:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.chartermi.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

When I was setting everything up, the online bot "chat" instructions I was getting suggested that because my email account is so old (chartermi.net instead of charter.net), it may be causing some problems. However, I have not been able to find anything to address this, and that "chat bot" string has disappeared, so I cannot find it now.

Solved 4 8

Extra profile deletion

In "manage profiles" I see where to delete the extra profile that was created and I don't want. Thanks to Cetaseus1. my question is does deleting a profile delete all the… (read more)

In "manage profiles" I see where to delete the extra profile that was created and I don't want. Thanks to Cetaseus1. my question is does deleting a profile delete all the bookmarks? there is an info box that warns that bookmarks will be deleted including my 30,000+ bookmarks that were rolled over to this unwanted profile that just appeared. My intent is to have one remaining profile and all my bookmarks. I am hesitant to delete a profile and loose all those bookmarks. I won't delete until Mozilla assures me that I won't lose the bookmarks in the other profile. Thanks.

Solved 3 6

Email provider is ending service on June 30 and need to move folders and files to new email account

I was just notified that my email provider is ending service after 30 years. I need to move all my folders and messages from my old Provalue account to a new Gmail accou… (read more)

I was just notified that my email provider is ending service after 30 years. I need to move all my folders and messages from my old Provalue account to a new Gmail account. Is there an easy way to do this? Can I just change the account name and password as well as the server settings? They are both Pop3 accounts. I also need to point 131 message filters to the new Gmail account. Is there a way to do this without having to rewrite all of the filters? Do I need to copy all of the folders and messages to the new account manually? I have 30 years of emails that I still refer back to occasionally. I need help, what do I do? Thanks in advance for any help I can get.

Solved 4 32

Can't search in newsgroup message bodies.

In a newsgroup I have a message containing the word 'werewolf' in its body. If I do a control-K search for 'werewolf' I see 'No messages match your search'. In the left o… (read more)

In a newsgroup I have a message containing the word 'werewolf' in its body. If I do a control-K search for 'werewolf' I see 'No messages match your search'. In the left of the display I also see 'Filters From Me (0) To Me (0). I don't know what this means and I don't know why the search couldn't find a message containing 'werewolf'. If I do a control-shift-K search and select the 'Body' button I see 'No message found'. The control-shift-F search will not look in message bodies. Why can't I find the message that contains the word 'werewolf'? What am I missing? Alan.

Solved 7 14

FireFox browser closed and when I opened it all my bookmarks are gone, all of my history is gone everything is gone as though I never ever used firefox in my life.

FireFox browser closed and when I opened it all my bookmarks are gone, all of my history is gone everything is gone as though I never ever used firefox in my life. … (read more)

FireFox browser closed and when I opened it all my bookmarks are gone, all of my history is gone everything is gone as though I never ever used firefox in my life.

Solved 8 92

How to get a list of senders from an email account

I want to get a list of email senders to an email account in Thunderbird as it is going to be closed and I want to notify those who still use it. Is there a way to do thi… (read more)

I want to get a list of email senders to an email account in Thunderbird as it is going to be closed and I want to notify those who still use it. Is there a way to do this?

This is a POP account and the emails are only available in Thunderbird.

Solved 1 6